SammyDress

Initial Business Response /* (1000, 5, 2016/02/29) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email from this company on 2/29/2016 at 0517am. The offered a refund of $25.00 as a peace offering. I paid $56 for the items shipped to me I paid $11.00 for shipping and handling. That amount of a refund is unacceptable. To add more of an insult they said I keep the items. The items are irregular, not the same as what I saw on-line etc. Why is this company trying make light of my frustration with the goods that were shipped to me. I am really annoyed that this company is attempting to put a bandage on a wound that is still open and gushing with blood. This is totally unacceptable. Please assist me further with a better resolution with this company. Thank you in advance for your.
[redacted]
Final Consumer Response /* (2000, 12, 2016/03/02) */
Good afternoon, thank you so much for your prompt actions in this matter. I would like to provide you with an update with this matter. Sammy dress contacted me originally and offered me a $25.00 refund to resolve the matter. I flat out refused that offer. I sent them another message stating that I am due a full refund for the items purchased on their website. After I declined the offer they came back with the full amount. Oh which I accepted. Thank you so much for your assistance in issue with a merchant that I do believe are doing shady business practices'. I want to take the opportunity to say this would not have been possible without your assistance. Have a great day on Purpose!
Final Business Response /* (4000, 9, 2016/03/02) */
Dear Customer,
Thank you for your early reply.
We have sent you the ticket, have you checked it?
The ticket number is : ATXXXXXXXXXXX
Please kindly reply us in time.
Awaiting for your early reply.
Sammydress Customer service
http://www.sammydress.com/

Initial Business Response /* (1000, 8, 2015/06/22) */
Dear [redacted] ,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We have already refunded you,the refund ID is 6KLXXXXXRXXXXXXXX.
We have also sent an e-mail to you with more...

details,please check it and reply back to us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/07/15) */
Dear [redacted],
Thank you for your recent review,we would like to apologize for any inconvenience that we cause on this issue.
We have contacted you by email and offer you an exchange,please check and confirm it.
Thank you again for...

bringing these matters to our attention.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accepted Sammydress.com response. Sammydress.com advised that the company would resend out a new dress as first ordered for free.
Thank you for all of your help.

Initial Business Response /* (1000, 5, 2015/12/08) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/07/19) */
Dear [redacted],
Thank you for taking your time to write your review.
We regret any inconvenience that we cause.
We would like to offer compensation for you in priority and we have sent you an email,please check and confirm it for...

us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/09/22) */
Dear [redacted],
First, I want to offer my sincerest apologies to you for the issue.
For this issue,we have already contacted you by email and offer the solution,please check it.
You are a valued customer and we are committed to providing...

you with the best service possible.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (4200, 12, 2015/10/07) */
This complaint has not been resolved. I have not received my package nor have I received a refund. I have waited over 2 months on an item that was supposed to be delivered in less than one and now I cannot even get into contact with them. I will be submitting another complaint through Revdex.com

Initial Business Response /* (1000, 8, 2015/08/18) */
Dear [redacted] ,
Thank you so much for your review.
Our products are made in China and the measurement is different,we have provided the measurement chart for all the items onlinefor your reference, please note that 1 inch= 2.54cm so you can...

convert the size accurately.
We have sent you an email with solutions,please check it and reply to us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Their SECOND response which came about three weeks after my complaint, was acceptable as they agreed to refund my payment. I was NOT pleased that they ignored me until they were contacted by the Revdex.com NOR that they took 10 days to apply the refund promised. In the end I accepted their refund and ended UP pleased but it took the Revdex.com muscle to get any action.

Initial Business Response /* (1000, 5, 2015/07/15) */
Dear [redacted],
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to offer my sincerest apologies to you for the issue.
Here is the link for our warranty and return policy,please check...

on:
http://www.sammydress.com/m-article-id-16.htm
We do in fact inspect all items before we ship them. Unfortunately,the sizes are measured by manual and sometimes there [redacted] be deviation.
We have already contacted you personally and offer you the solutions,please check it.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/09/29) */
Dear [redacted],
Thank you so much for your review.
First, I want to offer my sincerest apologies to you for the issue.
Your order was separated into 3 packages,they were shipped out on XXXX-XX-XX,XXXX-XX-XX and XXXX-XX-XX,the shipping time...

is around one month,however, please understand this is an estimate. The shipping speed is beyond our control and it depends on the courier company.
We have also contacted you to personally apologize and offer you the details,please check our email.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/07/13) */
Dear [redacted],
Thank you for taking your time to write your review. We really appreciate the feedback.
We regret any inconvenience or trouble that we cause on this issue.
Our products are made in China and the measurement is different,maybe...

the sizes you chose were not fitfor your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We do in fact inspect all items before we ship them. Unfortunately, somtimes items may get damaged or dirty during shipping.
At this time we only have 2 phone lines and they might get busy very quick.
If you have any question,you can contact us by email and we have already offered the solutions in th email,please check it.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/06/18) */
Dear [redacted] ,
Thank you for your important feedback and for letting us about your experience with us.
We would like to apologize for all the inconvenience that may cause.
After the receiving of your order, we conduct Quality Control...

checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 7-15 business days to process.
We have sent you an email with details,please check it and reply back to us.
Thank you so much again for bringing the issue to our attention.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11793911, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 8, 2015/11/17) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you abetter solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 10, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said they sent me a reply through Sammy Dress.com and its in my account section I went on to Sammy Dress and into my account section and can not find their response. Why can't they sent the response to my e-mail address as they do have it. All I want is an address so I can send back the shirts that don't fit and get my refund....
Thank you
[redacted]
Final Consumer Response /* (4200, 14, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)

Still no address for me to send back top's, and no way for me to find their responses in my account like they say, and were is this ticket their talking about. Like I said they have my e-mail why can't they send info there......
Final Business Response /* (4000, 16, 2015/11/28) */
Dear Customer,
Thank you for your early reply.
We have sent you an emaiL again, please kindly chekc in your spam.
The ticket number is ATXXXXXXXXXXX.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer Service
http://www.sammydress.com/

Initial Business Response /* (1000, 8, 2015/06/30) */
Dear [redacted],
Thank you so much for your important feedback.
We very much regret for the inconvenience that we cause.
Your order was shipped out on XXXX-XX-XX,the tracking number is XXXXXXXXXXXXXXXXXXXXXX,I've tracked the package for you...

and notice that,it was delivered on Jun 20.
The package can be tracked on:
http://webtrack.dhlglobalmail.com/?trackingnumber=XXXXXXXXXXXXXXXXXXXXXX&loc...⇄ /> We have contacted you by email with the information,please check and reply back to us.
We have sent an e-mail to you already,please check it and reply,hope we can solve this issue soon.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service

I am rejecting this response because:I too have received a similar response. Sammy Dress has encouraged me to close the ticket with you the Revdex.com. I have advised them every step of the way. I mailed he items ordered back to them, sent them proof, tracked the package that it was received by third party. I still do not have my refund. Once I have that and not a moment sooner will I close the ticket, I have advised Sammy Dress in those exact words. I do appreciate Revdex.com complete and total assistance and support, you have been most helpful. I will update you the moment I receive my refund.

Initial Business Response /* (1000, 5, 2015/09/15) */
Dear [redacted],
First, we would like to offer our sincerest apologies to you for the issue.
Currently we only have 2 phone lines and we have many customers visiting daily,the lines may always be busy.
After we receive your order,normally...

it will take us 3 business days to prepare the items,however,if the items you order are hot sales and having stock issues,the processing time may be delayed longer,please understand that,the exact processing time is not control by us and it depends on the supplier.
We have contacted you to apologize for the delay and offer an accommodation for their troubles and inconvenience,please check our email and reply to us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 11, 2015/10/09) */
SAMMYdress, I have tried and tried to call, email, but I get not response from them. The have collected my money for the order that I place Aug 7, 2015 and promised to send it in 30 days from the last time I was able to contact them early September. I am not sure what to do at this point, I just want my order or my refund. I cannot reach them by phone, the lines always has a rapid busy signal.

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear [redacted] ,
We regret any inconvenience or frustration that your experience has caused you.
We have offered the detailed measurement chart for each item online,maybe you chose your regular size and the ones you chose were not fit,for your...

reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We have also contacted you to personally apologize and offer compensation for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/01/04) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 11, 2016/01/19) */
Anyways, the company has given me some of the money back and they wish to close the case, which I can agree to do. I have no energy to fight more for this.
I wanna thank Revdex.com for your wonderful work and helping me!
Warmest regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/09) */
Dear [redacted],
Thank you so much for your recent review.
Your order was shipped out on XXXX-XX-XX and the shipping time is around one month.However, please understand this is an estimate. The shipping speed is outside our control and is...

dependent on the courier company.
For more details,please check our email and reply to us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took them over two weeks to ship the item and I never received any email from them. I feel this is a horrible shipping speed. Two weeks after they get their money they ship and then it takes a month to get here. That's ridiculous .

Initial Business Response /* (1000, 5, 2015/09/15) */
Dear [redacted],
Thank you so much for your comment.
We would like to offer our sincerest apologies to you for the issue.
We have already contacted you personally with the resolution,please check our email and reply to us.
Again, we are...

extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already sent pictures once. I resubmitted the picture today September XX XXXX to aftersales@sammydress as they requested. Until they instruct me how to return item and I get my money back I won't be completely satisfied.