Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because: I was told by Samsung to have someone take down the TV and send them the receiptWhich I did.FACT: TV is still having issues and its brand new TVSamsung needs to do the right thing fo people who work hard for their money.I Emailed ***@ per the Email from Business
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Samsung did make an appointment to fix my dryer and washer separate apps after many rescheduled appt by themon January they never showed or called for the washer recall repair! The week before that January we were scheduled in between 4-for the dryer repair no one called or showed up I have since paid out of my pocket to a local appliance company to repair my dryer so I could do laundry for a fee of 219.66!!! Their customer service is a crime!!
Regards,
*** ***

The retailer Best Buy where I have extended warranty repair the samsung refrigerator to my satisfactionTherefore the complaint against Samsung and Best Buy has been resolved

Customer has been provided with appropriate resolution

Samsung has contacted the customer regarding their smart phoneThe customer has been set up for a refund and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have reviewed our exchange and refund options with the customerThe customer is deciding on which option is best for themIn the meantime, we have asked for the customer to send us a copy of their
bill of sale to proceedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherAs a resolution, we have offered the customer a buy-back (refund)The customer has accepted our offer and we have advised to the customer that our refunds department will contact them in a few days with
further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***7. Thank you

Samsung has contacted the customer regarding their washerThe customer is being set up for an SRA exchange with their retailer under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

As per Samsung e-commerce the customer wanted to request a modification on his order to receive product soonerThe customer was informed that Samsung.com orders cannot be modified once order is placed and stated the estimated restock date 12/18/for the product. We apologize again for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution may be satisfactory to me, provided that the repair is completed properly as scheduled I will continue to inform the Revdex.com when there is new information
Regards,

Samsung has reviewed Mr*** complaint in regards to a refund for his Samsung.com order. Our system shows a refund in the amount of $564.78; reference Refund number *** was issued for the order Please allow 3-business days to see the funds reflected back on the
account Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Under the Samsung Warranty it is clearly stated that the defective product must be returned to Samsung for serviceWe must be allowed the opportunity to evaluate the original product for any signs
of abuse before we can warrant replacementAs a one-time courtesy Samsung has authorized the advanced replacement of your charger. Upon receipt of the charger please return the defective product using the UPS E-label emailed to youPlease note, if future accessory exchanges are needed we will require receipt of the original product prior to exchangeService Ticket for exchange: *** Thank you

Samsung has contacted the customer to address their concerns regarding their televisionSamsung has offered to cover the parts for the repair and the customer will be responsible to pay the labor. Mr*** accepted and the repair was set up. We apologize for any inconveniences
and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday thru Friday and refer to case# ***. Thank you

Samsung has reviewed Mrs*** claim in regards to her claim for her unit. The agent handling her claim offered her a onetime accommodation for parts and labor; reference Txt# *** and an In-home Repair Ticket Confirmation e-mail was sent requiring a response. The agent
received the requested information from Mrs*** and set up FOC (Free of Charge) repair with the ASC (*** *** *** ***) that she is currently using. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr*** complaint in regards to his dishwasher and compensation for property damages to his floor. Our system shows a compensation check in the amount of $1,reference Txt# *** was issued on 9/01/for the property (floor) damages. Please
allow 7-business days after the check has been mailed to receive it. In regards to the dishwasher, a repair request; reference Txt# *** was submitted for the unitAn ASC agent has been in contact with Mr*** to schedule the repair. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint:
I am rejecting this response because:
I was told on June 10, that I would be issued full product replacementsI am not accepting this as a resolutionI have waited over two months and no one has been able to give me a resolutionI should not have even had to take this step to get a resolutionI wold like a phone number to contact you directly atI have the name, time, and date of the rep who offered me full replacements of the said unitsIf I don't get full replacements, I will be returning the package to the senderFor any type of warranty whether it be full, limited, repair or limited, the time frame for which this repair took place was absolutely unacceptable
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited warranty physical damage is not coveredAlthough the damage was caused while performing an action on the device, pressing the home button, the
damage seems to have occurred due to the amount of pressure appliedAlthough Samsung cannot warranty the Free of Charge repair based on the extent of damage, we can offer to discount the repairThe price has been adjusted to $70.31. Once paid repair can be completed. Please contact Samsung Support at *** to process paymentPayment would need to be made prior to end of business 6/13/in efforts to prevent phone from being returned without repairThank you

Samsung does not sell phones directly to the general public, therefore, any refund request must be directed to the place of purchase which sold the productIf Samsung has offered to repair the device at no cost, the phone will not be returned to you without repair.Samsung’s only resolution to this matter will be to repair the device. The Service Ticket created will remain open for days from the creation date before canceled if the product is not received in
Thank you

As per Prizelogic Mr***’s ship date of 4/was an estimate as displayed by the status checker and email sent. Once tracking information is available another email will be sent. Oculus downloads will be extended for consumers who do not have their VR”s by the expiration date, this
will be tracked by IMEI. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionBased off of our customer service records, the customer was initially offered a part(s) only accommodation leaving them responsible for any trip/labor feesHowever, upon discussion the customer
informed us that they opened up the television to perform a self-repair therefore voiding the accommodation offerOur limited manufacturer’s warranty specifically outlines that repairs must be done by a Samsung authorized repair technician to qualify for warranty repairsWith this being said, we are unable to honor the customer’s request for a free-of-charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***6. Thank you