Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the Samsung Standard Limited Warranty physical damage is not covered. If a product is shipped to Samsung for service and physical damage is found a service charge would be applied in order to
complete repair. Based on the repair center’s evaluation of the device, the damage was found not to be in warrantyAt this time Samsung can offer a second evaluation of the phone to determine any additional resolution for this matterA UPS premailer (empty box) will be delivered to your home address tomorrow for retrieval of the product if you wish to continue with this offer. Once the product is received it will be re-evaluated and follow up will then be provided to you. If you do not wish to accept this offer simply discard of the UPS premailer boxThank you

Samsung has contacted E-Commerce regarding the customer’s concerns. As per E-Commerce, we are not honoring any purchases for the 40" Class KU7-Series 4K UHD TV (Model) as it was a pricing errorWe have sent our customers a $E-certificate and no further compensation will be
provided at this timeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because: As of March 14, I have not received a credit as promised in 5-business days It has been business days (3/3/17) and since their response and days (1/24/17) since initiating the return and I still have no credit
Regards,
*** ***

Our files indicate that the customer’s request regarding her refrigerator has been reviewed an additional time per customer rebuttal request Samsung limited one-year manufacturer’s warranty is for serviceWith this being said we are unable to provide any accommodations unless technician deems the unit unrepairableWe only suggested for the customer to purchase a mini-refrigerator as an option to keep her husband’s medicine cool for now while her unit was under repair but also offered her reimbursement for the extra purchase as an accommodationThe customer declined our proposalBased off of our customer service records, we show that the customer unit was recently repaired on 12/17/2014.We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:I never received my Samsung gear watch that has never been shipped to me or tv.And Samsung never showed me any trackingNumbers
Regards,
A J

Samsung has reviewed Mr***’ claim in regards to his Samsung.com order. Our system shows Mr***’ order was shipped and delivered on July 24, to the address on file. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank
you

Complaint: ***
I am rejecting this response because: there was not reasonable response to the complaint ,so the company will not stand by their product. Everything is fine with product till it is broken, then it cant be fixed
Regards,
*** ***

Samsung has reviewed Ms*** claim in regards to being charged $for the Trapromotion. Our system shows a full refund in the amount of $175.00; reference Refund #*** has been issued Please allow 3-business days for the funds to reflect in your account
We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

I couldn't find where to cancel my complaint, its been resolved

Samsung has reviewed Mr*** claim again in regards to his Samsung.com order. Our system shows the Wireless Rear Speaker Accessory Kit SWA-8000S was returned to the warehouse however the product is no longer available on Samsung.com. The original promotional code (valued at $129.99) email was sent to Mr*** on 6/22/to be used towards any Samsung.com order. Mr*** stated that he did not receive the email and on 7/24/17, an E-Commerce agent resent the email which included the promotional code Please have Mr*** check his SPAM/Junk folder to see if the email ended up there instead of in his Inbox. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me upon delivery. However at this time March 7, 2014, the replacement has not been delivered and I have been given no pending delivery date
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimBased on the information you have provided, “When the phone starts there is a paddlelock on the main Samsung screen that is unlocked and says custom android, “ and the description that the phone is locked
into a boot loop it is a high percentage chance that the phone has been rooted. This would mean by some action entered into the phone a custom software was loaded to the device which would change the operating system entirely. If this is the case Samsung would not have the ability to override the software and recover any data. Data recovery would not be an option because custom software changes the entire coding of the operating system, and Samsung would not know the coding installedThe only option at this time would be to take the phone to your nearest *** *** location, and visit the Samsung Experience Shop. Here an agent would be able to confirm if the phone is in fact rootedIf so, again there would be no option Samsung could provide for data recovery. If it is not rooted, the agent may be able to provide minor troubleshooting for home recovery, but we must inform you Samsung cannot guarantee data will not be lost. We also ask that you refer to the Samsung Standard Limited Warranty; Section What are the limits on SAMSUNG’s liability?. Here it informs the consumer that Samsung is not liable for loss of data, also refer to What is not covered?Here it informs the consumer defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warrantyThank you

Complaint: ***
I am rejecting this response because: this has been going on for more then years with
the same responseThis has happened times for repairs with no resolveThis is a generic responseI don't accept with over calls and hours upon hours of waiting for this problem to be fixedThis needs to be fixed nowCall me SamsungYou never hold true to your wordLady did reach out to me and said she would call back TuesdayWith no resultsThe warranty has nothing to do with Samsung is messing upThey do bad business trying to screw the little guyThis is all verified in my notes with Samsung.
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, just to make sure, I have two separate orders since I purchased two Sedge phone along with my sisterSo, my sister has the exact same location code since we are in the same verizon plan (primary holder is me)She also filed exactly like me on the same date for SwatchPlease check with her email (***) and her name is *** *** (shipping address is same as me: ** *** *** *** *** *** ** ***).
The address on file should match above *** *** ** address, as she already contacted PrizeLogic to update her shipping address since she moved on MayLet me know if she needs to file on Revdex.com separately to get her SwatchThanks
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimIn order to review this matter further we will need to request your product be returned to our facility for engineer evaluation. The phone will be reviewed by a special skill set of engineers (please
note this is a separate evaluation, the phone would not be reviewed by the Repair Facility). Once this evaluation has been completed a resolution can be providedPlease be advised that if a replacement is warranted Samsung cannot change the model of the phone, however, it would be replaced with the same model. A UPS Premailer, empty box, has been requested and will be delivered to your home tomorrow for retrieval of the phoneThank you

Samsung has reviewed Mr*** claim in regards to his television. Our system shows the agent handling his claim presented an offer and is waiting on Mr*** to response with his decision. Please have Mr*** contact the agent in response to the pending accommodation offer. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN60E8000GFXZASamsung has reviewed the customer’s file history and we have authorized reimbursement for the repair fees for the customerWe apologize for any inconveniences and delays the
customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***5. Thank you

Complaint: ***
I am rejecting this response because: I still have not received a check
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The last contact I had with Samsung is that they had to get an approval for a refundThe refund is like the repairman I have not seen it yet eitherI do not consider this issue closed until I get a full refund, compensated for inconvenience of being without this TV for weeks and the refund check has cleared the bankSamsung's customer service is unacceptableAt this point I don't trust anything Samsung said.
Regards,
*** ** *** ***

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Mrs*** case, she was previously advised that the warranty for the headphones were associated with the warranty for the device. Mrs*** received an exchange while the device was in warranty However once warranty expired, no further FOC (free of charge) accessory exchanges can be offered. Regrettably, Samsung’s stance remains the same. No further accommodations can be offered for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case