SammyDress

Initial Business Response /* (1000, 5, 2015/08/09) */
Dear [redacted],
Thank you so much for informing us of this issue.
For this issue,we would like to resolve it for you and we have offered the solutions in the email,please kindly check it first.
You are a valued customer, and we are...

committed to providing you with the best service possible.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not see here that they will refund. They say they would like to resolve and that solution is in email but I do not see what their solution is. I will accept only if they are refunding the total amount that I paid them through my PayPal account. Otherwise I do not feel there is a resolution.

Initial Business Response /* (1000, 5, 2015/10/27) */
Dear [redacted],
Let me start by apologizing personally for your experience.
We have taken care of your complaint and offered a resolution via the ticket center.Could you please answer us ?
Once again, we cannot apologize enough for any...

inconveniences this case may have caused you.
Best Regards
Customer Service

Final Consumer Response /* (2000, 5, 2016/03/21) */
They finally contacted me and they are refunding me thanks to you.

Initial Business Response /* (1000, 6, 2015/08/24) */
Dear [redacted] ,
Thank you very much for your recent review.
We regret any inconvenience or trouble that we cause.
We already applied for compensation for you and please check our email for details.
You are a valued customer for us and...

we are committed to providing you with the best service possible.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 8, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Sammydress has refunded $30.00 to my credit account and informed me I do not have to return the items, thereby I avoid the cost of return delivery. I am satisfied with this resolution of my complaint.

Initial Business Response /* (1000, 5, 2015/06/23) */
Dear [redacted],
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We have replied to your ticket,please check it and reply back to us,hope we can solve this issue soon.
We very much...

regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 12, 2015/07/13) */
They finally agreed to give me 50% refund on what I purchased. In total they gave me about 1/3 of what I paid overall. They would not give me a refund in the shipping. After numerous attempts of leaving my phone number they never called to resolve the issues. It always took more than 24 hours for them to respond even though their website says they would. Overall terrible business,quality,customer service, and response time. They should be shut down for false advertising nice products on their website but terrible quality once it arrives.
Final Business Response /* (4000, 14, 2015/07/13) */
Dear [redacted],
Thank you very much for your feedback.
Recently it is our busy season so we may not be able to reply to your email in time.
Please understand that,the shipping cost,insurance and tracking fee will be charged by the shipping company after we ship out your order.
We have marked on our warranty and return policy that:
"We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange."
Here is the link for our warranty and return policy:
http://www.sammydress.com/m-article-id-16.htm
For the missing items,we have already refunded full item price and we also refunded the items you're not satisfied with without returning,if you want to take the further refund,please contact us in the email and we'll offer you the return address,after you return the items,we'll offer you the rest item price.
Thank you very much for your understanding on this issue.
Best Regards
Customer Service

Dear [redacted],Thank you for your early...

reply.
We will check the issue for you.
We have taken care of your complaint and offered a resolution via th...⇄ /> Thank you for your support and patience.
Sammydress Customer Servicehttp://www.sammydress.com/

Initial Business Response /* (1000, 8, 2015/11/17) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you abetter solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 10, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said if I reply, they would refund my money...they have not refund my money!
Final Business Response /* (4000, 12, 2015/11/22) */
Dear Valued Customer,
Thank you for your early message.
We have applied for you.
Please kindly reply our ticket so that we cna send you details.
Awaiting for your early reply.
Sammydress Customer service
http://www.sammydress.com/
Final Consumer Response /* (2000, 14, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes...they finally gave me a refund...after many hours on the computer and filing through the Revdex.com!

Initial Business Response /* (1000, 8, 2015/11/17) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you abetter solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 14, 2015/12/02) */
No the response from the company is not acceptable. I paid a total of $132.09 and I have returned everything back to them and called to verify that they received all of the merch.
And I paid a total of $15.36 to have it shipped back to them . And they only refunded me $20.00 of the 132.09 I paid.
[redacted]
Final Business Response /* (4000, 16, 2015/12/03) */
Dear Customer,
Thank you for your early reply.
We have sent you the ticket, have you checked it?
The ticket number is : ATXXXXXXXXXXX
Please kindly reply us in time.
Awaiting for your early reply.
Sammydress Customer service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/10/04) */
Dear [redacted],
Thank you for taking your time to write your review. We really appreciate the feedback.
We would like to resolve this matter for you,could you please reply to our email and let us know which orders you haven't received so...

far?
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service

Initial Business Response /* (1000, 8, 2015/08/18) */
Dear [redacted],
Thank you for taking your time to write your review.
As the package was shipped by DHL,we will declare a lower price in order to avoid the customs issue,please note that,it is not the real amount.
For more details,we have sent...

you an email,please check it and reply back to us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 15, 2015/09/02) */
this issue is still not resolved I have not received my refund

Initial Business Response /* (1000, 5, 2016/02/22) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/07/27) */
Dear [redacted] ,
Thank you for your recent review.
We would like to apologize for all the inconvenience that we cause on this issue.
Our products are made in China and the measurement is different,maybe the sizes you chose were not fitfor...

your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We have already contacted you personally by email and offer the solutions in it,please check and reply to us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear [redacted],
First, I want to offer my sincerest apologies to you for the issue.
We are NOT a scam.
Your order was shipped out on XXXX-XX-XX and the shipping time is around one month.However, please understand this is an estimate. The...

shipping speed is outside our control and is dependent on the courier company.
For more details,we have sent you an email,please check it.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered item on 8/8/15. It is now 10/1/15. Even if it was shipped on 8/21 it is well over one month. I have asked for my money back. Have not received that. They state that they are not a scam. If there are over 600 complaints, what would you call that. My sister has also ordered an item about the same time, she has not received either.

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear [redacted],
First, we would like to offer our sincerest apologies to you for the matter.
Your order was shipped out on XXXX-XX-XX and the shipping time is around one month.However, please understand this is an estimate. The shipping...

speed is outside our control and is dependent on the courier company.
For more details,we have sent you an email,please check it.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been about a month, and I do not want to close the complaint until I get the item. I see online that many people never received their item from this company (I saw that after I ordered).

Initial Business Response /* (1000, 5, 2015/08/31) */
Dear [redacted],
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Your order was shipped out on...

XXXX-XX-XX and the shipping time will be around one month,for the tracking number or other details,we have already contacted you by email,please check it.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need the dress by September 9, 2015.

Initial Business Response /* (1000, 8, 2015/06/22) */
Dear [redacted],
Thank you so much for your important feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have sent you an email and offered the solutions in it,please...

check and reply back to us.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 15, 2015/07/08) */
This issue has been resolved with Sammy Dress as they have given me a refund. Thank you for your help in this matter.

Initial Business Response /* (1000, 5, 2015/08/13) */
Dear [redacted],
We regret any inconvenience or frustration that your experience has caused you.
We do in fact inspect all items before we ship them. Unfortunately, sometimes the items may get damaged or dirty during shipping. We have contacted...

you and will offer to refund this item. Our goal is that every customer is completely satisfied with their order.
Please check our email for more details.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received an email from them regarding this issue. I've check my inbox and my junk mail, the only email I have received from the company is about a sale promotion which I receive routinely. I would like to know when I am to receive the refund please.

I am...

rejecting this response because: I requested to send my all items at my home without any extra shipping fee Or I asked for full amount back in my credit card. But they did not agree to refund my full amount in my credit card and Items they cant send now due to some shipping cost and all. They agree to refund the amount- but half - 30 dollar not full amount 61.60 dollar in my credit card . I paid 30 dollar via credit card and 31 dollar from wallet point for this order- [redacted], where wallet point came from last year order due to failure of delivery for that order - M[redacted]. Thats why they mentioned- they can refund only via wallet point. But My question is - Last year Order M[redacted] , I paid with credit card and I paid 36.54 and they refunded me 31 dollar as wallet point because I never received that order too. But when I paid with credit card for that order, why they cant refund me my amount back in my credit card. I dont want to use Wallet point . They giving me wallet point so that I have to buy the items again which I dont want. Because who will take warranty, this time items will be shipped, its already too much headache for me . And placing an order again, I have to pay shipping cost again. In this way, I would be loss of money - wallet point money around 31 dollar and again shipping free that might very.  I am still discussing the issue in Ticket : [redacted] , but did not get the solution yet. 3 to 4 days back, agent mentioned- they are trying to send my items at my home without any extra cost, so I was happy to see that but somehow they sent me message, they cant send me now. I would like to get my full refund in my credit card only, no wallet point. If they cant do that, then other option- I will need my items without any extra shipping free at my home because I already paid shipping amount for that order.  Thanks you so much Revdex.com for helping me and [redacted] too who is trying to solve the issue but could not done it yet.

Dear [redacted]
Thank you for notifying us of your complaint.
We checked that both of your orders have been shipped out on 2016-10-17.The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping...

periods, holidays and festivals, inclement weather and operational issues impacting the shipping company.
We have taken care of your complaint and offered a resolution via th...⇄ /> Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/

Initial Business Response /* (1000, 6, 2015/06/17) */
Dear [redacted],
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have...

already contacted you by email,please check and reply back to us,we would like to resolve this matter for you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 8, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a response from them. My email address is [redacted]@centurylink.net
I would appreciate it if they would REFUND the amount of $101.95 since I RETURNED their merchandise.
Final Consumer Response /* (4200, 16, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will check my emails to see if they indeed have responded. The emails that have been sent by sammydress.com cannot be replied to.
I need them to send an email where I AM ABLE TO REPLY SO THAT WE CAN SOLVE THIS ISSUE ONCE AND FOR ALL!!!!
Final Business Response /* (4000, 14, 2015/06/25) */
Dear [redacted] ,
Thank you for your valuable feedback.
We regret any inconvenience or frustration that your experience has caused you.
We have contacted you by email again,please check it and reply back to us,hope we can solve this issue soon
Thank you so much again for bringing the issue to our attention.
Best Regards
Customer Service