SammyDress

Initial Business Response /* (1000, 5, 2015/08/27) */
Dear *** ,
I wish to start off by telling you that we are extremely sorry about the situation
Maybe you chose your regular size and the one you chose was not fitfor your reference, please note that inch= 2.54cm so you can convert
the size accurately
We have already sent you an email and offer you the resolution in it,please check it and give us feedback
Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To date, I received an e-mail from you, which did not address my issue, it simply sent me back to the homepage of your websiteThat was before I filed my complaint and have not heard from you since thenI am looking for some return guidelines so that I can get your merchandise back to you and get my refund

Initial Business Response /* (1000, 5, 2015/08/20) */
Dear ***,
Thank you for taking your time to write your reviewWe really appreciate the feedback
First, we want to offer our sincerest apologies to you for the issue
After reviewing your case,we would like to offer you
compensation and we have replied to your email,please kindly check it and give us feedback
Thank you again for bringing these matters to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with the offers you have sent in the emailsI was offered a refund for $last night and had to pay to ship the items back to you, then I was offered to be able to keep the clothes and u refund me $You told me to choice which I would like and before I could even read the emails you decided you would choose for me and attempted to refund me back $This will not workI want my full refund of $and free shipping back to your companyI have had many hassels with this company and I'm tired of being treated so poorly by your customer service

Initial Business Response /* (1000, 8, 2015/11/17) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you abetter solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear *** ,
We regret any inconvenience or frustration that your experience has caused you
We have offered the detailed measurement chart for each item online,maybe you chose your regular size and the ones you chose were not fitfor
your reference, please note that inch= 2.54cm so you can convert the size accurately
We would like to offer you solutions regarding this issue,please check our email
Again, we apologize for your shopping experience which was clearly not up not up to your expectations
Best Regards
Customer Service

Dear ***,
Thank you for taking your time to write your review
The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, holidays and festivals, inclement weather and
operational issues impacting the shipping company. We have sent you an email with the shipping informationYou may check the mailbox used to create your Sammydress ( in inbox and spam folder)
Thank you very much for your collaboration.
Sammydress Customer servicehttp://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/10/06) */
Dear ***,
Thank you so much for your important feedback
Your order was shipped out on XXXX-and the shipping time is one month,but please understand that, this is just an estimated timeThe shipping speed is beyond our
control
For more information,we have also contacted you by email,please check it
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/07/10) */
Dear *** ,
Thank you for taking your time to write your review
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
Our products are made in China and the measurement is
different,maybe the sizes you chose were not fitfor your reference, please note that inch= 2.54cm so you can convert the size accurately
For more details,please kindly check our email
Thank you again for bringing these matters to our attention
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/03/23) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These people are really STUPID!! They keep sending response that I've already answerI keep telling them over and over they did not send the item I see online and orderedNow there response is that I DID NOT RECEIVE THE ITEMThat is INCORRECT INFORMATION; and they are saying the shipping time expires 3/27/I do expect this to be resolved accordingly PLEASEWHEN YOU COMMUNICATE TO THEM MAYBE YOU CAN MAKE THEM UNDERSTAND THAT THE ITEM SENT WAS NOT THE SAME ITEM SEEN ONLINE WHICH WAS RECEIVEDTHANKS
Final Consumer Response /* (2000, 10, 2016/03/29) */
The company has satisfied me with a REFUNDThanks so much for your helpYou may now close the case as SATISFACTORY

Initial Business Response /* (1000, 5, 2015/09/16) */
Dear ***
Thank you so much for your important feedback
I wish to start off by telling you that we are extremely sorry about the situation
Your order was separated into packages,according to the tracking information,one of them
has been delivered
We have also sent you an email with details,please check and reply to us
Again, I am extremely sorry for the frustration this has caused you
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/10/06) */
Dear ***,
First, I want to offer my sincerest apologies to you for the issue
After reviewing this issue,we have contacted you to personally apologize and offer special consideration for what was clearly an unacceptable level of
service,please check our email and reply to us
You are a valued customer and we are committed to providing you with the best service possible
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/10/15) */
Dear ***,
Thank you so much for your feedback
First,we would like to offer our sincerest apologies to you for the issue
Your order was shipped out on XXXX-and the shipping time is around one month,however,please
understand this is just an estimateThe exact shipping time is beyond our control and it depends on the courier company
For more details,we have sent you an email,please check it and reply to us
Your patronage is important to us and we hope that you'll continue to give us opportunities to serve you
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear *** ,
Thank you so much for your review
We regret any inconvenience or frustration that your experience has caused you
Regarding this problem,we have already sent you an email and offer you the solutions,please check it and
reply to us
Again, I am sorry for the frustration this has caused you and hope that this will set things right
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes they sent me an email offering me $and then notified PayPal that the settlement was for $and that I needed to dismiss my claimI followed up with an email to them reiterating their offer of $but have heard nothing yet

Initial Business Response /* (1000, 5, 2015/09/01) */
Dear *** ,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
We have reached out to you to personally apologize for what happened and offer the solutions in the email,please
check it and reply to us
Thank you for bringing these matters to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will pay for shipment return; however I will expect a full refund of $back to my form of paymentI have attached photos

Initial Business Response /* (1000, 5, 2016/03/02) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/08/16) */
Dear ***,
Let me start by apologizing personally for your experienceWe really want to work with you to make this right
The rest items were shipped out on XXXX-and the shipping time is around month.However, please understand
this is an estimateThe shipping speed is outside our control and is dependent on the courier company
We have also sent you an email for details,please check and reply to us
Once again,we regret any inconvenience or frustration that your experience has caused you
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/07/24) */
Dear *** ,
Thank you for taking your time to write your review
We are glad to inform you that your order was shipped out on XXXX-and the tracking number is LNXXXXXXXXXCN,the shipping time will be around one month.However,
please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company
You can track the package on USPS.com
For more details,we have contacted you personally by emails,please check and reply to us
Thank you again for bringing these matters to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response until I receive the merchandise or refundIt is coming from China and is suppose to be in Flushing New YorkI won't believe it until I see itIf I had known it was made in China I would not have ordered from Sammydress or anyone else that deals with China's sweat factories
Thank you,
*** ***

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear *** ,
Thank you so much for letting us know your concern
Regarding your order problem,we have sent you an email,please check it and reply to us
Thank you again for bringing these matters to our attention
Best
Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They keep repeating yourself they respond by telling me they received my money but I have not received my product you to check my order I have done that so what time and I'm still not satisfied

Dear ***,
Thank you for notifying us of your complaint
We will check the issue for you
We have taken care of your complaint and offered a resolution via the ticket center
Thank you for your support and patience
***dress Customer Service
http://www.***dress.com/

Initial Business Response /* (1000, 5, 2015/07/15) */
Dear *** ,
Thank you for taking your time to write your review
We regret any inconvenience or trouble that caused by us
Our products are made in China and the measurement is different,maybe the sizes you chose were not fitfor your
reference, please note that inch= 2.54cm so you can convert the size accurately
We have replied to your email and offer you the solutions,please check and reply back to us
We value your patronage and wish to continue serving you in the best way possible
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/03/16) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/