Samsung Electronics America Inc.

Samsung Washer failed with months of useWarranty declined! We purchased a new Samsung Washer & Dryer from *** Home Improvement in ***, NC in November of to install in our home being constructedHome completed end of February Washer FAILED end of November Samsung authorized repair agent, (*** ***), unavailable to diagnose and inspect for weeksHad repair done with genuine OEM Samsung partsRepair reimbursement declined, "...repair was performed outside the month warranty time limits "Failed part was the control board which has a known product problemRepeated requests for assistance declinedWe are able to PROVE that the unit had less than months use, still declinedSamsung has an effective "complaint department" BARRIER that declines any access to those persons in higher authority that can render a decision favorable to a consumer Corporate Slugs

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorAt this time, we are unable to honor the customer’s request for an exchangeSamsung’s limited manufacturer’s warranty is a service warrantyAs an accommodation, we have set up a service request for
the customer for a technician to inspect the unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Ms*** claim in regards to her phone. Our system shows a service request; reference Txt# *** was submitted to evaluate the device which has since been returned. The agent handling Ms*** claim spoke with her on 4/04/and she informed them because
she had to go without a phone, she has purchased a replacement phone. We apologize for any inconveniences and delays the customer may have experienced with this caseThank

Upon further review of the customer’s file, warranty is void when there is any physical or cosmetic damage per the Limited Warranty. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their concerns about their television (model ***). *** ***, has been advised that we are attempting to have the product
repaired, however a purchase receipt is needed for further review. We are awaiting the customer’s response. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of Mr*** claim, out system shows a compensation request in the amount of $939.80; reference Txt# *** for IMEI# *** has been submitted and approved for the device. On 5/18/17, a Compensation ReqProcessing e-mail was sent to Mr*** email address on file. Once the refund had been processed and issued, please allow for 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

As per Prizelogic the order for *** *** will be sent out today 7/20. We apologize for any inconvenience and delays the customer experienced with this case. For further
inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Ms*** complaint in regards to her washer and dryer. Our system shows the agent assigned to the complaint spoke with Ms*** on 9/18/and she verified that the units were being serviced. A service request; reference Txt# *** submitted for
the washer was completed on 9/22/and service request; reference Txt# *** for the dryer completed on 9/19/17. The agent advised Ms*** to contact them directly if she has any further issues with either unit. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed *** *** complaint in regards to her returned Samsung.cm order. E-Commerce has advised that a refund in the amount of $was issued on 11/4/for the MicroSDXC PRO Plus Memory Card w/ Adapter 64GB; a refund the amount of $was issued on 1/30/for
the Galaxy Note 8; a refund in the amount of $was issued on 1/30/for the Samsung U Flex, Black and a refund in the amount of $was issued on 1/30/for the Fast Charge Portable Battery PackIn addition, *** *** has advised that she was charged for the trapromotion. E-Commerce has advised that the system does not show that *** *** was charged for the trapromotion. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like Samsung to send time the Gear S3g watch they said I am eligible for.
Regards,
*** ***

Samsung has contacted the customer regarding her washerWe have offered two options to the customer regarding the voluntary recall programThe customer has refused both options that are availableWe apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Home Depot Samsung appliance orderOur Home Depot Business Center has offered the customer $in compensation for the delivery delay issuesWe have pushed through the approvals and it was sent out this week
Unfortunately, the center will not be offering the customer any other additional funds of compensation for inconveniences as the $offered already is the maximumWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** (***) between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Complaint: ***
I am rejecting this response because: the steps that I had taken as a consumer given an issue with their product, I should have received my tablet back the way I had sent it inIt took a whole month prior to me sending my tablet and that whole time my tablet was still in working conditionWhat they have given me back was a NON working tablet!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Once again you are basing your decision on picturesHow are you going to differentiate between rust and stains on those picturesYour mind is already made up that this is cosmetic without even confirmingI see this refrigerator ever day and I can assure you that it IS rust! It's very sad that you don't have the confidence in your product because if you did you would send someone out for minutes to confirm they are "stains"I tried the product that you recommended and obviously that didn't workTo me, Samsung is just showing what kind of company it truly is and could care less about their customers and is all about profitVery sad indeed and I will do everything I can to sway people AWAY from any of your productsVery poor decision on your part!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I did also get an email and call from them telling me this as of last Thursday As long as they follow through with this request and honor the repair like they have states this is accepted However as of this email I haven't heard back yet.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to a refund for his Samsung.com order. Our system shows the Samsung.com order is being disputed at this time and E-Commerce does not have the authority to refund a disputed account. An E-Commerce agent advised Mr*** to
contact his financial institution to have the dispute lifted in order for E-Commerce to refund the accountOnce the dispute has been lifted, please have Mr*** provide the agent with an email or letter from his financial institute showing the dispute has been lifted in order to proceed with the refund. If Mr*** would like to be refunded by E-Commerce, please have him contact his financial institute at his earliest convenience to have the dispute lifted on the order. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer submitted on 8/and approved on 8/Per the terms and conditions estimated delivery is to weeksWe apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.While we understand the inconvenience the US Note Exchange may cause, at the present time Samsung does not have the ability to fulfill loaner phone requests.Please note, this matter is currently under
review by Samsung support and should changes become available it will be communicated.For additional support regarding Note Exchanges please contact E-Commerce at ###-###-####.Thank you

Samsung has contacted the customer regarding their concerns with their dryerThe customer has been informed that we are
awaiting information from *** *** and once that information has been received we will follow up with himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of the customer’s file, the customer has been informed she must purchase the new unit and then provide the labels and receiptsThe time frame to receive the rebate is 4-weeksWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you