Samsung Electronics America Inc.

I am rejecting this response because:Samsung policy from what I have been told is buy back after two repairsThis was not done and for over a month now I have been waiting for some sort of resolutionI have had more than service tickets cancelled by Samsung in the last month and have been without a working dishwasher for more than weeksWith the terrible service failures, refusal of a manager to call back or email after requesting and overall disregard I am requesting a full refund of the paid amount along with a $check compensating me and my wife for the wasted amounts of time and frustration dealing with thisWe bought this dishwasher during a big sales at Home Depot and now that we have to buy another unit we will be paying much more since the sale is no longer going onI will consider this resolved when the above stated request is granted

Samsung has attempted to contact the customer via telephone and email to address their concerns regarding their recent Samsung Monitor purchaseSamsung appreciates the opportunity to respond to the customer’s concerns, the feedback is always valuedThe customer’s complaint has been review and his
experience will be reviewed by our Sales and marketing team for any possible process updates that can be implemented to help us align more with customer expectationsOnce again, Samsung apologizes we missed the mark with the customer and hope they give us another opportunity in the near future to service themIf you speak with the customer, please ask him to contact us back at the number provided below or reply to our email to discuss his complaintWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
I received one of the items from the orderStill one item is pedingDo something rather than sending this Lane responsesit's months since I placed my order
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Yes ive contact samsung without resolution. my next step is to contact a attorney
Ive just been getting the run around and no one can give me a answereThe
phone Was checked by *** and they stated something was wrong with the phone Ive researched
And read many forums about this issue and have made copies to give to the judge to show that is
A common problem So im goin to give this another chance or im goin to the court houseno one should
Go through this much hassle to get things resolved It not just the phone needing to be replace but the damage
That is caused .physically damaging my grandparents end table and burning my fingers All has been documented
And pics to show proof
Regarding
T*** ***

Complaint: ***
I am rejecting this response because:
Clearly I am not a valued SAMSUNG customer or they would stand behind their product that their own tech support department deemed to be the problem As such I will not purchase SAMSUNG products again I am currently shopping for a suite of kitchen appliances and will not consider their brand Also, my phone contract is coming up and be sure that I will not be getting a new SAMSUNG phone Never been treated by a company so badly and to be treated this way over a small issue like a toner cartridge AND by the "Office of the President" I have the proof in my possession sent to me by YOUR tech support that the problem IS a toner cartridge of YOUR manufacture and within acceptable dates How much does a toner cartridge cost? In this case thousands of dollars in future sales as I anticipate the kitchen suite to cost between $5,- $10,lost sales from phones, tv's etc over the remainder of my life customer is a drop in the bucket to a global company but you keep treating customers like this and the number will grow especially after your battery debacle
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows a refund request in the amount of $1,800.00; reference Txt# *** submitted on 8/01/for the unit. Mr*** was advised that product is under review and to hold onto product
until receiving further instructions. Once the refund has been approved, Mr*** will receive an email with the acceptance document along with further instructions on how to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding his concerns with his powerboat Vacuum. We requested the bill of sale from Mr*** which he has emailed Alicia
at *** I have also provided Mr*** with my direct contact information and he is aware we are working on getting this resolved for him. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because: First off they never once attempted to contact me & tell me that they needed a current oneI tried repeatedly to contact them through email howeverSecondly, why should I pay for them to come back to do it againWhen I called the flooring company they stated that nothing would have changed as far as prices, labor or anything elseThis has gone on far to long & find it funny how a billion dollar company drags their feet when it comes to taking care of what their products destroyYou are definitely not about your customersI will never, recommend your products to anyone after the service you have given & I will not stop with the Revdex.com until the issue is resolved one way or anotherThank you.
Regards,
*** ***

Samsung has reviewed Ms*** complaint in regards to her television. Our system show the agent assigned to the claim spoke with Ms*** on 3/01/to discuss the case. The agent submitted a service request; reference Txt# *** for the unit. The ASC has been
in contact with Ms*** to schedule the In-home repair on the unit. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimBased on our review, repair of the product has been authorized and a new UPS E-label was issued on 9/7/in order to return the device. Per tracking #
*** the package is currently in transit to SamsungSamsung considers this matter closedThank you

Samsung has contacted the customer regarding their Samsung Galaxy SEdgeThe customer was offered a one-time free of charge accommodationsThe customer
declined the offer and will go through her carrier for assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer was approved to receive a Gear VRWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because: we have heard all of this over the phone beforeWe were told weeks ago that we would receive acceptance paperwork via email and that a refund would be issuedWhen we called back to follow up, we were then told that the claim was cancelledNow, we're getting the same response but over email instead of phoneWe still haven't received paperwork or a checkWe haven't made any progress with our claim
Regards,
*** ***

Samsung has attempted to contact the customer at *** and *** to
address their concerns regarding their OvenUnfortunately we have not heard back from the customer. Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was approved on our end, but has been rejected by AT&T for the TV
being inactivePrizelogic will forward the customer’s information to AT & TWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

The replacement has been authorized and is shipping via *** TRACKING# ***Tracking will be available online once *** scans for delivery, typically available after 8PM CSTThank you

Samsung has contacted Mr*** regarding his concerns with his television. Mr*** was advised that unfortunately we would not be able to accommodate with an exchange and the repair should continue. As per notes from the service center on file the repair has been
completed. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***Thank you

Complaint: ***
I am rejecting this response because:i have left messages alsohave not received a call back yet in awhilei left another message today
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We would ask that you read Samsung's original response once morePlease see below:"We do apologize for any ongoing issue you may be experiencingIn review of your previous repair history, and in speaking with the repair facility at this time they would confirm that replacement of your handset is warranted.Please note once the replacement request has been processed that unit will be shipped to youReplacements are provided in accordance with Samsung's Limited Warranty Policy and may be a reconditioned or new device.Again, we do apologize for any inconvenience this may have caused, and trust this resolution will be satisfactory to you."Based on our original response it is stating that we did agree a replacement unit was warranted, which means a replacement would be provided.From review of your account the phone was replaced and shipped out on 4/15/Your old IMEI # was ***, and the replacement IMEI # is ***. The handset shows to have been delivered 4/17/via UPS Tracking #: ***Thank you