SammyDress

Initial Business Response /* (1000, 5, 2015/08/09) */
Dear ***,
Let us start by apologizing personally for your experienceWe really want to work with you to make this right
We have sent you an email and offer you the solutions in it,please check and reply to us
Thank you again for
bringing these matters to our attention
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/08/09) */
Dear *** ,
Thank you for taking your time to write your reviewWe really appreciate the feedback
First, we want to offer our sincerest apologies to you for the issue
We would like to resolve this matter for you and we have sent you
an email with solutions,please check it
Thank you again for bringing these matters to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been offered an apology thrice thus far from the companyI have also been promised a refund three separate occasionsNone of the offers =, including this one, has been specific on how a refund would appearJust as there was no tracking information given to me when the items were said to have been sent this promise of a refund comes with no details on how I should be looking for the refundWill I receive a check? Credit to my PayPal account? Store credit? I do not want to seem skeptical but I have lost the ability to trust this company at their word
Final Business Response /* (4000, 9, 2015/08/16) */
Dear *** ,
Thank you so much for your feedback
We already refunded on XXXX-XX-XX,the refund ID is ***,please check your account later
Thank you again for bringing these matters to our attention
Best Regards
Customer Service
Final Consumer Response /* (2000, 11, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I still will NEVER buy anything from this company again but they did the very least to resolve the situation so I must say I am satisfied

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear *** ,
Firstly,we need to clarify that:
Usually,to guarantee seller and buyer benefit,our financial department need to confirm the real some necessary identificationIf the payment information was not matched with the identification
or the Counterparty Status is unverified,this may lead to card fraud,if our customers are not willing to offer us the information,we will full refund to avoid more dispute due to the illegal using others card to pay to protect our real customer benefit
You can check our payment verification policy here:
http://www.sammydress.com/payment-verification.html
We have processed the refund for the unshipped items and you'll receive the refund in around one week
We also replied to your emails and offered you the information,please check them
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Until they put the money back on my card I will not accept what they are saying

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear ***,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
We have tracked the packages for you and they were delivered,have you received them?
Please reply to our email so
that we can further check the orders for you
Again,we are sorry for the frustration this has caused you
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/07/23) */
Dear ***,
Thank you for taking your time to write your review
We are located in China and we have time difference,recently it is our busy season,there are lots of customers visiting our website
Our products are made in China and
the measurement is different,maybe the sizes you chose were not fitfor your reference, please note that inch= 2.54cm so you can convert the size accurately
For the solutions,we have already sent you an email,please check and reply back to us
Thank you again for bringing these matters to our attention
Best Regards
Customer Service

Initial Business Response /* (1000, 9, 2015/11/17) */
Dear Customer,
Thank you for your recent message
We will solve the issue for youWe can't check your order number with your name and email address
Would you please send us your order number and detailed information on your order so that we
can check it for you?
Awaiting for your early reply
Sammydress Customer service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 11, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not interested done with the issue

Initial Business Response /* (1000, 5, 2015/10/14) */
Dear ***,
We regret any inconvenience or frustration that your experience has caused you
The processing time online is just the estimated time and the actual processing time depends on the supplier,sometimes it may be delayed by
them
Your order was shipped out on XXXX-XX-XX,for more details,please check our email
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They emailed and offered a refund of $onlyThis is not acceptableThey need to refund me all of what I paid for shippingI ordered maternity dresses and by the time I receive them I probably won't even be pregnant anymore! They need to refund me at LEAST $USD

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear ***,
Let us start by apologizing personally for your negative experience
We have taken care of your matter and we have contacted you by email
Could you please check it and answer to us ?
Thank you so much for your kind
support
Best regards,
Customer Service
Initial Consumer Rebuttal /* (3000, 9, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a clarification from the Customer Service department regarding processing and shipping time and have decided to wait for the productI have requested confirmation that the product I have ordered will be exactly the one I receive but have yet to obtain a response
Final Business Response /* (4000, 11, 2015/11/17) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you abetter solution once we get the reply from you
Awaiting for your reply
Sammydress Customer Service
http://www.sammydress.com/
Final Consumer Response /* (2000, 13, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Processing times should be new clearly stated in addition to shipping timesI will wait for the order to process

Initial Business Response /* (1000, 5, 2015/09/16) */
Dear ***,
I wish to start off by telling you that we are extremely sorry about the situationWe have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction
Your order was shipped out on
XXXX-and the shipping time is around one monthHowever, please understand this is an estimateThe exact shipping time is beyond our control and it depends on the courier company
We have sent you an email with more details,please check it and reply to us
Thank you again for bringing these matters to our attention
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/04/15) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/

Initial Business Response /* (1000, 6, 2015/06/17) */
Dear ***,
We want to start by thanking you for notifying us about the issue
We regret any inconvenience or frustration that your experience has caused you
We refunded 53.18usd on XXXX-XX-XX,it will take a few days to reflect in
your account,please check later
We have also contacted you by email with details,please check later and reply back to us
Thank you again for bringing these matters to our attention
Best Regards
Customer Service

I am rejecting this response because: The delivery time has nothing to do with my claimProviding information and promises has been the problemI was advised by your customer services that both items, wig and boots (original purchase) were going to be available on Novand therefore shipped as only the wig was available at that time, but I was never informed otherwiseI've gotten this far because of your lack of follow up with me as a customer and lack or responsibility to ensure my items were shipped when available or at least send the one you had available when it was available. Your website still shows the boots that I originally wanted as if they are available, but you denied that and I'm receiving the ones I chose in their place which are not at all what I really wanted, but I chose those just because I want to get over this situation.Francis Betancourth

Initial Business Response /* (1000, 5, 2015/08/09) */
Dear ***,
Thank you so much for letting us know your concern
Here is the link for our warranty and return policy,please check here:
http://www.sammydress.com/m-article-id-16.htm
Please note that,we have already marked on our
policy,for the size problem,customers need to provide clear photographs showing the size difference (please use a ruler or measuring tape next to the item), the order number and SKU (product) number
Also,swimwear is not accepted for returning
For the solutions,we have already contacted you by email,please check and reply back to us
Thank you again for bringing these matters to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/07/27) */
Dear ***,
Thank you for your recent review
We would like to offer you compensation for this issue and we have sent you an email,please check it and confirm it for us
You are a valued customer, and we are committed to providing you
with the best service possible
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2015/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have offered to pay me only a portion of my purchase price after deducting for shipping/handling feesI want the total purchase price! I already paid shipping/handling fees on top of the purchase priceI have responded to them asking for the total of $I have not heard back from them since

Initial Business Response /* (1000, 5, 2016/05/05) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email is very vague and Sammy Dress didn't provide me with any new information on how to return the merchandise to the company in order to get a full refund.Sammy Dress makes it very, very difficult for customers to return items to the company.they are not contented with the fact that their items are of poor quality and the sizing is not universalI was bombarded with questions as to why I don't want the itemsNO invoice or return address was provided within the email
P.SBelow is the email that I received from Sammy Dress
Dear ***,
How are you?
It is *** from Sammydress Customer Service Support Center, as for any issues related to your order, we are more than willing and glad to help
Thank you so much for shopping at Sammydress.comLet me start by apologizing personally for your experienceWe really want to work with you to make this right
Please kindly review our warranty terms and pictures instructions on the link:
http://www.sammydress.com/about/warranty-and-return.html
Please rest assured, we will do our best to help you
Here is our warranty terms and policy about size:
In order to solve this size issue please kindly answer the following questions point by point:
1-Could you please tell us what size you ordered?
2-Could you please confirm the size you have received?
3-Could you please confirm whether the fitting is too small or too big?
If we made a mistake, we will be happy to fix it for you
We apologize again for any inconvenience caused
Thank you for your collaboration
We look forward to hearing from you soon
Best Regards
***
Sammydress Customer Service
http://www.sammydress.com/
*** *** At :05/05/03:43:UTC
The sizes are extremely too smallI ordered xl, m, and sHowever not one of the five items that I purchased fit properlyI received the correct sizes that I orderedThe issues is the clothing doesn't fit properly at allI would like to return the itemsThe are useless to me
***

Initial Business Response /* (1000, 5, 2015/09/29) */
Dear *** ,
Thank you very much for your review and for letting us know your concern
We have contacted you personally and offer you the compensation in our email,please check it and reply to us
Best Regards
Customer Service

Initial Business Response /* (1000, 9, 2015/11/17) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you abetter solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 11, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
first because they said that my refund will be put into an account for me for their merchandiseI want a refund to me not for some of their inferior clothing of which I do not wantin other words they will not give me my money back
Final Consumer Response /* (4200, 15, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not know what these buffoons mean sent me a ticketI want a refund in American moneyI do not want for them to put my money in an account that they makeI cannot even communicate with anyoneI just get these texts from you guysthis company has no forum in how to contact them in a fashionI only want my money refunded and nothing more from this itic company
Final Business Response /* (4000, 17, 2015/11/28) */
Dear Customer,
First, I want to offer my sincerest apologies to you for the issue
We have sent you an emailWe will send you right resolution
Please kindly reply us in this ticket=
ATXXXXXXXXXXX
.Awaiting for your reply
Sammydress Customer Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2016/03/07) */
Dear ***,
Thank you for taking your time to write your reviewI have followed up your case and our team has solved it for you in the ticket
Once again we apologize for any inconveniemce we may have causedThank you very much for your
understanding
Sammydress Customer Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 11, 2016/03/21) */
Sammy Dress complaint ID#XXXXXXXX
I am replying to you the latest from Sammy dress, They are not affiliated with Paula Young wigs , I talked with the company and they expressed their concern because Sammy Dress is selling much less and they are not happy
I am sorry for not getting back to you, but the response I get from Sammy Young support is not very helpfulI can see why it takes so long the are being shipped from Singapore, chinaThe are very good wigsI want the other I checked the tracking they gave
me SGLBZXXXXXXXXXX by Surface mail update 03/05/then another tracking message BJXXXXXXXXXXXXXX By China Post Office 03/08/and this said sorry your shipping information has not updated yet
I have of them sku XXXXXXXXX and sku XXXXXXXXX good wigs!
that are due sku XXXXXXXXX and sku XXXXXXXXX
I am so glad there are people out there to help people like meYes I certainly will double check my companys out in the future!
I hope I am not to late getting back with you because I am not getting anywhere with Sammy Dress,,, but there may be a possibility every thing is ok NOT
Sincerely *** ***
Final Business Response /* (4000, 13, 2016/03/23) */
Dear Customer,
Thank you for your early reply
We have sent you the ticket, have you checked it?
The ticket number is : ATXXXXXXXXXXX
Please kindly reply us in time
Awaiting for your early reply
Sammydress Customer service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2016/04/20) */
Dear Valued Customer,
Thank you for your recent message
We will solve the issue for youWe can't check your order number with your name and email address
Would you please send us your order number and detailed information on your order so
that we can check it for you?
Awaiting for your early reply
Sammydress Customer service
http://www.sammydress.com/
Final Business Response /* (1000, 7, 2016/04/20) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer Service
http://www.sammydress.com/

Dear ***,Thank you for your commentWe have various different shipping methods that the customer can choose before the checkoutThese vary in delivery time and we ask that customers wait patiently for their goods to arriveFor more details aboutshipping, please see here:
***.We have reviewed your complaint and sent you a solution via our Support CenterPlease reply to us thereWe hope to hear from you soon,Sammydress Customer Servicehttp://www.sammydress.com/