SammyDress

Initial Business Response /* (1000, 5, 2015/09/09) */
Dear [redacted],
Thank you for taking your time to write your review.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have stated every step to resolve the issue online,please...

check our warranty and return policy:
http://www.sammydress.com/m-article-id-16.htm
We have contacted you to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
We can and will do better in the future.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response did not include a Refund or Shipping Charges. Also, they want in "original packing" which was a brown envelope that was not reuseable. I cannot return an item I did not receive - the Jeans. Also, they prefer to give "Sammydress" Credit of 10$ of purchase price, and advised me to "give the items I did not want to keep as gifts to other people". They want me to send them pictures of each item, and they have the photos of the items on their own website !
This is not a resolution.

Initial Business Response /* (1000, 5, 2015/08/05) */
Dear [redacted],
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
The rest 2 items were shipped out on XXXX-XX-XX and they are now on transport to the destination.
For more...

details,we have sent you an email,please check it.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Can you please resend that email to [redacted]@gmail.com I am having issues with the email associated with Sammy dress.com thank you

Initial Business Response /* (1000, 5, 2016/04/22) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/06/25) */
Dear [redacted],
Thank you for your valuable feedback.
We want to start by apologizing unreservedly to you for what has happened.
We have sent an e-mail to you,please check it and reply back to us,hope we can solve this issue soon.
Thank...

you so much again for bringing the issue to our attention.
Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response only because I want what I ordered in a timely fasion. If they say 8-12 days then that is what I expected from them. Not 8-12 weeks. I still have not received any thing from them at this time. Im very frustrated. I wanted the dresses so I could take them with me before we went to canada on 6-26-15. But, I guess that is not happening since today is XXX-XX. Very disappointed in sammydress. I will not order from them again even thou their prices are great. They should re-do their web site to tell customers the right arrival time of their merchandise. Also put up a good phone number when customers call in. Sammydress has extremly poor customer service. The ONLY reason I accepted their response was to get what I ordered.

Initial Business Response /* (1000, 5, 2015/08/02) */
Dear [redacted] ,
Thank you so much for informing us of this issue. We really appreciate the feedback.
We would like to apologize for all the inconvenience that we cause.
We would like to offer you compensation for this issue and we have...

already sent you an email regarding this,please check and confirm it for us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/04/20) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/08/13) */
Dear [redacted],
Thank you for taking your time to write your review. We really appreciate the feedback.
First, we want to offer my sincerest apologies to you for the issue.
Your order was separated into 2 packages,the rest items were...

delivered later.
For the defective item,we have contacted you personally and offer you the solution,please check our email and reply back to us.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/06) */
Dear [redacted],
Thank you so much for your review.
To resolve this matter for you,we have sent you an email and offer you the solution,please check and reply to us.
Thank you again for bringing these matters to our attention.
Best...

Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been told repeatedly that I would be e-mailed and the issue would be resolved, and even now in their e-mail they are telling me the same things. To provide information to an account that I did not use in the first place, and that my refund has already been applied.

Initial Business Response /* (1000, 5, 2016/06/20) */
Dear Customer,
Thank you for your early reply.
We checked that your order has been shipped out on XXXX-X-XX.There are some external factors which may cause some delay on the delivery time,such as remote locations, peak shopping and shipping...

periods, Holidays and Festivals, weather, customs clearance.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 7, 2016/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the refund into my account.

Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Valued Customer,
Thank you for your recent message.
We will solve the issue for you. We can't check your order number with your name and email address.
Would you please send us your order number and detailed information on your order so...

that we can check it for you?
Awaiting for your early reply.
Sammydress Customer service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/08/13) */
Dear [redacted],
Thank you for taking your time to write your review.
We have tried to retrieve your order by using your name,phone number and email address,but we cannot find the order in our system,would you please tell us the order number...

first?
Please rest assured that,we'll always provide the best service for our valued customers.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear [redacted],
Thank you so much for letting us know your concern.
After reviewing your case,we would like to offer you compensation and we have contacted you by email,please check it and give us feedback.
You are a valued customer, and...

we are committed to providing you with the best service possible.
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2016/03/29) */
Dear Valued Customer,
Thank you for your recent message.
We will solve the issue for you. We can't check your order number with your name and email address.
Would you please send us your order number and detailed information on your order so...

that we can check it for you?
Awaiting for your early reply.
Sammydress Customer service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/07/14) */
Dear [redacted] ,
Thank you for taking your time to write your review.
We regret all the inconvenience that we cause.
According to the tracking information:
Your item was delivered in or at the mailbox at 11:17 am on June 2, 2015 in [redacted]...

[redacted] XXXXX.
You can track the package on:
[redacted]
As for this issue,we have applied for compensation for you,please check our email and confirm it.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although the tracking info states my purchase was delivered, it must have been placed in the wrong mailbox because I never received it.
Nonetheless, an apology was given and a refund was returned, thank you for your assistance.

Initial Business Response /* (1000, 5, 2016/04/06) */
Dear Customer,
Thank you for your early reply.
We have sent you an email.
Please kindly reply us, we will send you a better solution once we get the reply from you.
Awaiting for your reply.
Sammydress Customer...

Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 7, 2016/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have sent them several emails and several phone messages that I would like to return the item , that I did not order, they are not responding to my messages at all.
Final Business Response /* (4000, 25, 2016/04/15) */
Dear Customer,
Thank you for your early reply.
We checked that we just sent you one wig.
Here is your payment details:
shopping money : 58.66 USD
subtotal : 58.66 + Traking number: 1.99
Order amount: 60.65 USD
We will send you a better solution, please kindly see the tiket.
Awaiting for your reply.
Sammydress Customer Service
http://www.sammydress.com/
Final Consumer Response /* (4200, 27, 2016/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok well at this moment I do not have proof that I only ordered 1 wig, Because of them sending me 2 wigs, I had to report that my debit card was comprimised. so they closed my account and sent me a new debit card and now when I go to look for the transaction, it does not show because I no longer have that card. Also, I see they charged me for a $1.99 tracking number. I never got a tracking number at all. The only thing I ever received from them was an email saying that they received my payment from Paypal. Paypal is offering to give me 15% which is 15.00 and I did not accept their offer.I dont think I should have to take any less then what I paid for the wig.I have tried several times to call them with no response and I emailed them asking for an RMA number so I could return it. I have not gotten any response from them. I would like my money back,for all the trouble and time this has cost me.. Really if they could provide me with an RMA number I would gladly return the wig, but I dont think I would ever get a response or my money back. Thank you for you time and help.

Initial Business Response /* (1000, 5, 2015/09/22) */
Dear [redacted],
Thank you for taking your time to write your review.
We regret any inconvenience or frustration that your experience has caused you.
Our total delivery time= processing time+shipping time
We have checked and notice...

that,the processing time for the item is 7-15 business days,you can check here:
http://www.sammydress.com/productXXXXXXX.html
For more details,we have contacted you by email,please check it.
You are a valued customer and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ACTUALL I PAID FOR EXPRESS SHIPPING BUT I WAS REFUNDED AFTER POSTING THIS

Initial Business Response /* (1000, 5, 2015/08/16) */
Dear [redacted] ,
Thank you so much for your recent review.
First, we want to offer our sincerest apologies to you for the issue.
Currently we have only 2 phone lines and we have many customers visting because it is our busy season recently,it...

may be slightly difficult to reach us.
Would you please offer us the order number first so that we can check and offer you the solutions?
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is asking additional information, which I'm happy to provide (Order MMXXXXXXXXXXXXXXXX) however they did not provide a solution here, and I am still unable to get in contact with them via their phone, web ticket system or their online chat. I do not accept that there has not been a solution.

Dear [redacted], Thank you for your message. We are sorry to hear...

this.For the shipping option that you have chosen, unfortunately there�...⇄ you very much for your understanding.Sammydress Customer Service Center

I am rejecting this response because: I have asked for a refund. The parcels were never sent, nor received. I want my money back and I do not want the items as it has been too long.

Initial Business Response /* (1000, 5, 2015/10/04) */
Dear [redacted] ,
First, I want to offer my sincerest apologies to you for the matter.
After checking your order,we notice that Paypal has reimbursed you,please check your account in a few days.
For the details,we have also sent you an...

email,please check it.
Again, we extremely regret for the frustration this has caused you and hope that this will set things right.
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy I received my refund. It was not by your choice. Fortunately PayPal realizes that you are engaging in fraudulent activity. I feel sorry for all the other people that I have seen complaining on Facebook that will not get any resolution. Sammy Dress needs to be closed down. Unfortunately since they operate out of China nothing legally can be done.
Final Consumer Response /* (2000, 8, 2015/10/05) */