Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because:I did receive a non working promotional codeI reported it to Samsung about days ago and they promised I would be sent another code within daysNo code yetI think they just count on people just getting tired of the run aroundWhy don't they just send me the item they promised
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Floor and wall damaged from water leaking for months Have emailed office of the president times No response or call
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # CLX-4195FW/XACSamsung has authorized an exchange for the customerWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***4. Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been provided a promotional code so he may purchase the product at the
original advertised priceWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their televisionUnfortunately, there will be no accommodation as physical damage is not covered under the
warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Complaint: ***
I am rejecting this response because:
My Samsung TV was not physically damagedThis is an ongoing problem with Samsung TVSamsung should go and do some research on cracked internal Samsung TV, many people have the same issue as well and state that they had no physical damageThis is internal, thermal expansionI will not give upThis is not rightStand up by your products and don't automatically assume this as physical damageJust so you won't have to cover the warrantyAs I said a TV should not only last months.
Regards,
*** ***

I would like to thank you, at the Revdex.com, for your help in resolving a matter that was very important to meHaving made an expensive purchase, with the expectation that I would then be able to order extras, I was disturbed to find out that some customers got their phones before the release date and
the extra bundle sold out within an hour - days before I even got my phone! Samsung has provided a link where I could purchase the bundle and I have made the purchase alreadyThe items have not been shipped yet, but I expect that they will, since they took my payment for the bundle. Samsung also corrected the refund from my original purchase, which I had cancelled the next day (or so they said...). With these actions, together with the final delivery of the extra items that I ordered, Samsung has completed the sale that they offered in the beginning and I no longer feel cheated

Samsung has contacted the customer regarding their Washing MachineA Samsung Representative has left the customer a message at *** informing she has been
approved for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***

Complaint: ***
I am rejecting this response because: it doesn't solve anythingAs of today I still don't have a response or my shipping label
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.The online support team is working diligently to complete exchange of the Note devices for consumers who made purchases via Samsung.com.Your information has been forwarded to the appropriate
parties to assist with fulfillment of your exchange.Thank you

Samsung has contacted the customer to address their concerns regarding their televisionMrBoyer has been offered assistance with his smart hub as per MrBoyer he will not be available until January and upon his return he will reach out to Samsung to be connected to a technical
representative and be provided with remote support We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has attempted to contact the customer via email and telephone to address their concerns regarding their Samsung Television but we were unable to reach himWe have advised to the customer that we will not be able to offer any accommodations due to the length of time the unit is out of
warrantyBased off of our customer service records, the units limited one-year manufacturer’s warranty has expired as of approx10/Therefore, any repair or replacement costs are the responsibility of the ownerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:I have not received payment as of today's date and it is a direct deposit
Regards,
*** ***

Team came out , only to NOT be able to rectify the situationTeam verified the TV was not performing as should, and left

Complaint: ***
I am rejecting this response because: The agent has yet to respond to my email sent last Friday eveningbusiness days have passed with no responseThat doesn't meet my expectationsI would prefer to be contacted by phone regarding this matterAs of today 9/27/at 2:PM My replacement phone has yet to be shippedI also asked the rep to keep the case open until all concerns are addressed(The camera is received or they allow me a credit for the value of the camera to get something else on Samsung.com or an adjustment to the phone purchase for the price of the camera on *** or another retailer that offers the product.) My phone numbers are ###-###-#### & ###-###-#### If you are unable to reach me I am with a client please leave a call back number and I will get back to you within two hours of a call
Regards,
*** ***

Upon further review of Mr***s concerns regarding his dishwasher. ** *** *** has advised the dishwasher is at the customers home and that the customer has advised them that he is happy because all parts needed for repair were replaced and the unit drain lines were also cleaned. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung contact the customer to address their concerns regarding their Samsung EVO SSD. We have offered a refund to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

I am rejecting this response because:
An empty apology a month later is unacceptable I had to spend many hours of my personal time, using hundreds minutes on my personal cell phone, in an attempt to get Samsung to honor their warranty I laid my stipulations out in my last message Extend the warranty, and upgrade my dishwasher to a better model That is the least Samsung can do, to show that they are actually sorry for the torment they put me through I shouldn't have to beg, and wait on the phone for hours, and wait weeks for a response, because Samsung was constantly screwing up I didn't screw up Samsung did Man up, make it right, and we'll be good again Until then, I will begin telling my story to the internet, and on my blogs Samsung's lack of effort on everything, shows they you do not care about your customer This hollow response I received just reinforced that Do the right thing Don't be another one of those companies I may be just one customer But I am potentially tens of thousands of dollars of future business And everyone I know, is hundreds of thousands of dollars of potential business My blogs, and thousands of subscribers, are even more Word of mouth on how Samsung handles repairs, can discourage many people And judging from all of the reports I see on the Revdex.com, this isn't a unique case
Do the right thing You know what I want Make it happen And we'll be on good terms Until then, this will not be closed.
Replacing the dishwasher was not a solution That was required by warranty law You technically violated it, by making it a miserable experience, and taking far more than a reasonable amount of time I decided to let you do it through the Revdex.com and not an attorney An attorney is still an option And expensive one for youSo make it right, and we won't go down that road
Regards,
***

As per Samsung E-Commerce division an apology email was sent to the customer as well as an order status update. We apologize for any inconveniences and delays the
customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer regarding their TelevisionUnfortunately, there will be accommodation as the warranty does not cover physical damageWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you