Samsung Electronics America Inc.

Samsung has contacted the customer regarding their TabletThe customer has been offered a one-time accommodation for free of charge repair under transaction * ***
size="3" face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Upon further review of Mr***’s complaint, our system shows a refund in the amount of in the amount of $190.73; reference Txt# *** was issued on 1/11/in the form of Direct Deposit for the unit. Please allow 1-business days (pending on the bank) to be reflected on the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their televisionUnfortunately, the unit has been deem physical damageSamsung’s limited warranty does not cover
physical damageAny repair cost would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their DryerThe customer was offered a refund under transaction * ***
"Arial","sans-serif"">We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has reviewed Mrs*** claim in regards to being reimbursed for taxes. The agent handling her claim informed her that Samsung does not reimburse for taxes because it is not a part of the rebateMrs*** was extremely upset however, the agent was able to offer her a $e-gift
card accommodation which she accepted. If Mrs*** has any additional questions or concerns, she may email the agent at *** for further assistance. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

There is no attachment, please have the customer attach the document
We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through
Friday.. Thank you

Samsung has reviewed Mr*** claim in regards to his Samsung Galaxy S8+ phone. Our system shows Mr*** order was placed on 4/3/and delivered on 4/20/ Mr*** is stating the device was defective and is requesting to receive a replacement device An
E-Commerce agent reviewed the order which shows that Mr*** contacted Samsung Direct on 4/3/to confirm that the order was placed successfully Mr*** contacted Samsung Direct again on 5/18/and according to the notes the call was to inquire about the Samsung Premium Care plan Other than the times mentioned prior, Mr*** had been corresponding with Samsung technical support, not Samsung Direct Samsung’s return policy for carrier based devices is days and Mr*** stated that he contacted Samsung technical support on 5/5/which was day outside of the return policy timeframe The E-Commerce agent spoke with the returns coordinator to see if an exception could be made, however was informed that the warehouse is very strict on these returns and if it is outside of the timeframe, they will reject the return and send the phone back to the customerUnfortunately at this time a return cannot be processed. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mrs*** complaint in regards to her phone. E-Commerce has advised that Mrs*** informed them that she no longer wishes to return the device for an exchange or a refund. Thank you for being a valued Samsung customer, we apologize for any inconveniences you
may have experienced with this case

As per Samsung e-commerce division we apologize for any inconvenience you may have experienced regarding your recent order. After
a thorough investigation, your order was cancelled because it was placed with a promo code that was provided to a certain customer who participated in our SamsungPay promotion. Since the code has already been used by that certain customer, we are unable to honor that same promo code for other consumers. We apologize again for the inconvenience. Thank you for being a valued Samsung customer

Complaint: ***
I am rejecting this response because:I am not returning for a refund. I do not want a refund. You are completely missing the point of this complaint. I filed this complaint to have you fix your issues for other customers, but you don't want to take any responsibility for your issues. I will never buy another Samsung product again and will make sure none of my friends or family don't either
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I received one of the items from the orderStill one item is pedingDo something rather than sending this Lane responsesit's months since I placed my order.
Regards,
*** ***

Samsung has contacted the customer regarding their televisionThe customer was offered a one-time accommodation of free of charge repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
I sent mr *** the requested information within a few hours of the request and have yet to hear back from him several days later
Regards,
*** ***

Samsung has reviewed Mrs*** complaint in regards to her watch. Our system shows a service request; reference Txt# *** was submitted for the device. However, when the agent who handled the complaint spoke with Mrs*** on 8/30/17, an exchange request;
reference Txt# *** was submitted to exchange the device. An agent from the Exchange Depttried to contact Mrs*** on 9/06/and spoke with Mr*** in regards to the exchange. Mr*** told the agent he wanted to wait for Mrs*** to become available before he accepts any offers. The Exchange Deptattempted to contact Mrs*** again but was unsuccessful in reaching her. The exchange request was cancelled and the watch that Mrs*** sent in for service was repaired and shipped back on 9/06/to the address on file. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his television. Our system shows the agent who handled the claim advised Mr*** that based on the images of the damage to the unit he provided, it has been deemed physically damaged. The images Mr*** provided shows a
spider web type crack and this type of damage is not covered under the warranty. The agent informed Mr*** that due to the physical damage to the unit, regrettably no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We informed the agent that I have sent the BOS multiple times to the people and email addresses that I was told to but got the response that those people were not the correct department to deal withI finally made an agent stay on the phone with me while I emailed the BOS once again to a different email until he found itHe said someone from the correct deptwould contact me and have not heard a thingThis was weeks ago and still nothing is being done.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Samsung has contacted *** regarding the customer’s concernsAs per ***, the customer has been approved and will be submitted for the Gear VRWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

*** *** ** *** *** ** *** *** 12/17/Samsung Consumer Complaint Division Challenger Park Road Ridgefield Park, NJ Dear Samsung: Re: *** This past January (2014), I bought a Samsung dishwasher (DW7933LRASR/AA) at Best Buy in *** **Unfortunately, your product has not performed well and the service was inadequateI am disappointed because I have had the dishwasher repaired times alreadyI called on 11/21/for the 4th service requestI finally got a full refund from Samsung, but I had to pay for an installation fee for my new dishwasherSamsung informed me that I would be reimbursedI opted to do direct deposit 12/8/and my approval came on 12/11/I was informed that direct deposit would take 1-business daysI have not received a check or any updated informationTo resolve the problem, I would appreciate if Samsung could keep me updated and rush my checkI have experienced the WORST customer service from SamsungI will NEVER buy a Samsung product againI look forward to your reply and a resolution to my problem and will wait until or before seeking help from a consumer protection agency or the Revdex.comPlease contact me at ###-###-#### or *** Sincerely Refund of $

Samsung has reviewed Mr*** claim in regards to his washer. Our system shows the agent handling the claim made several attempts to contact Mr*** by phone but have been unsuccessful in reaching him. The agent left voice messages for Mr*** on 7/19/17, 7/20/and 7/24/
with their contact information to return the call in order to discuss the claim further with him The agent followed up the call on 7/20/with an email providing the recall information for the TLW recall. Please have Mr*** either return the agent’s call or reply to the email if he still needs assistance with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:Samsung should own their mistakes as does any company when they make them There is no question this was a pricing mistake but does not deter the fact that it happened and the transactions were submitted, acknowledged, and confirmed
Regards,
*** ***