Samsung Electronics America Inc.

According to our files, Samsung has attempted to contact the customer regarding the customer’s unit model # *** Samsung has left several messages for the customer to return our phone callThese phone calls were made on 2/6/14, 2/10/& 2/11/Currently, we are waiting
to hear back from the customer. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been provided with a promotion code so that he will be able to redeem the free promotional itemsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been approved for compensation of food loss under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer
contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case* ***. Thank you

Samsung has received the customer’s inquiryCustomer has been sent an email to verify the information entered during promotion for verification and investigation from the promotional department. Once received, customer will be contacted for confirmation and assistance. Best Regards,
Samsung Electronics America

Samsung has contacted the customer regarding their washerThe customer has been approved for a refund of their unit under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer inquired about his shipment not being delivered in a timely mannerThe customer was informed AGS is attempting to schedule a delivery appointment for his order as of 12/12/We apologize for
any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because: A repair was scheduled and they were unable to resolve the issue. My washing machine is still having computer issues during certain cycles and will not runThe issue did not occur while he was there because it happens randomlyI made numerous calls to samsung from April to July informing them of this issueNo one ever provided me proper advice on how to handle this situation and issueI am still requesting a refund on my machine
Regards,
*** ***

Samsung has reviewed Mrs*** claim in regards to her refrigerator. Our system shows the agent handling the claim made several attempts to contact Mrs*** by phone but have been unsuccessful in reaching her. The agent left voice messages for Mrs*** on
7/19/17, 7/20/and 7/24/with their contact information to return the call in order to discuss the claim Please have Mrs*** return the agent’s call if she still needs assistance with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response for several reasonsOne is they don't know who I amThey refer to me as a "her" in their response! Obviously they know their customersSecond, yes they have called me twice to try and resolve the situationUnfortunately I was unable to take the call and the number they left was the general number to call backOver the numerous times I have called the general number, I have almost always had to ask to speak to a manager to try to have anything resolved so I was not about to call back and rehash everything againPlus, they are still clueless in knowing what each of their departments are doingLet me explain, half way through this process I asked to work with a different repair companyIt took over close to two weeks for Samsung to figure out they don't have anyone else in the areaDuring that time, they said they cancelled our appointment with the companyWell they didn't and the company did come out and finally fixed itSo now they are still calling saying that I can speak with the next level (can't remember what they called it) to see what kind of warranty I have or how this can be resolvedThey are clueless. Even though my refrigerator is fixed, there were still greater issues mentioned in my complaint that were not or haven't been addressedWhy aren't there more repair companies in our area? The only one is not registered and the majority of their reviews are negativeWhy would Samsung only work with that one company? Secondly, every time I talked to a manager, they always assured me that they were recording everything for training purposesI trusted themEvery time I called back, each manager said there was no record of the conversation! How could this be? What is being done to rectify these so other customers do not have to go through something like this?
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN32F5500AFXZAWe have set up a repair for the customer with CVE, Incand have sent the customer a free shipping label to their email address to send in their unit to one of our repair centers for
repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***3. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimThe online support team is diligently working to complete all service exchanges for Note devices purchased via Samsung.comYour information has been directed to the appropriate
parties to assist with fulfillment of your exchange.Thank you

Samsung has reviewed Mrs*** claim in regards to her washer. Our system shows a refund request in the amount of $494.00; reference Txt # *** was submitted for the unit due to repair delay. A Response Required for Refund Process e-mail was sent to Mrs***
email on file with the acceptance document attached, along with instructions that are required to proceed with the refund. As of today 6/23/17, Mrs*** has not sent back the acceptance document in order for the Refund Deptto be able process the refund. Please have Mrs*** send in the acceptance document along with all required information at her earliest convenience in order to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Ms*** case, she was previously advised that due to the unit being OOW (out of warranty)/the age of the unit, she only had options for service. The options were that Ms*** could have the same ASC come back out to service the unit under the 30/warranty they provided her or she could have a servicer of her choice service the unit. Regrettably, Samsung’s stance remains the same. No additional accommodations can be provided for this claimThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:
Samsung cancelled the service request, and have ignored numerous attempts for follow up. We have decided to pursue small claims court action against Samsung. This company is by far the worst company we have ever had the displeasure of dealing with. They do nothing but give you the run around and do everything they can to avoid servicing the customer. This company is just plain fraudulent and we have all records of neglect and breach of contract to get our case to court. I have a new passion to warn everyone I talk to away from Samsung products, and will be posting negative reviews and negative social media every chance I can get!
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We must confirm the Samsung warranty clearly states that the defective product must be returned prior to shipment of any replacement. We must be allowed the opportunity to evaluate
the original product for any signs of abuse before we can warrant replacement. Samsung cannot authorize credit towards an accessories purchase, however, as a one-time courtesy, Samsung has authorized the advanced replacement of your headsets. Please expect delivery of the accessory within 1-business days. Upon receipt of the headsets please return the defective product using the UPS E-label already emailed to *** (UPS Tracking #: 1Z6VF*3413)

Samsung has reviewed Mr***’ complaint in regards to his phone. Our system shows the agent who handled the claim spoke with Mr*** on 8/11/and informed him that based on the information he provided, the devise was considered physically damaged. The agent explained that
physical damage is not covered under Samsung’s Limited warranty and he would be responsible for any repair charges. Due to the physical damage to the device, no accommodations will be made for this claim. If Mr*** would like to proceed with OOW (Out of Warranty) repair, please have him contact Samsung customer service for further assistance. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Would must confirm the Samsung warranty clearly states that the defective product must be returned prior to shipment of any replacement. We must be allowed the opportunity to evaluate the
original product for any signs of abuse before we can warrant replacement. As a one-time courtesy, our records indicate Samsung has authorized the advanced replacement of your battery. Please expect delivery of the accessory within 1-business days. Upon receipt of the battery please return the defective product using the UPS E-label already emailed to ***Reference Service Ticket # *** for this exchange. Thank you

Samsung has reviewed Mr*** claim and our system shows that he placed an order for *** USB Fit Drive and *** USB Drives on 1/23/Mr*** received the *** USB Fit Drive; reference FedEx Tracking *** on 1/25/however the *** USB Drives
were not available and was in backorder status when the order was placedMr*** was not aware of the backorder status when he placed the order but was provided with several restock dates before his order was finally shippedThe agent handling his claim explained to him that Samsung.com does not operate on a live system which is why our customers are notified after the orders are placed that their item is on backorderOur system shows on 2/22/17, Mr*** *** USB Drives; reference FedEx Tracking: *** were shipped outWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you Note: Mr*** had previously requested for the remainder of the order to be cancelled and to receive a replacement $codeThe agent informed him of the terms and condition for the code which state "The promotion code is a one-time use codeThe promotion code may not be combined with any other offer or promotion on Samsung.com that requires the use of a promotion codeThe promotion code may only be used to pay for the products being purchased, and may not be used to pay for sales tax or shipping chargesThe promotion code has no cash valueThe promotion code may only be used for purchases on Samsung.com/US, and may not be used at any other retailerLost or expired promotion code numbers cannot be replaced"

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LN40B500P3FXZA Research shows this unit’s original month warranty expired in based on the information currently on file, as well as the date of purchase the customer has providedUnfortunately,
due to the length of time the unit has been out of warranty, there are no accommodations availableWe understand that the customer is seeking a free of charge repair for a power concernThe television in question was not affected by the settlement offer that began in March Even for the affected models, in September 2013, Samsung completed all legal requirements associated with the Capacitor Settlement were completed, making those units out of warranty and not eligible for any accommodationsWe greatly apologize, however, we will not be able to meet the customer’s request in assisting with repair costsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***1. Thank you