Samsung Electronics America Inc.

I am rejecting this response because: I called Samsung again last Wednesday, Dec 10th and spoke to the Executive Level of Customer Service and was advised to fax them a copy of the invoice/receipt which I did the same evening via e-fax (email was sent to [email protected] on 12/at 5:38pm EST) I was told the documentation will be reviewed and that Samsung will contact me within hrsThe next day I received and email from *** Tfrom Samsung Office of the President in reference to the Revdex.com complaint who asked me to send her a copy of the purchse receipt and invoice from Home Depot (again) which I did right awayAs it's been longer than hrs and I still have not heard back from Samsung I emailed *** again on Monday Dec 15th and again on Tuesday Dec 16th to check on the status of the claim, but I have not received any response so far

Our files indicate that the customer’s request regarding model # WA400PJHDWR/AA has been reviewed an additional time per customer rebuttal requestBased off of our customer service records we will have to once again respectfully deny MrMorris’ request for a refund for the unit, $for the repair charges and additional compensation for the LaundromatAt this time, the only option available is serviceThe $gift card mentioned in MrMorris’ complaint is going out by mail tomorrowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***5. Thank you

Upon further review of Mrs*** complaint, our system shows the unit was picked up and the refund in the amount of $745.11; reference Txt# *** is being processed for the unit. A Refund Payment Requested e-mail was sent today, 10/26/to Mrs*** email on file informing her that the refund is being processed for payment. Once processed, Mrs*** will receive a Refund Payment Processing e-mail informing that the refund is being processed to be issued. When the check is issued, Mrs*** will receive a Refund Check Issued e-mail informing her that the check has been issued for payment. Please allow 7-business days after the check has been mailed to receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has followed up with the customer regarding their washerWe have confirmed service order # *** and in-home repair ticket confirmation email was sent to the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Washer. The customer is scheduled to have her unit serviced on 11/25. Pending the results of the repair will determine the accommodationWe apologize for any inconveniences and delays the customer
may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * *** Thank you

Samsung has reviewed Ms*** claim in regards to her son’s phone. Our system shows a service request; reference Txt# *** was submitted to send the device in to be unlocked. Ms*** was advised to remove any and all accessories from the device and to use ample
amount of shipping material to protect the unit while in transit. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We do realize shipping the product may be an inconvenience, it is the only way Samsung is able to provide a resolutionIn accordance with the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty service. If you are in need of a device during this time we may suggest contacting your local service provider for possible loaner availability if you do not own an older device for use.Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact your service provider.If you wish to proceed with evaluation service please contact Samsung Support at ###-###-#### and a live agent will be available to assist you. We do apologize for any inconvenience this may cause

*** ***
I am rejecting this response because:
At this point in the process my only options are reject or accept. I am just rejecting this temporarily as I am still in contact with Samsung regarding the details of the buyback, etcThey have been very cooperative to date, and I am sure we will close this soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have sent in all documents, and now waiting for the refund , I am happy with the resultsTold will get my Refund in about a week , so I'm hoping that will be the case ! Thanks for your help !

Upon further review of the customer’s file, It is stated in the official terms and conditions that you must purchase from *** to receive the Gear Swatchhttps://*** At this time we are out of stock of the watches and are giving consumers who are approved for them checksThey received the VR due to the fact they bought in storeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIf an accessory, or the product itself, has become physically damaged repair/replacement is not covered under the Samsung Standard Limited WarrantyIf you are in need of a replacement S
Pen the item will need to be purchased online at *** or by calling Samsung's Accessory Hotline at *** Opt Thank you

Complaint: ***
I am rejecting this response because: They dont want to replace it which is why they are claiming water damageI guess there product is a piece of crap if rain and sweat ruins a phoneNot everyone works in air conditioning, I guess we will have to see what can be done going through the media because I am sure I am not the only one they took advantage of
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This is RIDICULOUSI still do not have my refund. I need to speak with someone to get this resolved NO REFUND HAS BEEN RESEVED
Regards,
*** ***

Samsung has contacted the customer regarding their televisionThe customer has been offered free of charge parts onlyWe are waiting on the customer’s response for
approvalWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Samsung has reviewed Mrs*** claim in regards to her husband’s phone. Our system shows Mrs*** spoke with an agent and requested either a repair or a refund for the devise. The agent advised a refund was not an option however they could set up the phone for service.
Mrsrequested a loaner phone while the phone is being repaired. The agent advised that Samsung does not provide loaner phones but she may contact her service provider to see if they could accommodate her request. The agent further advised that Samsung service warranties are service-oriented, our ultimate goal is to repair the unit but in the event that we cannot, we will only explore other options at that time. Mrs*** hung up after the agent state that Samsung is able to provide service for the unit but cannot provide a replacement unless the phone has been deemed unrepairable. If Mrs*** would like to proceed with service on the device, please have her contact the agent handling her claim for further assistance. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I sent my malfunctioning cell phone to Samsung for repair via UPS using a pre-paid shipping label (UPS tracking number ***)The shipping was paid by SamsungUPS sorted the package incorrectly, resulting in a 1-week delay in the package arriving to SamsungAs a result, I am now liable to pay the total balance on my phone lease ($300), as I am participating in a upgrade program with my carrier, ***Per the estimated shipping quoted by UPS and the estimated repair TAT by Samsung, I committed to the upgrade terms and timelines with ***I've been advised by Samsung that the phone won't be repaired until May and shipped some time after thatMy deadline to return the phone to *** in good working condition is May Because Samsung paid for the shipping, they are the only authorized party to contact UPS and request any refunds or claimsSamsung is refusing to authorize any refunds or recourse on my behalf, as their policy states the package must be lost or damaged in order to qualify for a claimMy name is listed on the shipping label as the sender and the cell phone is my property.I request that Samsung authorize UPS to directly refund me the shipping cost of the package and the cost of the lease balance ($300)

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the package delivered to Samsung 2/26/did not contain any contents (no phone inside)
The proof of purchase submitted to Samsung was also invalid and for this
reason replacement would be denied.Thank you

We are sorry to hear that you’re experiencing an issue with your Samsung Television. I know it is frustrating for any product to fail, whether
in-or-out of warranty. We certainly never like to hear of any of our products failing at any ageWe certainly care about our customers and want to make them happy as often as we can by providing accommodations as much as we can, where we can. Unfortunately, the Television Model is with old features that are no longer availableWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Samsung has contacted *** regarding the customer’s concernsAs per ***, the customer was informed it would take days from the purchase date to validate the e-certificate code and then 6-weeks to receive itThe e-Certificate will be sent to the customer’s email address on the
orderWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you