SammyDress

Initial Business Response /* (1000, 5, 2016/02/05) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/11/14) */
Dear Customer,
Thank you for your early reply
We have sent you an email
The ticket number is
TXXXXXXXXXXX
Please kindly reply us, we will send you abetter solution once we get the reply from you
Awaiting for your reply
Sammydress
Customer Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this reply because I have submitted multiple tickets that have been a series of bad English and promises that have yet to be metI came to Revdex.com because I am completely dissatisfied with how Sammydress deals with their claims
Final Business Response /* (4000, 9, 2015/11/17) */
Dear Customer,
Thank you for your early reply
We have sent you an email again
The ticket number is
ATXXXXXXXXXXX
Please kindly reply us, we will send you abetter solution once we get the reply from you
Awaiting for your reply
Sammydress Customer Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear*** ,
First, we would like to offer our sincerest apologies to you for the matter
Your order was shipped out on XXXX-and the shipping time is around one month.However, please understand this is an estimateThe shipping speed
is outside our control and is dependent on the courier company
For more details,we have sent you an email,please check it
We are extremely sorry for the frustration this has caused you and hope that this will set things right
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Would rather have my money backIf I was told at the beginning that it would take this long I would not have made the order

Initial Business Response /* (1000, 5, 2015/10/27) */
Dear ***,
We would like to apologize for the frustration this has caused you
I have followed up your case and our team has solved it for you in the ticketCould you please check and answer to us ?
Again, we apologize for your
shopping experience which was clearly not up not up to your expectations
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/12/10) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't even see anything from that company sammydress.they know they are lying I never received the order I got order and a few days later they sent the items that was not inclosed in the order.I ordered two orders received oneif they will follow their own records it shoul show if I got the big order.according to all the bad reviews they received from other buyers this must be a common way they do business.I want them to send me proof the order was left them with a tracking number that shows where it was checked other post office places it came through.until it reaches my address.they can not because I never got it

Initial Business Response /* (1000, 5, 2016/02/04) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent me an email telling me to send pictures which I have already sentI have a picture of the color chart which shows the color I wanted and I have pictures of the wig they sent to meI cannot communicate with them because they do not answer the phone and they do not return my callI really appreciate your help regarding this matterI also ordered another wig on January 18, and I have not received that one and they do not indicate what the problem isVery bad company you cannot talk to them and they do not communicate with me at allI would like to send the pictures to you
Final Consumer Response /* (2000, 11, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their resolution, however, I ordered another item from them on January 18, and paid them for itI still have not received itTheir service is terrible and they never let me know the status of my ordersIt's too bad that unless I contact you, the Revdex.com, that I cannot get any resultsThank you for your assistance because I would never have gotten my money back for this purchase without your help!!!
Final Business Response /* (4000, 9, 2016/02/18) */
Dear Customer,
Thank you for your early reply
We have sent you the ticket, have you checked it?
The ticket number is : ATXXXXXXXXXXX
Please kindly reply us in time
Awaiting for your early reply
Sammydress Customer service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/12/04) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 12, 2015/12/17) */
I don't understand why this complaint was closedThey have not done anything to rectify the situation
Final Consumer Response /* (2000, 20, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I finally received the merchandise I ordered months agoWhile I guess I have to say it is resolved, how they handled the problem and the lack of follow up leaves a lot to be desiredNeedless to say, I will not be doing business with this company againI purposely purchased a small item to test the waters
Thanks a lot for your helpHad I not filed a complaint, and you not helped, I'm sure based on other consumer's comments, I would still be contacting them without resolution
Final Business Response /* (4000, 18, 2016/01/04) */
Dear Customer,
Thank you for your early reply
We will try our best to make you satisfied with the solution
Thank you for your check in the ticket
Thank you very much for your understanding
Sammydress Customer Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/12/24) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not an actual responseBut, we went back and forth on their website and after some pushing, they agreed to refund the two shirts and the portion of the shipping charged for them
I'm waiting to see the refund show up before making any further responses
Final Consumer Response /* (2000, 11, 2016/01/04) */
I received a refund that satisfies my complaintPlease consider this case closed
Final Business Response /* (4000, 10, 2016/01/04) */
Dear Customer,
Thank you for your early reply
We will try our best to make you satisfied with the solution
Thank you for your check in the ticket
Thank you very much for your understanding
Sammydress Customer Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/08/18) */
Dear *** ,
Thank you for taking your time to write your review
We shipped out one of the items to you on XXXX-and the shipping time will be around business days,but please note that,it is regular shipping and this is oversea
shipment,sometimes it may take a long time for delivery,we hope you can understand that we cannot control the exact delivery time
For the other item,we would like to offer you refund,please check our email and confirm it
Thank you again for bringing these matters to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/04/11) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/04/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email they sent is asking me to setup a pay pal acctI paid with my bank card and have spoken to my bank and have been told all they have to do is reverse the chargeThe keep saying I paid by pay pal and I don't have a pay pal account I was going to setup one but I got to thinking why should I have too the money was clearly drafted from my bank account and I don't need to do any unnecessary obsticles to make a convenience for them...I want my money!
Final Business Response /* (4000, 9, 2016/04/15) */
Dear Customer,
Thank you for your early reply
We have sent you the ticket, have you checked it?
The ticket number is : ATXXXXXXXXXXX
Please kindly reply us in time
Awaiting for your early reply
Sammydress Customer service
http://www.sammydress.com/
Final Consumer Response /* (4200, 11, 2016/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is what they sent and it has been more than business days and still have not received my refund!...see there response below:
Dear ***,
It is Wera from Sammydress Customer Service Support Center, as for any issues related to your order, we are more than willing and glad to help
Let me start by apologizing personally for your experienceWe really want to work with you to make this right
The delivery information
customers: *** ***, shipping address: N Hunters Glen Cir , city: Arlington, state: Texas, zip_code: XXXXX, country: US, phone: XXXXXXXXXX
Reference number: BJXXXXXXXXXXXXXX,shipping method: CNAMYW,shipping date: 2015-09-15:11:31,estimated time: 10-business days,
sku*quantity:XXXXXXXXX * ,YCXXXXXXX * ,
Reference number: BJXXXXXXXXXXXXXX,shipping method: CNAMYW,shipping date: 2015-09-17:24:03,estimated time: 10-business days,
sku*quantity:XXXXXXXXX *
Since you still haven't received your parcelsWe will claim it from the shipping company
As a proof of good willWe will offer you a solution to solve it
I have applied for refund you
Please kindly wait for 3-business days to reach your payment account
Would you mind telling us whether you are satisfied with the solution we have sent you?
Awaiting for your reply
Thanks so much for your kind support
If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you
Best Regards
***
Sammydress Customer service

Initial Business Response /* (1000, 5, 2015/07/21) */
Dear ***,
Thank you for taking your time to write your review
Your order was shipped out on XXXX-and the shipping time is around one month
According to the tracking website:
our item departed our USPS facility in
FLUSHING, NY XXXXX on July 20, at 5:amThe item is currently in transit to the destination
It has arrived at your country and you'll receive it soon
We have also sent you an email with more details,please check it
Thank you again for bringing these matters to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am going to wait and see it I receive the items I orderedIf do not received them I will put min another complaint and I will request a refund
Thank You,
*** ***

Initial Business Response /* (1000, 5, 2015/10/27) */
Dear ***,
Thank you your feedback
We very much regret issue and are fully committed to resolving it to your satisfaction
Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it
there and we are now awaiting for your reply
Thank you very much for your understanding
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company did finally respond after I complained here and on their Facebook page with the same generic responses and questions which I have answeredThere still has been no resolution and I have not been given a ticket for my case? (I don't even know what they are talking about)I still do not have the item I purchased or a refundSo they have not resolved anything it is just wordsWhen the action is completed I will then drop the complaints

Initial Business Response /* (1000, 5, 2015/09/29) */
Dear ***,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer
Regarding this issue,we have contacted you by email and offer you the solutions,please check it and
reply to us
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/07/01) */
Dear ***,
Thank you so much for your important feedback
We very much regret all the trouble that we cause
The products are made in China so the measurement is different,for your reference, please note that inch= 54cm so you can
convert the size accurately
We have sent an e-mail to you ,please check it and reply back to us,hope we can solve this issue soon
You are a valued customer, and we are committed to providing you with the best service possible
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The size large that I ordered is supposed to be XXX-XXX cm in the hipsthe product I received is cm! It is the size they advertise for the extra SmallThe bust measurement is supposed to be XXX-XXXcm, it measures 63cm unstretchedI have been trying to resolve this since FebThis is clearly the wrong size, I have sent in pictures next to rulers per their requestI should not be held responsible for receiving the wrong itemPlease refund my money and pay for return shippingI even tried to warn other unsuspecting consumers by writing a several reviews and none of them have been posted to their websiteSo they are editing their reviews to only show the favorable ones

Initial Business Response /* (1000, 8, 2015/06/22) */
Dear ***,
Thank you so much for your important feedbackWe are always very grateful to hear from our customers
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
We are located
in China and we have time difference,additionally,recently it is our busy season,it may cause delay for us to resolve your problem for you
Please don't worry,we are glad that your order was already shipped out on XXXX-XX-XX.All estimated delivery time are derived from real world data collected from past ordersThey are approximate times for reference only.However, please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company
We have also sent an e-mail to you ,please check it and reply back to us
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you
Best Regards
Customer Service

Initial Business Response /* (1000, 8, 2015/11/17) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you abetter solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 10, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Being refunded in full for the entire orderKeeping the items when they arrive

Initial Business Response /* (1000, 5, 2015/07/19) */
Dear ***,
Thank you so much for your important feedbackWe are always very grateful to hear from our customers
Recently it is our busy season and there are many customers visiting our websites,there may be a slight delay for us to
serve for you and the line was busy
We do inspect all items before we ship themUnfortunately, from time to time items get damaged or dirty during shipping
We have already contacted you personally,please check our email
Thank you again for bringing these matters to our attention
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/07/14) */
Dear ***,
Thank you for taking your time to write your review
We want to offer our sincerest apologies to you for the issue
Your order was separated into packages,they were shipped out on XXXX-and XXXX-XX-XX,generally the
shipping time will be around one month,however, please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company
We would like to offer you compensation firstly,please check our email and confirm it
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
Best Regards
Customer Service

Initial Business Response /* (1000, 8, 2015/11/17) */
Dear Customer,
Thank you for your early reply
You can contact us for the issue
, please browse this link: http://www.sammydress.com/m-article-id-12.htm
We have sent you an email
Please kindly reply us, we will send you abetter solution
once we get the reply from you
Awaiting for your reply
Sammydress Customer Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/11/22) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you abetter solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 7, 2015/11/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded the entire payment once the Revdex.com contacted them with my complaint