SammyDress

Final Consumer Response /* (2000, 6, 2015/10/01) */
Refund has been issued. Thank you.

Initial Business Response /* (1000, 5, 2015/08/05) */
Dear [redacted] ,
Thank you so much for informing us of this issue.
We have contacted you directly to reach an amicable and acceptable solution.We will learn from this experience and ensure that steps are taken to prevent it from happening...

again.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/02/22) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 7, 2016/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I told them that I will be satisfied with their solution to the complaint after I receive my refund.
Thank you,

Initial Business Response /* (1000, 5, 2016/01/06) */
Dear Valued Customer,
Thank you for your recent message.
We will solve the issue for you. We can't check your order number with your name and email address.
Would you please send us your order number and detailed information on your order so...

that we can check it for you?
Awaiting for your early reply.
Sammydress Customer service
http://www.sammydress.com/

Initial Business Response /* (1000, 8, 2015/11/05) */
Dear **,
We regret any inconvenience that we cause.
Your case has been taken care of by our support team. Would you please check the ticket and reply to us?
Thank you so much for your kind support.
Best regards,
Customer...

Service
Initial Consumer Rebuttal /* (2000, 10, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund is all I need, but I will not be advocating for Sammydress ever.

Dear [redacted],Thank you for your time.We have confirmed the returned parcel with the information you have sent to us.You have received the return address, for details, you can check the ticket [redacted]Thanks for your feedback, we will try the best to improve our service!Best Regards[redacted]Sammydress Customer Servicehttp://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/10/06) */
Dear [redacted] ,
First, I want to offer my sincerest apologies to you for the issue.
Currently we have only one phone line and we have many customers to deal with,the line may be always busy.
Your order was separated into 2 packages,they...

were shipped out on XXXX-XX-XX and XXXX-XX-XX,the shipping time is around one month.However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
We have also sent you an email with more details,please check our email.
You are a valued customer and we are committed to providing you with the best service possible.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/03/16) */
Dear Valued Customer,
Thank you for your recent message.
We will solve the issue for you. We can't check your order number with your name and email address.
Would you please send us your order number and detailed information on your order so...

that we can check it for you?
Awaiting for your early reply.
Sammydress Customer service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Spoke with SammyDress customer service, through phone, chat and email. Each time my order number, email, products ordered was sent. SammyDress refused to give address for their products return department, when I informed them that the products were returned to their California address, SammyDress sent me an email saying the items should be returned to China, no detailed address information. Order# MXXXXXXXXXXXXXXXX Sku# YLXXXXXXX and Sku#XXXXXXXXX

Initial Business Response /* (1000, 5, 2015/09/15) */
Dear [redacted],
Thank you so much for your comment.
We regret any inconvenience or frustration that your experience has caused you.
Your order was shipped out on XXXX-XX-XX,the exact shipping time cannot be controlled and it may be delayed...

by some factors during transport.
For more details,we have already sent you an email,please check it.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/02/18) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to email them back as well as call and they do not reply. They wanted to give me a credit to their site, I DO NOT want to buy another thing from them or give them my money. I want my money back in my account.
Final Business Response /* (4000, 9, 2016/02/22) */
Dear Customer,
Thank you for your early reply.
We have sent you the ticket, have you checked it?
The ticket number is : ATXXXXXXXXXXX
Please kindly reply us in time.
Awaiting for your early reply.
Sammydress Customer service
http://www.sammydress.com/
Final Consumer Response /* (4200, 11, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is so frustrating. Again, they keep trying to give me an in store credit. I do NOT want to buy anything from there again. I just want all my money back in full. Not $4, all of my money back. I keep responding and telling them this and then they will not reply. This is so frustrating!

Initial Business Response /* (1000, 5, 2015/09/29) */
Dear [redacted],
Thank you so much for your recent review.
We regret any inconvenience or frustration that your experience has caused you.
After checking by using your name,we have found one order placed in August,this order was separated...

into 2 packages,they were shipped out on XXXX-XX-XX and XXXX-XX-XX,the shipping time is around one month.
We have also contacted you by email,please check it and reply to us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/06/15) */
Dear Customer,
We regret any frustration that it caused you.
We will solve the issue for you.
would you please send us your order number or your ticket number so that we can check it for you?
Wish you reply.
Kind regards
Wera
Sammydress...

Customer Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As they have not corrected anything nor gave my money back

Initial Business Response /* (1000, 5, 2015/09/15) */
Dear [redacted],
Thank you very much for your recent review.
First, I want to offer my sincerest apologies to you for the issue.
We already process the refund on XXXX-XX-XX,for more details,we have replied to your email,please check...

it.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have responded with at 3 emails since then stating that the problem remains unresolved. They refuse to either send a check or issue a refund to the new debit card that was issued due to the old one being replaced. So in theory this refund will never be received. Again I have sent multiple emails stating that no refund was received and will not be received with the solution they provided. Mind you this whole issue stems from the fact that after a week of placing my order for 3 t-shirts it was still being processed and had not shipped yet. At this point I will do everything in my power to let everyone know what kind of business they will be dealing with and have contacted Facebook (where I found out about the company via an ad on the side) that this business is running a scam and if you do your due dillgence (as I should have) you will see many people are running into problems with this company (note the many reviews provided). AVOID at all costs.
Final Consumer Response /* (2000, 9, 2015/09/17) */
the refund was just recently issued and this issue has been resolved thank you for all your help!!!!

Initial Business Response /* (1000, 5, 2016/06/08) */
Dear Customer,
Thank you for your early reply.
We checked that you have cannceled your order.
We have sent you an email for details.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for...

your reply.
Sammydress Customer Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/06/15) */
Laura they sent a message to us but all it said was stream message. There was no way to read it so there is no resolution and could say no contact. [redacted]
Final Consumer Response /* (4200, 11, 2016/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have the money order but we can not get the money back unless they send it to us. We are willing to send the money order to them to get the money back.
Final Business Response /* (4000, 13, 2016/06/20) */
Dear Valued customer,
We are sorry for this inconvenience.
We checked that you have canceled your order, the refund will show in your account, please kindly check it.
Please feel free to contact us if you have any question, we are happy to help.
Best Regards.
[redacted]
Sammydress Customer Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2016/03/29) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/03/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive an email however, it still looks like my package won't be delivered until possibly another 45 days considering I ordered it over 2 weeks ago. Also I was supposed to be refunded for the shipping cost and I have yet to see that credited to my account on sammydress.com
Final Consumer Response /* (4200, 19, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have yet to receive my 3rd item
Final Business Response /* (4000, 21, 2016/04/15) */
Dear Valued Customer,
Thank you for your early reply.
Have you received the refund?
Please feel free to ask if you have any questions.
Sammydress Customer Service
http://www.sammydress.com/

Final Consumer Response /* (2000, 9, 2015/06/29) */
the company didnt contact me or address my complaints but refunded my money.

Final Consumer Response /* (2000, 8, 2016/03/28) */
I just checked my PayPal account, and the full amount of $22.90 has been refunded!!!!!

Initial Business Response /* (1000, 5, 2016/05/24) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/12/03) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 7, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They gave me a refund to my paypal account for items that were out of stock and said if I was not happy with the other items they would send me a better solution.Its too bad they did not cancel the whole order as I requested I canceled it the same day I ordered it but I guess they were not going to give me my money back.I blame myself if I had read the reviews on how bad the company is and what they sell is junk I would have never orderd. LESSON LEARNED........

Initial Business Response /* (1000, 5, 2015/07/16) */
Dear [redacted],
Thank you for taking your time to write your review. We regret any inconvenience or trouble that we cause on this issue.
We are glad to inform you that your order was separated into 2 packages and they were shipped out on...

XXXX-XX-XX and XXXX-XX-XX,the tracking numbers are LNXXXXXXXXXCN and LNXXXXXXXXXCN,the shipping time will be around one month.However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details,please kindly check our email.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
I still have not received my order this is ridiculous