Samsung Electronics America Inc.

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN60H6203AFXZA. Based off of our customer service records, we show that the customer placed her order on 11/23/We show that the customer called on 12/25/and was advised that she was
outside of her day return windowWe have advised to the customer that Samsung’s limited one-year warranty is for serviceWe explained that at this time she will need to continue with service since she called outside of her day return policy and that we could not honor her request for an exchange at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Upon further review of Mr*** complaint, E-Commerce has advised that the Galaxy Sdevice was returned on 10/18/via UPS; reference UPS tracking # *** to the Fulfillment CenterDue to Mr*** not using a Samsung authorized FedEx return shipping label, there is a possibility that the device may not be accepted and is returned to himHowever, if the device is accepted at the Fulfillment Center, a refund will follow 7-business days from 10/18/17, the date it was accepted/received. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:I was contacted and told I would have to
wit another to days for my refund to be approved after which a check would be mailed out It has been roughly business days and I still haven't heard anything about it being aproved or denied The transaction number was ***
Regards,
*** ***

Samsung has contacted the customer regarding their OvenThe customer has been offered a one-time FOC Repair and he has accepted (transaction # ***)
face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their dryerThe customer has been set up for repair under transaction #
"Arial","sans-serif"">*** and scheduled for 9/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***2. Thank you

Complaint: ***
I am rejecting this response because: The refrigerator was repaired by Samsung. I never thought that they would not repair it. The complaint is about their lack of service in a timely manner. It is like they were repairing my TV. It is a refrigerator that inside a home, and is expected to run 24/7. It happened on a Friday and of course, the maintenance company that they selected would not respond until Monday, and it was Wednesday before they arrived, had to order a part and it was Friday before it came in and was eventually repaired on Saturday. There was no priority assigned (or maybe there was) and it was business as usual to get it repaired. I had spent over $on there brand at once. I expected more Knowing this now, I would never of purchased this brand. I had asked to be able to return it for full compensation and to be able to purchase another brand
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his washer. Our system shows the agent handling Mr*** claim made several attempts to contact him to discuss the claim but was unsuccessful. The agent was finally able to reach Mr*** on 4/24/however he refused to
discuss the claim with the agent. Mr*** demanded to speak with a manger about his issue. The agent assured him he was speaking with an agent on behalf of the CEO which is the highest level of escalation but he still refused and ended the call. Please have Mr*** contact the agent if he wishes to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of the customer’s file, the unit has been deemed cosmetic damage which is not covered under Samsung’s warrantyUnfortunately, there will be no accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We do understand your concern regarding the repair of your handset, and are sorry to hear of this unfortunate accident.As you may have been informed physical damage is not covered
under the Samsung Standard Limited Warranty due to the fact we cannot speculate how the damage occurred. The full cost to repair the LCD would be $182.89, however, as a one-time courtesy Samsung can offer to provide repair at the standard repair fee of $70.36. If you wish to proceed please contact Samsung Customer Support at ###-###-####, provide the Service Ticket # and make payment. At the time of payment the repair center can proceed with repairPlease be advised the repair facility will only hold your product for business before it is returned unrepaired if no payment is received (unit will be held until the end of business day Tuesday, 6/30/15). Unfortunately, Samsung would not be able to honor a free of charge repair or refund for the product. If you do not accept the discounted offer we would suggest contacting your local carrier for additional alternatives if insurance has been purchased for the unit. Thank you

Samsung has reviewed Mr*** complaint in regards to his refrigerator. Our system shows the agent assigned to the claim spoke with Mr*** on 10/13/and informed him that the part for the unit was shipped via UPS; reference UPS tracking # *** to be
delivered on the same day to the address on file. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms*** claim in regards to her washer and as we have previously advised Ms***, there are only recall options; FOC (Free of Charge) repair with a one-year extension or the rebate with installation and removal fees reimbursed. No further accommodations will be made for this claim other than the aforementioned. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their stoveThe customer has been offered an exchange through *** and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, I would still like to mention that SAMSUNG as a whole is a horrible companyYou should have offered me a lot more than a refund after all this hell I went through and all the lies you all sent meYou have yet to call me or contact me directly as promised so many times when I called
*** ***

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Mr*** case, he was previously advised that E-Commerce would not be able to accommodate his return request because he was over months outside of the day deadline to be able to return the device. In addition, the agent who handled Mr*** claim offered him service for the device on numerous occasions and he has declined the offer each time. Samsung’s stance still remains the same. Other than the offer for service, no accommodations can be made for this claim. If Mr*** would like to proceed with service on the device, please have him contact Samsung customer service for further assistance. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Our files indicate that the customer’s request regarding his refrigerator has been reviewed an additional time per customer rebuttal requestWe have authorized a service to go see the customer’s unit and to demonstrate usage of the previously recommend product “*** *** ***”The local servicer will contact the customer to schedule an appointmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***. Thank you

This complaint has not been resolved. Samsung seems to be dragging their feet on this issue and there has been no resolution to date. I have received automated email messages from them stating; 2/25/- "Your Exchange Request has been submitted[Ticket: ***]"2/25/- "Your Exchange Request has been approved[Ticket: ***]"2/27/- "Your Exchange Request has been allocated[Ticket: ***]" (whatever that means) As wells as email from a Mr *** *** Samsung Customer Service, on 2/24, stating that he will help expedite the replacement but did not provide any further info. Bottom line is I don't know when (or if) I will receive a replacement unit and request that this complaint remain open until Samsung fulfills their responsibility as they stated they would in their response

Complaint: ***
I am rejecting this response because:
I spoke to Anthony (ID: ***) from Samsung Canada who told me that they would unable to do anything with the phone because it's in the United States The model that I have is from Canada I do not see how this phone being from Canada or any other country changes Samsung's claims that the Sis water resistant
Regards,
*** ***

Our files indicate that the customer’s complaint regarding Model # HT-E5400/ZA has been reviewed an additional time per customer’s rebuttal requestBased on our customer service, we attempted to contact the customer again via email and telephone to no availPlease have the customer contact our agent *** *** at ###-###-#### press during the greeting then ext We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***9. Thank you

Samsung has reviewed Mrs*** complaint in regards to a rebate for a product she purchased. Our Promotions team was unable to locate a submission for Mrs*** with the information provided from the Revdex.com complaint There is also no record of communication with Mrs
*** via our customer support. An email was sent through Office of the President to Mrs*** requesting any additional information in order to locate her in the system. Please have Mrs*** reply to the email in order for the Promotions team to assist her further. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has accepted the rebate optionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the
hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you