Samsung Electronics America Inc.

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer has been informed the order has not reached the warehouse and has
delayed the refundOnce the product has been received, the refund will be submittedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of the customer’s file, tracking shows the product was delivered on 9/21/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerAs a resolution we have offered the customer a buyback (refund) on the unit in the amount of $as verified by The Home Depot from work order number 0421-If acceptable, we requested the customer
to review the below process summary as they are required to complete a few steps to ensure the check/funds will be authorized for releaseWe have also asked the customer to not dispose of this unit until the buyback (refund) process has been completedAfter approval, they will receive a Buyback Acceptance form via emailThe customer will be required to complete, sign and return this form to SamsungAttached to the form, the customer will need to affix all original manufactures serial number labelsA photo of the power cord plug, cut and removed from the unit, must also accompany the completed Buyback Acceptance formThis ensures the unit will no longer be functionalPlease follow all local recycling requirements when disposing of the unit after refund is aaprovedCurrently, we are waiting for a reply from the customer of their acceptance of our offer of both the amount and process to allow us to begin the approval processWe will continue to monitor this case to ensure completion and resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Upon further review Mr*** complaint, our system shows E-Commerce emailed him on 11/03/to advise him that the investigation claim submitted on his behalf has been updated Mr*** will be notified once the investigation has concluded. E-Commerce apologizes for the delay and is working diligently on trying to resolve this case. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his Notephone. Our system shows a refund request in the amount of $914.77; Txt# *** was submitted for the device. The refund was issued on 3/30/17, please allow for 7-business days after the check have been mailed to
receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I BUY MANY SAMSUNG PRODUCTS NEEDED MY GRAND PRIME REPAIRED TECH SUPPORT/ REPAIR RECEIVED IT I SUBMITTED THE PAPERWORK POP/POA WITH THE IMEI ON IT, AND EVERYTHING REQUESTED -- EMAILED TO THEM, UPLOADED, FAXED ALTOGETHER ABOUT TIMES THEY NEVER DIRECTLY ASKED ME FOR THE POP/POA UNTIL I CONTACTED THEM WHILE THE PHONE WAS IN THEIR HANDS ALREADY, I TRACKED DOWN AND SENT THE POP/POA FROM THE STORE I PURCHASED IT FROM AND FOR HOURS THEY SAID I NEVER SENT THEM THE IMEI--I STILL HAVE THE PICTURES IF ANYONE WANTED TO SEE--IMEI IS ON IT THERE CLEAR AS DAY OH SO ON THAT FRIDAY BEFORE THE WEEKEND THEY CANCEL MY REPAIR I CONTACT SAMSUNG AND SPEAK WITH EXEC SERVICES, THEY TELL ME THAT THEYLL STOP THE PHONE FROM BEING UNJUSTLY RETURNED, THAT WAS A LIEMONDAY THE PHONE WAS SET FOR RETURN BY UPS FINALLY ON MONDAY LAST I HEARD WAS THE AGENT I SPOKE WITH MOST RECENTLY IN EXEC SER I SENT HER THE IMAGE OF THE IMEI AND RECEIPT ETC AND SHE FINALLY SEES WHAT THEY OTHERS DID NOT FOR WHATEVER REASON--THOUGH I BELIEVE TO BE PURELY DUE TO POOR WORK ETHICS, OR SPITE SAMSUNG IS APPARENTLY CHECKING THEIR LOADING DOCK FOR THE SHIPMENT TO TRY TO CATCH IT BEFORE ITS RETURNED TO MEDISAPPOINTING THAT SAMSUNG JUST CANT HANDLE EVEN THE SMALLEST TASK OF CUSTOMER SERVICE, LET ALONE EVEN QUALITY SUPPORT---FORGET THAT YOU WONT SEE THAT WITH SAMSUNG A-/B+ PRODUCTS THOUGH WELL BELOW EVEN AN F - RE SUPPORT/CUSTOMER SERVICE

Samsung is currently working with Prizelogic for a resolution for the customerThank you for your patience, we will update the customer once we receive an
updateWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr*** complaint in regards to not receiving the $*** Gift Card. Our system shows an E-Commerce agent informed Mr*** to check his spam mail to see if he received an email from *** ***; where the gift cards are coming from via emailThank you
for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We certainly understand you concern and would like to provide assistance. Our warranty clearly states that the defective accessory must be returned prior to shipment of a replacement.As a one-time exception we will request to ship a replacement charger on your behalf. Upon receipt of the new charger the defective charger will need to be returned to Samsung.Please refer to Service Ticket # 4*** for this exchange, and utilize the UPS E-label emailed *** for return of the original charger.Please note the replacement charger will be in the color of whiteSamsung does not have this charger available in black

Samsung has contacted the customer regarding their smart phoneUnfortunately, we are unable to accommodate due no proper documentation for the return of the deviceThe documents that were submitted are not valid and was not sent by SamsungWe apologize for any inconveniences and delays the
customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Upon further review of the customer’s file, the customer has been set up for a free of charge accommodation under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Our files indicate that the customer’s complaint regarding Model # UN55FH6030FXZA has been reviewed an additional time per customer’s rebuttal requestSamsung has advised to the customer that taxes are not included in the refund amount and that we will authorize a check swap in to which the check will be given to her at the time of picking up the unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***6. Thank you

Samsung has reviewed Mr*** claim in regards to his phone. The agent handling his claim received the copy of his billing invoice. Upon further review of the UPS claim, Samsung would like to extend the offer of an exchange unitA specialist from the UPS claims department will be
contacting Mr*** to provide further details of the process Regrettably, a full refund of the product would not be an option at this time. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Dear Mr***: Thank you for being a valuable customer. We apologize for the inconveniences you experienced trying to obtain the Spromotional bundleOur Marketing Promotion team is currently reviewing your compliant and they will contact you directly to provide you with a code to
redeem your promotional item. Sincerely,Samsung Office of the President

Samsung has reviewed Mr***’ complaint in regards to being provided a box to ship his DVD player in for service. The agent assigned to the claim spoke with Mr*** on 10/04/to discuss the case. The agent informed Mr*** that Samsung does not provide a box for any
units to be shipped in for service and that the shipping to and from is the responsibility of the consumer. However, the agent informed Mr*** that he will be provided with free shipping to and from in order for the device to be serviced under its warranty. The agent submitted a service request; reference Txt# *** for the device and issued a UPS shipping label; reference UPS tracking # *** in order to send it in for service. Please have Mr*** use the shipping label before it expires to send in the device for service. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, per order # ***The customer’s refund has been submitted on 1/7/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN65HU8700FXZA We apologize the unit required warranty service upon delivery, Samsung is happy to provide the service necessary to get the unit up and running, which is in full support of
the manufactures Limited WarrantyAs we review the customer’s repair, the process appears to be moving along as expected and parts have already been orderedUpon receipt, the local authorized repair partner will reach out to the customer to schedule installationOnce again, Samsung apologize for any inconveniences caused in this matter but respectfully declines the customer’s request for an exchange at this timeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***3. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Stove We have offered the customer an option between continuing with service repair or a return authorizationWe have explained to the customer that the return authorization will include a credit for
the amount of which the customer paid for the unitIf the replacement unit chosen cost more than the store credit the customer will be responsible for the difference in costsWe have requested for the customer to let us know which option they would like to move forward with and we are currently waiting on a reply back from the customer with their decisionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe inquired about the service appointment scheduled for 3/5/@ 2pm and asked the customer to notify us of the completion of the repair for the unitCurrently, we awaiting a response from the customer as
to the status of the repair as per our system the repair has been completedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you