Samsung Electronics America Inc.

Samsung has contacted the customer regarding their refrigeratorThe customer has been informed the unit is out of warranty; any repair would be the responsibility of the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Ms*** claim in regards to her refrigerator. Our system shows a service request; reference Txt# *** was submitted for repair on the unit. An ASC agent will be in contact with Ms*** to schedule the repair on the unit. We apologize
for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because: I went to extreme measures to replace my washer at the lowest possible costsI should not have had to go through what I had to go through to get satisfaction from SamsungThey offered up to $to replace my washer and there was something in the original offer about reimbursing up to $for delivery and/or removal of old washerThe total of replacing my washer was $and change, including sales taxI made the extra effort to negotiate a lower price with *** hardware and then was denied the refund of the sales taxI did agree to accept the $voucher, but will never purchase another Samsung productI am not satisfied because of all the crap I went through to get the voucher
Regards,
*** ***

Samsung has contacted the customer regarding their televisionThe customer has been set up for a refund under transaction * ***
We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for evaluation serviceSamsung as a courtesy will evaluate your product and
determine the appropriate resolution to this issuePlease take advantage of the UPS Premailer which will be delivered to your home address tomorrow for retrieval of your productPlace the phone only in the box, remove your SIM Card, SD Card and all other accessories used with the product prior to shipment. Upon receipt of the device service will be provided accordingly

Samsung has reviewed Ms*** claim in regards to her refrigerator. Our system shows a refund in the amount of $3023.99; reference Txt# *** was submitted for the unit. An agent called on 4/21/requesting the acceptance document required in order to proceed with
the claim. Please have MsStanton send in the acceptance document at her earliest convenience to process the claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic,
"Arial","sans-serif"">the customer was approved to receive the television on July 26thOnce tracking number is received, the information will be sent to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Our files indicate that the customer’s request regarding model # NP900X4D-A01US has been reviewed an additional time per customer rebuttal request Unfortunately, Samsung cannot reimburse for a Microsoft software issueOur warranty is for service onlyBased off of Mr***’s complaint it seems like the issue has been resolved through MicrosoftWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***7. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have explained to the customer that both warranties cover failure in parts/workmanship of the product, and not physical damageExplained we typically would refer back to the retailer but believe that
Walmart is not taking back the unit because it has been a full year since purchaseWe advised it is not for us to say how the damage occurred but that the product did not cause the damage itselfWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** complaint in regards to a refund for his Samsung.com order. Our system shows a refund in the amount of $509.45; reference Refund # *** was issued for the order Please allow 3-business days for the funds to reflect in the account Thank
you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:
1) I spoke with Samsung E-commerceShe didn't even care to ask about my order number so why would she care to document notes for my call?! She was so unprofessional2) I bought this tablet using a promotional code and the tablet was on offer, if I return it back I'll loose both3) I opened the tablet and I used itI have multiple data and personal/work files stored on it, I don't feel comfortable to return it back and expose my personal data plus my employer dataAlso I bought this tablet because I needed it and can't afford staying with no device in my workThat is why I asked for compensation/partial refund for treating my product inappropriately
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I sent the tablet with original box back to Samsung pick up was Sat July 11th Upon review of my tablet and the determination made by Samsung as to the next step I will decided if the decision is sassifactory If they continue to be in contact with me and update me with the status of what is going on I do not want to be ignored I do not want to close the case until the determination is made after Samsung reviews my defective tablet
Regards,

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows a refund check in the amount of $3,344.06; reference Txt# *** was issued on 7/08/for the unit. Please allow 7-business days after the check has been mailed to receive it. We
apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their smart phoneThe customer has been sent a replacement device and we are currently awaiting the return of the
incorrect deviceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Revdex.com: Thank you for your support and help. I am glad to see that they have realized their mistake and have elected to process the promotion. Thank you
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Samsung has reviewed Dr*** claim in regards to a refund for his Samsung.com order. Our system shows Dr*** account was refunded on our end on 08/03/ However, as of 08/05/17, Dr*** bank placed a dispute on the order The dispute needs to be lifted so the
funds can reflect on Dr*** account. Please have Dr*** contact his financial institute to lift the dispute and email E-Commerce once it has been lifted in order for the refund to post successfully on his account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:
The response from Samsung is and factually incorrectWhen Samsung Rep called me I explained to him about the information I have from media that Samsung will not be coming up with a new One Connect box upgrade for this yearThe rep told that it's wrong info and they are going to have updated boxI asked him to confirm this via an email(I knew he was lying, but was late for a meeting)They haven't given me that confirmation yetI have a video from Samsung head of Displays confirming there is no hardware upgrade this year***
If you look at the models Samsung has dropped the idea of Evolution kit and One connect boxesAs the customer knows at the time of buying the TV that his/her TV will be obsolete in a year, Samsung has stopped charging heavy premiumThe flagship of is debuting at 4500USD, while 2015(with one connect box) it debuted at USD(That was my original purchase price)
I reject this response from Samsung and believe Samsung not just did wrong sales practice while selling the TV, but is also providing info via Revdex.com
Regards,
*** ***

Samsung has contacted the customer regarding their Electric OvenThe customer has been offered a one-time free of charge repair of their stove topWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer
contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their concerns with their DryerSamsung has setup service for repair but the customer refused to wait for service and purchased a new DryerWe
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Our files indicate that the customer’s request regarding model # SM-T530NYKAXARhas been reviewed an additional time per customer rebuttal requestAs with most tablet’s, phone’s, etc it is industry standard to have or gb available which has already pre-installed programs by the manufactureOur marketing is accurate, the space is there and unit is within specificationsThis is common in industry practice and not just SamsungThe customer has advised in his last email to us that he removed the un-wanted programs which is a form of “rooting” and therefore voided any remaining warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***4. Thank you