SammyDress

Initial Business Response /* (1000, 5, 2015/10/13) */
Dear ***,
Thank you so much for your recent review
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
Currently we only have one phone line and we have many customers to deal
with,the line may be always busy
After reviewing your case,we would like to compensate you and we have already contacted you personally,please check our email for details
Thank you for bringing these matters to our attention
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/10/27) */
Dear ***,
I want to extend my sincere apologies for the problems you have experienced
Our team has reviewed your complaint and contacted you via ticketWe are waiting for your reply
Once again we apologize for any inconvenience we
may have causedThank you very much for your understanding
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/03/11) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 7, 2016/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/02) */
Dear Valued Customer,
Thank you for your recent message
We will solve the issue for youWe can't check your order number with your name and email address
Would you please send us your order number and detailed information on your order so
that we can check it for you?
Awaiting for your early reply
Sammydress Customer service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I forwarded my confirmation of payment and item # the email address they gave me is not a real email address the email I sent was denied I would like my money back ASAP do they have a real person with a real phone # to call and speak with ?
Final Business Response /* (4000, 10, 2016/03/11) */
Dear Customer,
First, I want to offer my sincerest apologies to you for the issue
We really want to resolve the issue for you
Would you please send us your order number or ticket number and detailed information on your order so that we can check it for you?
Sammydress Customer Service
http://www.sammydress.com/

Final Consumer Response /* (2000, 9, 2016/03/15) */
The company has contacted me, finallyThe have shipped my order to me alsoi have received the order
thank you for your help

Initial Business Response /* (1000, 5, 2015/09/15) */
Dear ***,
Thank you very much for your recent review
First, I want to offer my sincerest apologies to you for the issue
Your order was shipped out on XXXX-XX-XX,for more details,please check our email and reply to us
Again, we
apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sammy dress Customer Service,
Thank you for the offer, however, I will only accept the $USD, if I am sure that I will receive the orderThe problem is that you need to let me know, where is my orderUntil, you tell me (logistically) where is my order, it is hard for me to continue with an empty promise of $while I am not sure if I will receive the order or notFor that reason, I decline your offer, until you prove without any reasonable doubt that the order will be deliveredIn other words if I accept $15.55, and it happens that the order is not delivered I will lose my money plus the time which I have already lost dealing with this matter
***

Initial Business Response /* (1000, 5, 2015/08/06) */
Dear ***,
Thank you so much for letting us know your concern
We're not scam
We have tracked the package for you and it was delivered on August 1,you can track the package on USPS.com
We also sent you an email with the delivery
information,please check it
We regret any inconvenience or frustration that your experience has caused you
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/03/07) */
Dear ***,
Thank you for taking your time to write your review
Your case has been taken cared of by our support team
Please kindly reply to us
Thank you very much for your understanding
Sammydress Customer
Service
http://www.sammydress.com/

Dear ***, We are sorry you feel this way We checked the issue, and found that we have cancel the order and refund as you requested, please check the refund in time. We checked you have opened several tickets here, they are still here, you can log into your account to check “My
Tickets”. We have checked your case and have sent you a message via our ticket systemPlease kindly reply to us and we will offer you a solution that will meet your satisfaction We look forward to hearing your reply. Sammydress Customer Service Center

Initial Business Response /* (1000, 5, 2015/07/28) */
Dear *** ,
Thank you so much for your recent review
For this issue,we would like to offer you compensation in priority and we have sent you an email,please check and confirm it for us
Thank you again for bringing these matters to
our attention
We value your patronage and wish to continue serving you in the best way possible
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they sent email that they would give me back my money for products and NOT the shipping, I have asked for all to be refunded
Final Consumer Response /* (3000, 16, 2015/08/04) */
The have not refunded my money and now has deleted all correspondence they sent me and all history from their site, they think they can say they will give my money back and then not do so and delete everything, please help!

Initial Business Response /* (1000, 5, 2015/09/15) */
Dear ***,
Thank you so much for letting us know this issue
First, we would like to offer our sincerest apologies to you for the issue
Your order was shipped out on XXXX-and the general shipping time is one month,but it is
only estimated and for reference only,the exact delivery time is not controlled by us
For more details,we have already contacted you by email,please check it
Thank you again for bringing these matters to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a refundSince it is months later I no longer need the merchandiseThe company did finally reply to my email complaintThey stated they would issue a refund to me in 5-daysI will not close the complaint until I see a refund to my PayPal account
Final Consumer Response /* (2000, 9, 2015/09/25) */
Thank you for your helpSammy dress refunded me the full price to my PayPal account earlier this week

Dear ***,We are extremely for any inconvenience caused you.We can assure you that we are a honest company that has been for many yearsPlease feel free to check our online certificates on our main pageHere is the link you can check
http://www.sammydress.com/m-article-id-11.htm
We have taken care of your complaint and offered a resolution via the ticket center
Thank you for your collaboration.Best Regards***Sammydress Customer servicehttp://www.sammydress.com/

Dear ***, We are sorry to learn that you are worried about your order's whereabouts Please note that with our registered and expedited delivery we offer all customers a tracking numberYou can use this to track where your package is and see an estimated delivery time To track a
parcel please visit here: https://www.ups.com/ We have sent you your tracking number via a ticketPlease login to your account to check If you have any further questions, please contact us and we are more than happy to help.Sammydress Customer Service Center

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear ***,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
Your order was separated into packages,they were shipped out XXXX-and XXXX-XX-XX,the shipping time is
around one month.However, please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company
Thank you so much for your valuable feedback
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy to send back the shipment if it ever arrives at my homeI would like a refund if I can not have my orderThe first package was shipped on 9/according to an email I gotThe second on 9/after I got an email stating that the item was not available and would not be sentI placed the order in Aug and I NO longer have any confidence that I will be satisfiedI am happy to return anything if it comes here but again the company can not even track to see if it will in fact be deliveredI ordered dresses that will no longer be able to be worn with a two month waitA refund seems most appropriate

Initial Business Response /* (1000, 5, 2015/09/22) */
Dear ***,
We regret any inconvenience or frustration that your experience has caused you
We refunded on XXXX-and the refund will reflect in your account in around one week,please check your account later
For the details,please
check our email
You are a valued customer and we are committed to providing you with the best service possible
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */
Hi Laura,
Thank you for your replyI received a response from the company and they have resoled the issue and refunded my moneyI am wondering how I can close this case now that it's been resolved
Thanks so much!

Initial Business Response /* (1000, 6, 2016/01/04) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 8, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
SammyDress.com sent us an e-mail asking us to do all kinds of things proving the merchandise does not fitThey said "If we made a mistake, we will refund you or resend you."
We don't want any of the productsWe want to return all of the merchandise for a full refund
Final Consumer Response /* (4200, 13, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
SammyDress.com is asking us to take pictures of all of the merchandise in it's original packaging with tape measures next to everything in certain lighting to see if they sent the wrong sizeIf they feel it is their mistake, then they will consider a refundThe clothes do not fit! Some of the items aren't in the original packaging because they were Christmas gifts
We just want a full refund and to return the clothesThat is it!
Final Business Response /* (4000, 11, 2016/01/06) */
Dear Valued Customer,
Thank you for your recent message
Here is our warranty terms and policy about size warrantylink:http://www.sammydress.com/m-article-id-16.htm
We have sent you the ticket, have you checked it?
The ticket number is : ATXXXXXXXXXXX
Awaiting for your early reply
Sammydress Customer service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/07/22) */
Dear ***,
Thank you for taking your time to write your review
We regret any inconvenience or trouble that we cause on this issue
Our products are made in China and the measurement is different,maybe the sizes you chose were not fit
for your reference, please note that inch= 2.54cm so you can convert the size accurately
We have sent you an email with the solutions,please check it and reply to us
Thank you again for bringing these matters to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spent $which included shipping.The address was A New York address, not Chinathey want me to pay for shipping and give me $back.They can send me a return shipping label for which they will pay shipping and then I will except the Refundthe difference between what I spent and what they are offering is differenceI have shipped things to family members which were bigger and heavier and it didn't cost $Thank You ***

Initial Business Response /* (1000, 5, 2016/01/06) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2015/06/23) */
Dear ***,
Thank you so much for your important feedbackWe are always very grateful to hear from our customers
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
The products
are made in China so the measurement is different,for your reference, please note that inch= 54cm so you can convert the size accurately
We have sent an e-mail to you already,please check it and reply,hope we can solve this issue soon
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 11, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sammy dress sent e-mails stating they don't accept returns on bathing suits (I wasn't even able to try them on they were so small) and they sent a size chart explaining these were 'asian' sizes which was not made clear anywhere in the ordering processPhotos of non-asian sized models in these suits is just advertisingThey have refused to refund my purchase amount to Paypal but continue to ACT like they want to resolve this matterBAD BAD Business Practices
Final Consumer Response /* (4200, 15, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sammy Dress offered me a partial refund yesterday
They think that I should pay for their shipping costs
Shipping me a product that they must know will not fit because their sizes are 'Asian' sizes, again without making customers aware of this in their ordering process, is A BAD BUSINESS PRACTICE!
And they said that I didn't have to return the itemsWhy? Because they are so shoddily made that they must be worth less than the cost of shipping!
There are hundreds of online complaints about this!
I will accept a full refund, nothing less
Thanks for your assistance,
*** ***
Final Business Response /* (4000, 13, 2015/06/25) */
Dear ***,
Thank you for your valuable feedback
We would like to apologize for any inconvenience that we cause
We have sent an e-mail to you already and offered the solutions in it,please check and reply back to us
Thank you so much again for bringing the issue to our attention
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/07/21) */
Dear ***,
Thank you for taking your time to write your review
We regret any inconvenience or trouble that we cause on this issue
We have informed our related colleague to look into this issue for you,we have also replied to your
emnail,please check and reply back to us
Thank you again for bringing these matters to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want my refund back