Samsung Electronics America Inc.

My complaint against Samsung has NOW been resolvedSamsung finally sent the correct cable which functions properlyI am sorry that it took a complaint with the New Jersey Revdex.com to have Samsung honor their warranty but it did.Please close this complaint and thank you for helping to get this company to comply with their obligation to its customer(s)

In order to complete services offered the original product will need to be returned to Samsung using the UPS premailer box (empty box) delivered to your homeOnce shipped it will arrive to Samsung next business day Resolution will be provided within 1-business days and phone returned with next day shipping.There is no day turnaround time period.Thank you

Samsung reviewed the estimate and pictures attached to claim, reference Txt# ***Due to amount of the claim, we are forwarding the file to the carrier for handling. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:Samsung still has not resolved the issue of the original complaint I spoke with a corporate representative who informed that somehow the check was never processed or mailed and my claim is now stuck in the system Until they can figure out why my claim is stuck they cannot resolve This is unacceptable as the last time I spoke with Samsung corporate I was told the check would be mailed and received within days This was over a month ago and at this point this is beyond ridiculous that an electronics company cannot figure how to update the system to generate a check or why they cannot manually cut a check.I received more calls, excuses, and apologies then needed to resolve this and to date this is still not resolved Again, I would just like this to be done
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Samsung offered me a model completely different from my original purchase The model was a year older model vs The screen was smaller, the resolution was inferior and the processor was slower There was about a 75$ price difference, my model being more expensive They made this offer and I did recent and the was told I would receive a refund and to send my original receipt which I did. Regards,
*** ***

Samsung has reviewed Mr***’ complaint in regards to the refund offered for his range. Our system shows the agent who handled the claim spoke with Mr*** on 10/04/and cleared up confusion regarding the receipt Mr*** was offered a purchase order from *** corporate and did not understand that this was the document needed to proceed with the refund The agent provided Mr*** with their contact information for him forward the purchase order to proceed with a refund for no coverage. The agent received the document and a refund request in the amount of $521.55; reference Txt# *** was submitted for the unit. Mr*** was advised that the product is under review and to hold on to unit until receiving these instructions to avoid any further delays in the refund/claim process. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

They have fixed my dryer but I do know its only a matter of time before this same fuse blows and we will be out of a dryer again They have not called my cell cause I have had no missed calls and my work number ###-###-#### is very much the right number ext ***I am not satisfied but know now that there is nothing they will do because the warranty is overI will never buy another Samsung product and will not encourage anyone else to either! [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have not seen the the documentation as it pertains to my warrantyAnd at no point was that stated to be policy.
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim We sincerely apologize for any negative experience with our WaFacility The unpleasant experience described is not consistent with the high standards and values that you, as well as Samsung,
expect from our employeesWe will forward your feedback along to the appropriate parties for further review and coaching opportunitiesUnder the coverage section of the Samsung Standard Limited Warranty physical/liquid damage is not covered. Products received into the Samsung Repair facility with signs of physical/liquid damage will require payment for repair. With that stated, Samsung is not able to authorize refund for charges applied for repair, however, we will forward your feedback regarding the service center accordingly for considerationThank you

Please be advised that *** *** Of Samsung, contacted us, upon receipt of your communications regarding the complaint I filedAfter three dats of mutual effort we finally managed to resolve each issueCOULDNT HAVE DONE IT WITHOUT YOU!

Samsung has reviewed Mr*** claim in regards to his funds being credited back on his account. Our system shows a request was sent up to the CS Vendor group on 3/2/requesting for Mr*** funds to be credited back. The agent handling the claim received a response from the CS Vendor group on 3/3/and they stated the following: "Per your request, we have initiated an immediate refund for order ***The customer can expect to see the funds returned within 5-business days." The agent contacted Mr*** today, 3/22/to inform him that his funds have been credited back and advised him to contact his financial institution if he does not see his funds in his account. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because: They donot want to replace the washer or give a full refund which is what I am looking for.if they have agood solution please let me know because we are still using the washer and taking risk of getting inguredPlease help me solve this situation ASAP Someone contacted me from Samsung by phone saying that they will send me some information with some steps that need to be completed and send back, but they haven't do so and this is taking to long .Thanks Thanks
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Per Samsung's request, on November 17th, we sent an email correspondence to *** and ***
containing the following information:
Attached please find the documents that were requested (clear photo of cut power cord and serial number sticker from the back of the drying unit) in order to process our refund for
the following ticket information:>> Transaction/Ticket Number: ***>> Product Information: WASHING/ DRYER>> Model Number: ***/A3>> Serial Number: ***>> Customer Address: 3** *** **/ *** PA 19320>> Amount: $
We were told it would take up to weeks to receive the refundOn December 6th, 2016, I received a phone call from Samsung stating that they had yet to receive any of the requested documents that were needed to process the refundI immediately called them at the number they called me on and spoke with a rep from their refund departmentI explained to her that we did send the email with the photo attachments on November 17thShe asked me what email address I sent it to and what email address I sent it fromI gave her the information and after a few minutes she told me she was unable to find the email and stated "it may have gotten deleted"I explained to her that this was not surprising as this isn't the first time our information that was sent to Samsung was "lost" or "not received"I asked her to stay on the line while I forwarded the original email again and asked her to clarify with me what email I should be sending it toShe provided me with the information and as I was preparing to send the email, she told me she had found our original emailShe looked over the contents and confirmed that we had sent everything that was needed and now we would have to fill out a direct deposit form (which we never received with the original documents for the refund)I asked her if the form would be sent directly to our file for processing and she said yesI asked how long it would take for us to receive our refund and she stated it could be anywhere from 12/8/to 12/14/as they only do refunds on Tuesdays and ThursdaysAt this time, we are not satisfied nor willing to close out our complaint until our refund of $is deposited into our account.
Regards,
*** ***

My phone was sent to a samsung repair center for a charging port issue, although they fixed the charging port it came back with issues that it wasn't having prior; phone freezes, turns on and off by itself, won't read Sim card and goes in and out of safe mode on its onThis is my 3rd time having to ship this phone to them costing me over $for shippinngAt this time I have been without a cell phone for over two months

Samsung takes security and privacy issues very seriously Securing your device and maintaining the trust you place in us is a top priority Software updates for all of our mobile devices, including unlocked models, undergo testing processes to help ensure software stability, network
feature compatibility and performance Samsung is working with its partners to make a security update available and the Nougat Software update available in the coming weeks to unlocked Galaxy Sand Galaxy Sedge devices. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I have not received the check Furthermore the amount of the check they are planning to pay is half the amount I had to spend on replacement cartridges that did not work because the printer is faulty I do not know if it is possible to re-open the case until I receive the check, or at least perhaps you can attach this reponse to it somehow

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer was informed once we receive the product back into the warehouse his refund process will startAGS currently still has the product and will update tracking when product is returned to SamsungWe
apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because:
I have been without a working phone now for over a month I am going away on vacation in a week sending my phone to your company for a 3rd time will make it that I will not have my phone on my vacationthis issue I am having is the same issue I origi ally sent it out for the first time and it should have technically been fixed the first time!
Regards,
*** ***

Unfortunately, Ms***, if the unit is experiencing additional trouble the phone will need to be returned to address the new specific symptoms. Samsung covers shipping cost to and from Samsung, therefore, there should be no shipping expense on your end Samsung can request to expedite service to alleviate some of the time you may again be without your device, but unfortunately Samsung does not provide use of loaner handsets. Please refer to Service Ticket # *** for return of your product using the Next Day shipping label that has been emailed to youPlease note Service Ticket # *** created for you on 7/3/has been cancelled. Thank you

Complaint: ***
I am rejecting this response because: If my TV manufactured in 09/2013, I have seen models recently that has youtube app in them and as a said before one of my relatives has the same exact model and they also have the youtube applicationAlso it was there in my TV before but after the repair why did it go away suddenly? And as the rule says it is the models after that do not have the youtube application and my TV is manufactured before so am I not supposed to get youtube and other people with the same TV can get it so why can't I? I have the youtube link but that also does not work properly it makes the browser crashSometimes as soon as I start the video the browser crashes and stops workingAlso my internet is mbps so that is not a problemThe youtube link is not made for this TV because it makes the browser crash where the youtube app I had before the repair was working fineI think this TV has a manufacturing problem but samsung is not trying to fix my issueI hope to get this issue fixed as soon as possible since I have been waiting for it over couple of months.
Regards,
*** ***