SammyDress

Initial Business Response /* (1000, 6, 2016/04/01) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 8, 2016/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company refunded my credit card once you were notified and you contacted themThank you for mediating in this crucial situation

Initial Business Response /* (1000, 8, 2015/11/17) */
Dear Customer,
Thank you for your early reply
You can contact us for the issue
, please browse this link: http://www.sammydress.com/m-article-id-12.htm
We have sent you an email
Please kindly reply us, we will send you abetter solution
once we get the reply from you
Awaiting for your reply
Sammydress Customer Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 15, 2015/11/30) */
***Document Attached***
CAse not resolved was offered partial 1/refund and asked for photosI have two orders I need refunded for same reasons in over $I will not accept a $refund when I have bought ten faulty itemsI have some picture belowThey sent me a support ticket and I was not able to upload
Photos bc ticket expiredThe clothes are completey disproportionate bra top dress was cut above breasts so breasts are exposed in thre itemsThree items are so flimsy in material they are $100% see through can even wear in home bc you see right throughThis is not even suitable on a mannequinI cant take photos of first order bc my mother threw items in garbage they were
So terribleI cant take other pics if necessary because I want complete refund for this disaster
Final Consumer Response /* (4200, 25, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***
The items are Sweet Spaghetti Strap Black Blouse+Hollow Out Maxi Skirt Twinset For Women
Picture attached
You have made no mention of any of the orders refundedEven if I had received the items I am sure they would have been a problem like all the other items so at this point it doesnt matter its never been sent to me what matters is that after months since summer it hasnt come and I have items that are going to be tossed and im out money and lots of timeI simply want and ask again instead of all back and forth I provided info order numbers dates and photos of the bad items and simply before wasting another month of time back and forth that you please refund me to my card for the two orders and not partial refund which is completely unfair and so it the fact that I have not received items still since july its enoughPlease refund me asap both complete orders on my account
Final Business Response /* (4000, 28, 2015/12/08) */
Dear Valued customer,
Thanks so much for your timely reply and support
We will apply for refund you, would you please kindly send us the reply through the ticket?
If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you
Best Regards
***
Sammydress Customer Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/09/07) */
Dear ***,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer
Here is our warranty and return policy,please check
on:
http://www.sammydress.com/m-article-id-16.htm
We have stated on our policy:
-We do not accept product return and exchange for the following items: clearance items, discounted items, and all apparel listed under both the lingerie and swimwear categories
Our phone and live chat don't provide after-sale service,if you have after-sale problem,you can contact us by emails
Regarding your order issue, we have contacted you in the email,please check and give us feedback
Again, we apologize for your shopping experience which was clearly not up not up to your expectationsWe will work harder to minimize the possibility of a recurrence
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still requesting a full refund of $They have sent me the return policy several times, but nobody has offered to speak with me or my daughter to try and understand the situationThey sent a product that was nothing like what was advertisedShe can't wear itShe is out $10.45, and we are both out quite a bit of timeThey say:
Sadly, at this time we only have phone lines here are the number + (X)XXX-XXX-XXXX and + (XX)XXXXXXXXXXso they might get busy very quick
We are working on this expect having more lines in the near future
Frankly, I have never encountered a business that doesn't have time to speak with its customersAfter not being able to reach them directly, I asked for a phone call at least twice via the siteI wanted to explain what we received and why our situation may fall outside of their policyI feel a healthy business listens to its consumers

Initial Business Response /* (1000, 5, 2015/07/02) */
Dear *** ,
Thank you for your valuable feedback
We regret for any inconvenience that we cause on this issue
We do in fact inspect all items before we ship themUnfortunately, from time to time items may get damaged during
shipping.We have contacted you personally and offer to refund for you
Our goal is that every customer is completely satisfied with their order
Thank you so much again for bringing the issue to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are only offering to help because the Revdex.com contacted themEvery time I wrote them, they had an excuse why they couldn't give me an address to send the clothes toOnce they said they sent a link, but the link didn't workThey are stallingThey offered a partial refund for clothes that don't fitThey offer a full refund for clothes that are not satisfactory or are different from the photoThese clothes are very different from the photo, they are VERY poor quality, but they only want to offer a partial refundIn addition, they refuse to post the review I madeThey only post positive reviews, which, makes them look fraudulentI had to ask three times for an addressI still have not received the address to send the clothes toI want a full refundI will pay shipping backI am still waiting for them to tell me I will receive a full refund and waiting for an address to send these items

Initial Business Response /* (1000, 5, 2016/07/18) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2016/02/18) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (2000, 7, 2016/02/23) */
I received a full refund from the company, the issue is now resolved

Initial Business Response /* (1000, 5, 2015/10/06) */
Dear *** ,
Thank you so much for letting us know your concern
Your order was separated into packages,they were shipped out on XXXX-and XXXX-XX-XX,the shipping time is around one month.However, please understand this is an
estimateThe shipping speed is outside our control and is dependent on the courier company
For more details,we have sent you an email,please check it
Thank you again for bringing these matters to our attention
Best Regards
Customer Service

Initial Business Response /* (1000, 6, 2015/08/19) */
Dear *** ,
Let us start by apologizing personally for your experienceWe really want to work with you to make this right
Recently it is our busy season and there are lots of customers visiting our website,we only have phone lines
so the lines may be always busy
Your order was shipped out on XXXX-XX-XX,as you choose flat rate shipping,the shipping is around one month,please understand that,it is regular mail and it is oversea shipping,it may take such a long time
Regarding more details of your order,we have already contacted you personally by email,please check it
We value your patronage and wish to continue serving you in the best way possible
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 8, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except their response they only have one phone not two.I asked for a supervisor to call me back, not email me very unprofessionalWhen I tried to live chat with them they disconnected the service never tried to call back and when I tracked my package again 8/19/it says the same thing as it said on Monday August 17,that it was in Staten island my on its way to st LouisSo they are steady giving me the run aroundIt has been a week today since I placed the orderAt this point I would like a refund

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear ***,
Thank you for your recent review
Your order was separated into packages,they were shipped out on XXXX-and XXXX-XX-XX,the shipping time is around one month.However, please understand this is an estimateThe shipping
speed is beyond our control and it depends on the courier company
For more details,please check our email and reply to us
We are extremely sorry for the frustration this has caused you and hope that this will set things right
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/09/07) */
Dear ***,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
Currently we have only phone lines and we have many customers visiting our website,the lines may be always
busy
Your order was separated into packages,they were shipped out on XXXX-and XXXX-XX-XX,the shipping time normally is around one month.However, please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company
For more details,we have already contacted you in email,please check it
Again, we apologize for your shopping experience which was clearly not up not up to your expectations
Best Regards
Customer Service

Dear ***, We are sorry to learn that you are worried about your order's whereabouts Please note that with our registered and expedited delivery we offer all customers a tracking numberYou can use this to track where your package is and see an estimated delivery time To
track a parcel please visit here: http://new.17track.net/en. We have sent you your tracking number via a ticketPlease login to your account to checkhttps://wwwapps.ups.com/WebTracking/track If you have any further questions, please contact us and we are more than happy to help.Sammydress Customer Service Center

Initial Business Response /* (1000, 5, 2016/05/06) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/09/07) */
Dear ***,
We regret any inconvenience or frustration that your experience has caused you
Your order was shipped out on XXXX-and the shipping time is around one month.However, please understand this is an estimateThe shipping
speed is outside our control and it depends on the shipping company
We have also replied to your email with more details,please check it and reply to us
You are a valued customer, and we are committed to providing you with the best service possible
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The reason I accepted terms is because I want my item and I will be a bit more patientOn there website they specify - day wait which is misleadingThey should have 10- day wait since this is the timeframe they have given meThank you Revdex.com, without you I honestly don't think they would have responded back to me.If I do not receive the item within the extended time they specified to me through email, I plan on reopening this caseThanks again
Final Consumer Response /* (3000, 13, 2015/09/24) */
I Have waited the extended time offered by Sammy dress to wait, according to their response to my first requestStill no ItemNow I am very upsetFirst and foremost Im seeking an immediate reship of my Item...and secondly I am seeking Partial if not Full refund as wellPlease Help

Initial Business Response /* (1000, 5, 2015/11/17) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you abetter solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this time I have not accepted this reply completelyI have however received an email stating all my items are now being processed for shipmentI will close this case once I have received themThis is an issue that never gets addressedTheir tracking information does not provide very helpful tracking information such as, delivery date, carrier, etcI apologize for having to take this step in order to get a response from this companyHopefully this will not happen to others in the futureThank you
Final Business Response /* (4000, 9, 2015/11/22) */
Dear Customer,
Thank you for your early reply
We have sent you the ticket
The ticket number is :ATXXXXXXXXXXX
Please kindly reply us in time
Awaiting for your early reply
Sammydress Customer service
http://www.sammydress.com/

Initial Business Response /* (1000, 8, 2015/06/22) */
Dear *** ,
Thank you so much for your important feedback
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
XXXXXXXXX was shipped out separately on XXXX-XX-XX,the tracking
number is LNXXXXXXXXXCN,after tracking the package,the information shows:
June 20, , 11:am Delivered, In/At Mailbox
SANTA CLARA, CA XXXXX
The package can be tracked on the following website:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LNXXXXXXXXXCN
We have also sent you an email with more details,please check it and reply back to us
You are a valued customer, and we are committed to providing you with the best service possible
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/09/07) */
Dear ***,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
Your order was shipped out on XXXX-and the shipping time normally is around one month.However, please understand
this is an estimateThe shipping speed is outside our control and is dependent on the courier company
For more details,please check our email and reply to us
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sammydress.com sent me an email offering some kind of 1/price refund , but the email, ***@newsletter.sammydress.com, has no return address or contact email
There is a link in the body of the email, to which I click and get to a expired notificationThen I use their ticket number to search and got NOTHING
THis is really a scam

Initial Business Response /* (1000, 5, 2015/10/06) */
Dear ***,
I wish to start off by telling you that we are extremely sorry about the situationWe have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction
Your order was shipped out on
XXXX-and the shipping time is around one month,but they are approximate times for reference only,please understand that,the exact shipping time is out of control
We have also contacted you and offer you compensation on this matter,please check our email
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
as long as I get a refund to my paypal acct im satisfiedif not ill reopen this case

Initial Business Response /* (1000, 5, 2016/02/04) */
Dear Customer,
Thank you for your early reply
We have sent you an email
Please kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer
Service
http://www.sammydress.com/
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, for the simple reasonI have to log into their website in my account to read the emailI am putting in the correct information that I registered with and it is telling me my email is wrong then it tells me the password ** wrong and also the code that I am putting in is wrongThey need to respond directly to my email which is ***@yahoo.comI don't know what in the world is going on with this website or this company
Final Business Response /* (4000, 13, 2016/02/22) */
Dear Customer,
Thank you for your early reply
We have sent you the ticket, have you checked it?
The ticket number is : ATXXXXXXXXXXX
Please kindly reply us in time
Awaiting for your early reply
Sammydress Customer service
http://www.sammydress.com/
Final Consumer Response /* (2000, 15, 2016/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
You can close outThey gave me a full refund

Initial Business Response /* (1000, 5, 2015/09/29) */
Dear *** ,
Thank you so much for your important feedback
First, I want to offer my sincerest apologies to you for the issue
We have checked but we cannot find any order under the name and phone number you left,would you please give
us the order number or the correct recipient's name so that we can further check it for you?
Thank you again for bringing these matters to our attention
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/10/29) */
Dear [redacted] ,
We regret any inconvenience or frustration that your experience has caused you.
Our team has reviewed your complaint and offered you a solution in the ticket.
Can you please send us your reply ?
Thank you very much for...

your understanding.
Best regards,
Customer Service