Samsung Electronics America Inc.

Samsung has previously advised Mrs*** that our protocol is for technical support to check the unit first for the issue and try to resolve it with repairIf the issue with the unit cannot be resolved with repair, then the next option would be determined once the repair is completed Mrs*** is not willing to go ahead with the service option at this time No further accommodations will be made for this claim other than the aforementionedWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Kim Clouse says, He will schedule the repair, but will wait to see if it resolves the issue after the repair is doneWorking with Samsung but case is NOT resolved or closed yet and won't be until refrigerator is fixed or replaced

According to our files, Samsung has contacted the customer regarding the customer’s unit model # *** Samsung has advised to the customer that based on our manufacturer’s warranty Samsung can set up the unit for service due to the speakers not working properlyOur warranty is for year
that will cover parts and labor from the date of purchaseAt this time an exchange would not be an option and if the customer would like to set up service he may contact us at any timeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***6. Thank you

Samsung has reviewed Mr***’ complaint in regards to his washer. Our system shows the agent who handled to complaint spoke with Mr*** on 8/14/and advised him that Samsung can proceed with a repair through *** *** (the other ASC in the area is overbooked) or
continue with the previously offered refund due to the unit producing a grinding noise after the TLW Recall Repair. Mr*** agreed to proceed with repair service; reference Txt# *** on the unit with *** ***. The agent contacted *** *** and confirmed that they will accept the repair. An ASC agent has been in contact with Mr*** to schedule the repair. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUpon review of your account we have confirmed the battery accessory is on hold due to inventory not available. We do apologize for the delay, however, an inquiry to confirm the status for delivery of
this product has been submittedAs for the repeat issues with the phone we would have to retrieve the device for a secondary evaluation. Samsung cannot authorize upgrade of the product as requestedSuch requests must be directed to your Service ProviderUpon completion of the evaluation Samsung can determine the best resolution for this matterA UPS Premailer has been requested and will be delivered to your home tomorrow in order to retrieve the phoneThank you

Samsung has reviewed Mrs*** complaint in regards to her Samsung.com order. Our system shows an E-Commerce agent contact Mrs*** and requested pictures for the price match she is requesting on her order. Please have Mrs*** provide the agent with the pictures (if
she hasn’t already) in order to proceed with the claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate the opportunity to respond to your concernsSamsung believes in building quality products and we apologize that all of your expectations have not been metWe value our relationship and are committed to providing the highest level of service simply because our customers deserve itThe feedback you provided is vital to Samsung and our commitment and dedication to our products and servicesWe will utilize your feedback to consider possible changes and enhancement to our current policies and proceduresPlease contact us if you should have any other concerns you would like to bring to our attentionBest regards, SEA Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung monitorWe have offered the customer an option of an advance and/or standard exchangeThe customer agreed to the advanced exchange option and his has been processedWe apologize for any inconveniences and
delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr***-*** claim in regards to a refund for his washer. Our system shows a refund in the amount $1,039.20; reference Txt# *** was submitted for the unit. The acceptance documents were received on 4/20/and submitted for approval. Once the
refund has been approved and the check issued, please allow 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr*** complaint in regards to his phone. Our system shows the agent who handled the complaint spoke with Mr*** on 8/14/and advised him that the presence of liquid was discovered during the evaluation of the device. In addition, the PBA
components had been damaged to the point that the device was deemed as BER (Beyond Economic Repair) by the technician In reference to the possibility the device was damaged in transit to the repair facility, Mr*** was advised that during UPS shipping, packages are not exposed to the elements as they are unloaded and reloaded on a dock. When the package arrived at our repair facility, it arrived in good condition and with no indication of water damage The agent advised Mr*** that the previous resolution provided has not changed and Samsung will not able to provide assistance due to the device being deemed as BER due to the liquid damage. Regrettably due to the device being deemed BER, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr*** complaint, E-Commerce has advised that a dispute was placed on the order which is why the refund did not go through. Unfortunately, E-Commerce does not have the authority to refund a disputed account. In order for E-Commerce to process a refund, Mr*** will need to contact his credit card company to have them lift the dispute from the account. Once the dispute has been lifted, Mr*** will need to provide E-Commerce with a letter from the credit card company (on company letterhead) showing that the dispute has been removed. Please have Mr*** contact his credit card company at his earliest convenience to have the dispute lifted and provide the documentation to E-Commerce in order to proceed with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has confirmed the unit has been repaired on 11/and we apologized for the customer’s
frustrationWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Dear Mr***,
Thank you for contacting Samsung Electronics America, Office of the PresidentWe appreciate the opportunity to respond to your concernsWe apologize for your inconvenience and recent experience with usIf you need further assistance, please feel free to contact usFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary rebate program options availableThe customer has been set up for a refund under transaction # *** and provided with a gift card for customer satisfactionWe apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Dear Mr***:Thank you for being a valuable customer. We apologize for the inconveniences you experienced trying to obtain the Gear promotionOur Marketing Promotion team is currently reviewing your complaint and will be in contact with you directly to offer assistance with the
promotional item. Sincerely,Samsung Office of the President

Complaint: ***
I am rejecting this response because: It does not address the hour wait timeOr the rude customer service who took about hours of my time telling me that it was rejected and their was nothing they could do about it and then refusing to give me their nameAnd my last contact with prizelogic was though a *** rep who spoke to prizelogic on my behalf and also was told the promotion has ended and their was nothing they could doThat was my last contact with prizelogic when I was told my second admission was also rejectedAnd now that I finally filed a complaint with the Revdex.com all of a sudden my submission was approvedIt is my belief had I not filed a complaint I never would have heard anything from themAnd how many others have they rejected under the same pretense a a millionLike I said when I called I was 54th in line and the only reason for a consumer to call prizelogic is a problem with not receiving the promotionAnd finally I have received nothing from them except an empty promise that I will receive the vr gear
Regards,
*** ***

Complaint: ***
I am rejecting this response because:"Message received from Samsung: Please be advised that your Samsung service ticket has been placed on a temporary hold due to an unavailable partAs soon as the part becomes available, your device will be repaired and shipped promptly.This response doesn't not provide specific detailsI know that if I call, I will be provided with any informationPlease provide the date the part will be received and how long the repair is expected to take
Regards,
*** ***

Samsung has contacted the customer regarding their TelevisionThe customer confirmed she received her television from the repair service after delayWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case* *** Thank you

Complaint: ***
I am rejecting this response because: after weeks of not having a refrigerator due to the incompetence of the Samsung service men, Samsung has decided to only issue a refund; which to my knowledge, they are obligated to do under the warranty as well as being the absolute bare minimum action taken to reconcile this relationshipThere is no offer of compensation for lost wages, or reimbursement for food lost, or the simple hardships my family has went through for weeksI am more than months pregnant, making this even more difficultAnd at the end of this whole ordeal, we have this huge refrigerator sitting in our house taking up space because Samsung refuses to dispose of their product; which we will no doubt have to pay someone to deal with.To resolve this complaint, in addition to the refund they've already offered, I would like Samsung to come out to our house to go through the refund process with us, get the refund started, and then to dispose of the refrigerator promptlyIt is absolutely ridiculous that we have to keep a non working refrigerator sitting in our house for months at a time due to horrible customer service.
Regards,
*** ***

Samsung has contacted the customer regarding her concerns with her washing machineMrs*** was set up for service under transaction number *** and as per agents’ research the appointment has been confirmed with the customerWe apologize for any inconveniences and delays the customer may
have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # ***Thank you