Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung DryerBased off of our customer service records we show that the unit’s limited manufacturer’s warranty expired in 02/In an effort to resolve this complaint, we have offered the customer a one-time
part(s) coverage leaving her responsible for any trip/labor feesThe customer asked how much labor is going to be and we advised that the assigned service center has a flat rate of $We asked the customer if they would like to proceed with service and at this time we are currently waiting for a reply back from the customerWe will continue to monitor this caseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Please be advised, in order for Samsung to provide assistance with your mobile device we would require the handset be shipped to the Samsung Repair Center in ***, ** for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolutionIf the
phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be renderedAs the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueAs per warranty Samsung does not provide compensation for inconvenience or loss of usePlease see warranty obligations below:What are the limits on SAMSUNG's liability?THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SAMSUNG'S RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS.ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTYIN NO EVENT SHALL SAMSUNG BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCTSOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.If you would like to send in the handset for evaluation please contact Samsung Customer Support at 1-888-987-and a live agent will be able to process a Repair Service Ticket on your behalfIf you are in need of a device during repair we would advise contacting your local service provider for possible loaner availabilityUnfortunately, Samsung does not provide loaner units or immediate replacementWe are unable to speculate if a software revision is required for this feature, therefore cannot determine if a revision might be available due to the fact that this might lead to inaccurate information and confusion.Unfortunately, there would be no other resolution, or offers Samsung is able to provide without further evaluation of the handset

Samsung has reviewed Mr*** claim in regards to being charged $for the Trapromotion. Our system shows a full refund in the amount of $175.00; reference Refund # *** has been issued Please allow 3-business days for the funds to reflect in your account
We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:
I have attempted to contact Jasmin several times but always get directed to voicemail I left messages This game of phone tag is not an effective means of resolving this matter I am curious if the number provided is actually connected to a real person
I did send an response to the email address provided Perhaps this type of communication will be more convenient for Samsung
Regards,
*** ***

Upon further review of Mr*** claim, our system shows that the exchange has been submitted and approved after acceptance of this offerPlease refer to exchange ticket #*** We apologize for any inconveniences and delays the customer may have experienced with this case
Thank you

Samsung has contacted the customer regarding his concerns with his televisionThe agent advised Mr*** on the information on the 4k feature. Mr*** was requesting that Samsung should pay for an evolution kitThe agent advised the customer that Samsung does not pay for
accessories and although he did not like the answer he did understand. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim #***Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # NX58H5600SS/AASamsung has re-evaluated the technical reports and photos of the recent repair visit the units damage has been once again, determined to be result of external forces and not defect with
the craftsmanship of the unitHowever, although not typically coverage under the manufactures Limited Warranty we have authorize a one-time accommodation to all the repair and it coveragePlease note this offer will not be duplicated or repeated in the futureWe have taken the liberty of setting up a repair request showing the parts coverage and an authorized service center should be contacting the customer shortly to schedule a service for repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Ms*** claim in regards to her TV Our system shows on 7/26/an exchange request; reference Txt# *** On 8/8/17, customer was advised to be contacted by exchange department for further notice as this request has been approved alreadyWe
apologize for any inconveniences and delays the customer may have experienced with this case Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionThe customer has been set up for service with a request for an alternative assigned repair service centerWe apologize for any inconveniences and delays the customer may have experienced with this case
For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has approved the refund for Mr*** an email was sent to his E-Mail with further instructionsCustomer was advised to hold onto the unit, if disposed of then the refund would be voidedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor
further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung has confirmed that liquid damage was present on the connector of the device. Samsung's warranty clearly states that physical/liquid damage is not coveredWarranty may
be void, or payment required if such damage is foundWhile this damage may/may not have a direct effect on the present issue Samsung's warranty calls for this part to be repairedWe must address all issues, we cannot repair just the boot loopShould the damage remain it could cause more issues over timeAs a one-time courtesy the $hold has been void, and service has been provided at no cost to youThank you

Samsung has reviewed Mrs*** claim in regards to her refrigerator. Our system shows the agent handling the claim spoke with Mrs*** on 5/22/and she stated that the last time a technician was at her home was in August of 2016. Mrs*** stated she has
had multiple repairs on the unit. The agent requested the work orders from Mrs*** to be submitted for review to determine if she qualifies for an accommodation As of today 6/07/17, the agent is still waiting on Mrs*** to send the work orders in order to proceed with a possible accommodation. Please have Mrs*** send the requested documentation regarding multiple repairs on her unit if she would like to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe must advise the device has been tested and received an IP (Ingress Protection) rating of IP67, which means that it is protected against dust intrusion and capable of withstanding water immersion of between
cm to one meter for minutesThe unit has also passed military specification (MIL-STA-810G) testing against a subset of specific environmental conditions, including temperature, dust and sand, shock/vibration, and low pressure/high altitude. Please note, covers must be tightly closed to withstand these tests, however, it may not perform as shown in all extreme conditions.If liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe. Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired. Although Samsung cannot honor the request of a replacement, as a one-time courtesy, we will offer to provide free of charge repair. Please utilize the *** *-label we have emailed to *** for the return shipment of your product to Samsung, and refer to Service Ticket # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have advised to the customer that our evaluation of the situation has determined that the unit was shipped to the address that was providedWe advised that Samsung will not be able to
honor the customer’s request for a refund or replacement We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
Samsung has continually lied to me about everything, including thisI have been dealing with the broken recalled washer since OctoberIt's been almost monthsThey tell me they will have a specific department call me, and no one EVER callsI was told by Raven, an employee, that I would receive an email with further instructions regarding a refund on or before the end of the business day on 1/3/I did not get the emails, therefore I calledEveryone I spoke to said they don't know when I will get the emailsI submitted my receipt on 12/9/and have documentation to prove thisThey are giving me the run around hoping I will go awayEvery time I call I get a different storyTheir response is a lieThey have yet to assist me with anything.
Regards,
*** ***

This is unaaceptable I expect for a reputable company like SAMSUNG to be able to keep their wordI mean there not a small broke comapnyFurthermore I am not asking for anything at all , I am simply asking that they fulfill what THEY TOLD ME THEY WOULD DOI plan to hold them to their wordI dont think its fair that a rich company can do what ever they want to their consumersThank god we live in this great country "America" where we have a companys and laws that protect consumers from horrible companies such as "SAMSUNG"All there trying to do is take advantage of meI look foward to seeing them in arbitrarion so I can tell the samsung reps exactly how I feel
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Samsung sent me a Sphone I sent it back when they asked to exchange it for a note I never received the note as promised i'm still waiting
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have not received the refund yet and will not be satisfied until I doYes, they did contact me via email on 9/with a request for pictures of a cut power cordI was out of town all week and could not get the pictures until I returned home last nightThey did call me on the dates listed, but only with a recorded messageThey gave me no opportunity to reply that I would be delayed in getting the pictures to themI tried calling the number they told me to on occasions (during business hours) and got a recording that they were closed each time, so I had no way of letting them know that I would be delayed in getting the pictures to them. I finally got an instant message from someone named Amanda yesterday and I told her that I would be sending the pictures either tonight or tomorrowYes, I understand that this latest delay is because I was not home, but I have been waiting on Samsung since July 25th for this refundPlease pardon me if I don't trust them to deliver on the refund until I actually see the money in my accountThey have repeatedly told me untruths and changed their story each time I talked to someone new. You can contact me again in a couple of weeks and I will let you know if I have received my refundI find it highly insulting that before my complaint to the Revdex.com, I could not get a single phone call back from them as they promised on numerous occasionsI had to wait weeks and weeks and call after callNothing happened until I sent in this complaintAfter reading all the complaints about Samsung, I have no clue how you can issue them an A+ ratingYes, they might resolve any issue sent to you, but what about all the pain, suffering and financial loss they put their customers through before it gets to that point? Not holding my breath......
Regards,
*** ***

HelloThank you for allowing Samsung the opportunity to review your inquiry.We do apologize for the repeat repairs you have had to endure, in the process of repairing your tablet. We do regret your symptoms were not repaired during the previous service attempts. Unfotunately, Samsung
cannot speculate the amount of repair attempts it may take to resolve multiple symptoms, but we do ask that we be allowed the opportunity o exhaust all available repiar options. Upon review of your account history, Samsung is able to authorize a brand new replacement SM-P907, upon the return of your original unit (IMEI ***) to Samsung.To complete this exchange a UPS Premailer (empty box) has been requested, and will be delivered tomorrow to the mailing address below. You would need to place the tablet and charger in that box, write the claim ticket # of *** on the outside of the package and drop off the shipment at your local UPS store location (not a drop box). Upon return of the unit to Samsung will overnight the new SM-Pto your home.26We do apologize for any inconvenience this may have caused, and trust the replacement will bring resolution this issue

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe understand it is disappointing for any product, in or out of warranty to require service repairRespectfully, this units original 12-month Limited Warranty expired by 05/and no longer
eligible for any out of warranty accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you