Samsung Electronics America Inc.

Samsung has contacted Mrs*** regarding her concerns with her refrigerator. Mrs*** was offered a refund in the amount of $2719.00. The refund was accepted and is being processed under transaction #***. We apologize again for any inconveniences and delays the customer
may have experienced with this caseThank you

Samsung has contacted the customer regarding their dryerThe customer has been set up for repair under transaction # *** and scheduled for 9/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***2. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Our records indicate phone model *** ***) was last evaluated by Samsung on 12/15/at which time a repair was completed. To date Samsung has
received no further contact regarding repairs to the device, missing accessories or additional concerns related to serviceSamsung would not be able to honor the request of replacementHowever, if you have present issues with the Galaxy S Edge in question please contact Samsung Customer Support at *** at your earliest convenienceThank you

I am rejecting this response because:
Once we became aware of the capacitor issue we contacted SamsungThat was November As they state it was beyond their warranty periodThrough their suggestion we had their repair company come and replace the capacitors in the unitWe incurred a cost of $for this repairIt has been only months since the capacitors were replaced and they have already failedThese were parts we were told were brand new and would lastThey have not! I want Samsung to honor their repair workRegardless of the units original warranty, they did THIS WORK NINE MONTHS AGO

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
Under the coverage section of the Samsung Standard Limited Warranty it is clearly stated that physical damage is not coveredNo matter how durable the build of the product the LCD is still
manufactured with a glass component, therefore, it is subject to damage if it were to make contact with a hard surface, or hits at a certain angle.
At this time the only option Samsung has available is to have the device shipped to our facility for a direct evaluationOnce the evaluation is complete a resolution can be determined regarding repair. Samsung can make no other determination outside of paying for the repairs if the phone is not evaluated first, and Samsung has no record of a previous evaluation for this device
To continue with evaluation we can request a UPS Premailer (empty box) be delivered to your home for shipment of the phone to Samsung. Once evaluation is complete we would contact you with feedbackYou will need to respond accordingly if you wish to accept this offer
Please note, any repair from a non-authorized Samsung Repair Center will void future warranty on the phone
Thank you

Samsung has reviewed Mr*** claim in regards to his Chrome book being repaired and warranty restored. Our system shows an agent called him on 3/23/to offer Mr*** a one-time FOC (Free of Charge) repair as a courtesy; however the warranty will not be extended after
the repair. The screen was deemed to have been replaced by a 3rd party making the warranty null and voided. Mr*** was not available by phone but the agent left him a voice message and will follow up with him tomorrow 3/24/to discuss the aforementioned further. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has followed up with the customer regarding their washerThe customer confirmed repair has been completedWe apologize for any inconveniences and
delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Our records indicate your refund request was submitted and processedThe refund check will be delivered via US Postal MailThank you

Samsung has contacted the customer regarding their Note
"Arial","sans-serif">The customer has been advised of the Note recall online website link and no additional accommodations are available outside Samsung’s termsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We do apologize for any inconvenience this has caused, but again must confirm the results of our technician’s evaluation. Due to the void of warranty Samsung would be unable to provide resolutionAgain we would suggest contacting your local service provider for possible resolution to this matterThank you

Complaint: ***
I am rejecting this response because:
Samsung has called me solely during the day I've asked for a call back during a time that I am at home
the customer reps have called during the day and when I am at work as well as a time zone that I am not in!!!
I am in the central time zone, one rep yesterday informed me that someone would call back during my time zone but no one called
Regards,
Cynthia Nolden

Samsung has attempted to contact the customer regarding their washerUnfortunately, the customer has been unavailablePlease have the customer contact us at
*** so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung is working with the customer to resolve their washer repair delay issueWe will follow up with the customer once we receive an updateWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionAs an accommodation, we have offered the customer a one-time free-of-charge repair accommodationThe customer has accepted our accommodation offer and we have set up a repair service on his behalfWe
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Mr*** complaint in regards to the refund he received for the VR headset order. E-Commerce has advised that Mr*** was only charged $(which included taxes) for the product. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs*** complaint in regards to compensation for the repair and the installation of the gas for her dryer. Our system shows the agent assigned to the claim spoke with Mrs*** on 10/12/to discuss the case. The agent advised Mrs*** that
Samsung can compensate her for the 2nd installation of the unit since she paid for the original installation. Mrs*** told the agent that she will not call Samsung again about her exchange, she just wants it doneThe agent advised Ms*** that the only accommodation that will be granted is the SRA exchange and compensation for the 2nd installation of the dryer. Ms*** would need to provide the agent with the receipt for the 2nd installation in order to be compensated. The agent submitted an exchange request; reference Txt# *** for the unit. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # XE700T1A-A06US We have provided the customer with the following additional trouble shooting steps to possible help his issue ARun SW Update in the native OS environment, update all
drivers.BUpdate to 8.1, then run SW Update to bring all drivers into complianceCIf this were to fail, than export the driver manually via SW Update by clicking “Find Model” button on the lower left, entering in his full model number, then exporting the driver to a folder of choiceaThe image below shows that the driver is available, however, it needs to be downloaded from the Windows selectionsDOpen “Settings” and ensure that the touch screen functions are enabledIt is possible to be disabled during the update. Currently, we are waiting to hear back from the customer as to whether or not if these steps were helpful We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***2. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer an exchangeThe customer accepted our offer and we advised that their place of purchase will reach out to them to finalize itWe apologize for any inconveniences and
delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** claim in regards to his Samsung mSATA, 1TB device. Our system shows on 6/19/an exchange request; reference Txt# *** was submitted because ASC could not repair unit. The exchange unit has been ordered and is awaiting shipmentWe
apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Ms*** complaint in regards to the BOGO rebate. E-Commerce has advised that a refund; reference refund authorization # *** was processed on 11/09/for the promotion. Please allow 3-business days for the funds to be reflected on the account
Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case