Samsung Electronics America Inc.

I am rejecting this response because: I don't feel like I should be responcible for repairing a product that is faulty. As I stated earlier the dishwasher is barely used and it is less than a year old and cracking. I understand a policy but Samsung need to take in consideration that this is a special circumstance. The plastic is not durable enough to handle the continued pulling to open the dishwasher! Also when I received the original appliances the stove & refrig was delivered with a dent so I sent them back. It's a very good chance that the dishwasher was slightly cracked upon delivery but to small to notice, then it continued to crack more as I used it. I certainly didn't throw anything at it and the cracking is not where anything can be dropped on it. So my question is; "Why would the plastic began to crack so soon if it's durable enough? I feel that the dishwasher should be prepaired by Samsung or replaced! (Please review the attached pictures.)

Complaint: ***
I am rejecting this response because:
The last I knew someone from samsung told me this was not covered under warranty and it would owe about $I will send the watch in but know ahead of time I won't pay a dime to repair this watch Since receiving the box we moved and I think my wife or mother in law threw the box away with all the other boxes we haveCan you please send another box and label to our new address:*** * *** *** *** *** ** ***Thanks!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The core of my complaint was: how could I trust this phone after it was certified as working after the 1st set of repairs?It has been in
repairs now for over month and I have had it for monthsNot only is it inconvenient, it also broke my trust in that processThis is an expensive high end phone, I would like the same level of customer care from Samsung. Finally, from the current tracking information, scratches and / or dents have been reported on the phone which were not reported the 1st time aroundSince the first set of repair, this phone has only been in your care or in transportNot only was it not repaired but Samsung also appears to be somehow damaging the device further. Thank you
Regards,
***

Complaint: ***
I am rejecting this response because: the terms and conditions make no such reference to point of sale promotions our does it specify any retailer that may or may not be participatingThe terms state only (abbreviated) purchase this package within this time frame and receive this rebateNowhere in this document does it state "these retailers only" or any other such detailRegardless of what you may see in your system, this is not what was advertised in the terms & conditionsA consumer has no access to the level of detail you can see in your systemAs such the onus is on Samsung to provide this detail, PRIOR to purchase, in the terms & conditionsIt did notFrom the consumer point of view this is bait & switch advertisingBait: here's a rebate if you purchase our productsSwitch: oh, well you can't have the rebate if you purchased it from THAT storeShady tactics and very poor treatment of customers
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SMH2117S/XAAAfter further review of the claim we have advised to the customer that the option available at this time is serviceWe have offered to locate a service center for the customer but
also advised that Samsung does not guarantee after hour or weekend service appointment and cannot guarantee weekend service At this time we cannot honor the customer’s request for an exchange and the customer will have to proceed with serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been offered repair compensation and the customer has accepted under transaction *
***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer regarding their Level U Blue Black headsetUnfortunately, the purchase receipt received is invalidPlease submit a purchase receipt of the product with the company logo and addressWe apologize for any inconveniences and delays the customer may have
experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of Mr*** claim, our system shows he spoke with the supervisor again on 5/22/and was assured that ASC received the parts for the repair on the unit. An ASC agent will be contacting Mr*** to schedule the repair. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, with any retailer in order to provide a refund the original product would need to be returnedOnce the device is returned the return process can begin, data would need to be backed to an external source and there is no replacement option availableWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Upon further review of the customer’s file, Samsung is committed to quality productsA product with a quality or operational defect that was purchased from Samsung.com can be returned for a refund within days of purchaseWe will refund the amount you paid for the damaged item, and any applicable shipping charges to the payment method you used to place your orderWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimYour feedback concerning the functionality of the Gear watch will be forwarded to the appropriate parties for additional review and considerationAs for the exchange of the Gear Watch for the alternate
promotional item (GB memory card) a request has been submitted to fulfill the exchange as courtesyYou will receive from Prize Logic a return label for return of the Gear Watch and the memory card will be shippedThank you

Complaint: ***
I am rejecting this response because: I don't belive that you are unable to satisfy my reqest
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I responded to their email asking for information about serviceThey sent nothingThey have provided no information about how to actually fix any of thisThey've provided absolutely nothing for me to doMeanwhile, my phone is still not working properly.
Regards,
*** ***

Upon further review of the customer’s file, we have informed the customer that the washer and dryer have individual warranties and only the washer has a recall and rebate optionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has attempted to contact the customer regarding their televisionThe unit has been deemed physical damage; any repair cost would be the
responsibility of the customerIf the customer would like to set up repair please contact us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted the customer regarding their televisionThe unit has been deemed physical damageUnfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibilityWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am sorry it had to come to this but I am glad to see that Samsung is willing to fix the issue. This speaks a lot about the company and how they work with their customers

Samsung has contacted the customer to address their concerns regarding their Samsung dryer We have advised to the customer that based off of our customer service records the unit’s limited one-year manufacturer’s warranty expired by 03/Respectfully, the unit is ineligible for any
out of warranty accommodations at this time as the original limited warranty terms lapsed over year ago therefore any repair or replacement needs are the responsibility of the ownerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order. Our system shows that an E-Commerce agent has been in contact with Mr*** via email on his claim. The agent advised Mr*** the unfortunately, E-Commerce would not be able to process a
replacement device The agent however advised Mr*** of one option that is available as an accommodation. The agent suggested placing a new order for the Sat full price and once Mr*** receives it, a refund for the difference from the original order will be issued In regards to the defective phone, the agent strongly advised Mr*** to return it as soon as possible, warning that the warehouse has extremely strict guideline with its return policies The agent sent a return label to Mr*** email on file and informed him that it expires in calendar days from the date issued Once the defective phone is returned to the warehouse, the agent will refund Mr*** that amount as well Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case