SammyDress

Initial Business Response /* (1000, 5, 2015/08/31) */
Dear *** ,
We would like to extend our apologies for the issues you have experienced
For this problem,we would like to offer you compensation,please check our email for details
Thank you again for bringing these matters to our
attention
We have also contacted you to personally apologize and offer special consideration for what was clearly an unacceptable level of serviceWe can and will do better in the future
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/06/22) */
Dear *** ,
Thank you for your important feedback and for letting us about your experience with us
We regret any inconvenience or frustration that your experience has caused you
We have replied to your ticket and offer the solutions
in it,please check it and reply back to us
Thank you so much again for bringing the issue to our attentionWe welcome all feedback as it enables us to continually improve to provide even better service to all our customers
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am no where near satisfiedI was offered a $credit when I was charged $I have poor quality items that I am willing to send backIncluded in the $is almost $for expedited shipping and insuranceWhat was the insurance for? How am I not being refunded expedited shopping when u didn't even ship the entire order because items are out of stock? I want more than a $refundYou should not be able to scam me out of $with *** I can't even use
Final Business Response /* (4000, 9, 2015/06/25) */
Dear *** ,
Thank you for your valuable feedback
We want to start by apologizing unreservedly to you for what has happened
We have replied to your ticket again,please check it and reply back to us
Thank you so much again for bringing the issue to our attention
Best Regards
Customer Service
Final Consumer Response /* (3000, 16, 2015/07/22) */
I have made numerous attempts to contact customer service regarding te credit that I was told that I would receive, but have not received yetAny other time customer service would contact me back within 1-daysAfter numerous attempts inquiring about the credit that I was told I would receive, the company will not contact me backThis is very unprofessional and shady business practices

Initial Business Response /* (1000, 5, 2015/08/05) */
Dear *** ,
Thank you for taking your time to write your review
After we receive your order,normally it will take us business days to prepare the shipment,however,if the items in your order are hot sales products and having stock
shortage,the processing time may take up to business days or more
We have already contacted you personally by email and offer you the order status,please check it and reply back to us
We regret any inconvenience or frustration that your experience has caused you
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I placed my order 08/03/and two of the items are available but still have not shipped out! Today is 08/12/15! They even tried to bribe me by replying,
"Would you please kindly contact Revdex.com and close the case?
For the delay,we would like to offer you points as compensation,could you accept this?"
Why would I want to continue any further business w this company??? NO, I would not be bought by their bribe! I am speechless at this reply by them for me to close my Revdex.com caseI just wanted to notify you (the Revdex.com) of their attempt to bribe me in order to close this caseRidiculous

Initial Business Response /* (1000, 5, 2015/07/01) */
Dear *** ,
Thank you for your valuable feedback
We regret any inconvenience or frustration that your experience has caused you
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the
product's quality prior to shipmentThe processing time varies depending on the specific product with the average processing time approximately business days; however, it can also be affected by the item's stock statusIf your order includes popular items experiencing stock availability issues, the order can take between 7-business days to process
Recently it is our busy season,we may not be able to solve your problem in time
We have contacted you by email with more information,please check it and reply back to us
Thank you again for bringing these matters to our attention
Best Regards
Customer Service

Initial Business Response /* (1000, 8, 2015/11/17) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you abetter solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 10, 2015/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a lot of back and forth through PayPal, the company finally refunded my moneyIt wasn't easy thoughThey kept asking me to drop my PayPal complaint so that they could "unfreeze" their account and refund my moneyI didn't want to do that because I feared that once I dropped my complaint, I wouldn't have a leg to stand on
Turns out that was true, as I verified with PayPalSo it seemed more like a trick to get me to drop my complaint than an honest effort to give me a refund
At any rate, the refund came through and I'll never order from them again

Initial Business Response /* (1000, 6, 2015/09/07) */
Dear ***,
Thank you so much for your recent review
We would like to extend our sincere apologies for the issues you have experienced
Your order was separated into packages,the online tracking information shows that it was
delivered,have you received it?
Please reply to our email so that we can offer you the resolutions on the item you haven't received
You are a valued customer, and we are committed to providing you with the best service possible
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/07/28) */
Dear ***,
Thank you for taking your time to write your review
Recently it is our busy season and there are lots of customers visiting our website,there may be slight delay for us to deal with your problem for you
Your order was
already shipped out on XXXX-XX-XX,the tracking number is LNXXXXXXXXXCN,the shipping time will be around one month
As for the shipping address,we have also attached it in the email,please check and confirm it for us
Thank you again for bringing these matters to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
WHY DOES IT TAKE A MONTH TO GET IT HERE? I UNDERSTAND THEY ARE BUSY, BUT I AM BUSY TOO AND IT WAS VERY FRUSTRATING TO WAIT AN HOUR AN MINUTES, JUST TO GET A RESPONSE THAT THERE NO WAS NOBODY AVAILABLE, CRAZYTHANK YOU Revdex.com FOR GETTING INVOLVED SO I WOULD GET A RESPONSEI WIL KEEP YOU INFORMEDTHANK YOU
*** ***

Initial Business Response /* (1000, 5, 2016/01/19) */
Dear Valued Customer,
Thank you for your recent message
We will solve the issue for youWe can't check your order number with your name and email address
Would you please send us your order number and detailed information on your order so
that we can check it for you?
Awaiting for your early reply
Sammydress Customer service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 7, 2016/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The respond is satisfactory to me because I really need my money back because I did not received those items paid for.I will still like to do business with them some other times..Thanks for your understanding

Initial Business Response /* (1000, 5, 2015/10/12) */
Dear ***,
Thank you very much for your recent review
Currently we have only one phone line and we have many customers to deal with,the line may be always busy
After tracking the package for you,the information shows that the
package was delivered on XXXX-XX-XX,we have already sent you an email and offer you the detailed package information,please check it and confirm it for us
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right
Best Regards
Customer Service

Dear ***,Thank you for your review. For the shipping option that you have chosen, unfortunately there is no international tracking number availableHowever, we shipped your order out on January, and this delivery service usually takes between 7-business daysWe kindly ask that you
wait a little longer to receive your order. If you believe that your order should have already arrived, please first check that it is not being held at your local post office. After this, please contact us via our Support Center and we will see what can be done to assist you. Sammydress Customer Service Center

Initial Business Response /* (1000, 5, 2015/12/03) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/10/16) */
Dear ***,
Thank you for your recent review
We regret any inconvenience or frustration that your experience has caused you
We have offered the detailed measurement chart for each item online,maybe you chose your regular size and the
ones you chose were not fitfor your reference, please note that inch= 2.54cm so you can convert the size accurately
We have also contacted you personally with solutions,please check and reply to the email
Your patronage is important to us and we hope that you'll continue to give us opportunities to serve you
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a total run around tactic used to deny me a return and refund!!!

Initial Business Response /* (1000, 5, 2015/10/04) */
Dear ***,
Thank you so much for your recent review
We have offered the detailed measurement chart for each item online,maybe you chose your regular size and the ones you chose were not fit,for your reference, please note that
inch=2.54cm so you can convert the size accurately
For this issue,we also contacted you personally and offer you the solutions,please check our email and reply to us
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 8, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have emailed them three times with no response, I offered to settle for $45.00, They will not answer me

Initial Business Response /* (1000, 5, 2016/02/29) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2016/04/25) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 12, 2016/08/04) */
I finally received my refundI now consider this resolvedThank you, *** ***

Initial Business Response /* (1000, 5, 2015/09/29) */
Dear ***,
Thank you very much for your review
We have contacted you to personally apologize and offer special consideration for what was clearly an unacceptable level of serviceWe can and will do better in the future
Thank you
again for bringing these matters to our attention
Best Regards
Customer Service

I am rejecting this response because: I have left several messages on the phone number they provided, nobody has ever called me back. The 'live-chat' is for 'presale' inquiries only.When I get to the customer service section for 'after sale' inquiries, the site requires I input an order number. In my case, I never received an e-mail confirmation and therefore do not have an order number. My credit card has been charged. I tried to lat SammyDress and the system did not recognize my e-mail address as having an account. I created a new account todayusing the same e-mail address. It says I have no pending orders. I would like them to contact me and give me a refund

Initial Business Response /* (1000, 16, 2016/07/25) */
Dear ***,
Thank you for your early reply
We checked that the case is closed.You can not reply here/
To reach our customer support to resolve the issue, please click this link if you'd like to talk about the specifics of your situation
with the Title "Issue from Revdex.com":http://www.sammydress.com/m-article-id-
Awaiting for your reply
Sammydress Customer Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 19, 2016/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because it seems to be nothing more than what I have received from them beforeThey are wanting me to take all kinds of actions and jump through their hoops when I am simply seeking a refund
I do not wish to pursue this any furtherThank you for the work on my behalf
Sincerely,
*** ***
Final Business Response /* (4000, 21, 2016/07/26) */
Dear ***,
We regret any frustration that it caused you
We will solve the issue for you
would you please send us your order number or your ticket number so that we can check it for you?
Thank you very much for your cooperation
Kind regards
Wera
Sammydress Customer Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/

Initial Business Response /* (1000, 8, 2015/06/22) */
Dear ***,
Thank you so much for your important feedback
We regret any inconvenience or frustration that your experience has caused you
We have sent an e-mail to you with the solutions,please check it and reply to us,hope we can solve
this issue soon together
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
Best Regards
Customer Service