SammyDress

Dear [redacted] ,Thank you for your early reply We will check the issue for you We have taken care of your complaint and offered a resolution via the ticket center Thank you for your support and patience Sammydress Customer Servicehttp://www.sammydress.com/

Initial Business Response / [redacted] (1000, 8, 2015/11/17) */ Dear Customer, Thank you for your early reply. We have sent you an email. Please kindly reply us, we will send you abetter solution once we get the reply from you. Awaiting for your reply. Sammydress Customer... Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/12/02) */ No the response from the company is not acceptable. I paid a total of $132.09 and I have returned everything back to them and called to verify that they received all of the merch. And I paid a total of $15.36 to have it shipped back to them . And they only refunded me $20.00 of the 132.09 I paid. [redacted] Final Business Response / [redacted] (4000, 16, 2015/12/03) */ Dear Customer, Thank you for your early reply. We have sent you the ticket, have you checked it? The ticket number is : ATXXXXXXXXXXX Please kindly reply us in time. Awaiting for your early reply. Sammydress Customer service http://www.sammydress.com/

Dear ***,We wish to apologize that you are having sizing issues with our products We at Sammydress provide a clear and easy to use size chart below our item description on all product pagesWe ask that customers use their correct measurements compared with our chart to check the correct size before orderingAs for your issue, we will check it for you.We have sent you a message and are awaiting your reply in our ticket systemPlease login to your account to send us a responseThank you for your feedback, it is always well appreciated.Sammydress Customer Servicehttp://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ Dear [redacted] , First, we would like to offer our sincerest apologies to you for the matter Your order was shipped out on XXXX-and the shipping time is around one month.However, please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company For more details,we have sent you an email,please check it You are a valued customer, and we are committed to providing you with the best service possible Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been about a month, and I do not want to close the complaint until I get the itemI see online that many people never received their item from this company (I saw that after I ordered)

Initial Business Response /* (1000, 8, 2016/01/19) */
Dear Valued Customer,
Thank you for your recent message
We will solve the issue for youWe can't check your order number with your name and email address
Would you please send us your order number and detailed information on your order so
that we can check it for you?
Awaiting for your early reply
Sammydress Customer service
http://www.sammydress.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They said will refund in fullI have not received the full refund as of yet
I also told them that when I receive the refund I will close out the complaint
as of this date September I've not received the full refund
I did send them an email to let them know this on the 24, and the of Sept

Initial Business Response /* (1000, 5, 2015/10/13) */
Dear ***,
We regret any inconvenience that your experience has caused you
Recently it is our busy season and we have many customers to deal with,there may be delay in resolving your issue for you
Your order is now well-prepared
and ready to ship out,we have already sent you an email for the details,please check it and reply to us
Thank you for bringing these matters to our attention
Again, we apologize for your shopping experience which was clearly not up not up to your expectations
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said that they would ship it to me, but never did, then they said they would refund the funds, but never didThis is a scam and I would like to take this to the highest point of contact of law that I canI would like to take this to the media if I canIf someone could tell me of the media in that area, that would be greatThey sound very choppy in their responses, which tells me that they are foreignors, and that leaves a bad taste in my mouth for both foreignors and on-line purchasing

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear ***,
We regret any inconvenience or frustration that your experience has caused you
Your order was shipped out on XXXX-and the shipping time is around one month.All estimated delivery time are derived from real world data
collected from past ordersThey are approximate times for reference only.Please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company
We have also contacted you to personally apologize and offer compensation for what was clearly an unacceptable level of serviceWe can and will do better in the future
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has offered a full refund of the purchase price but has as of yet to do soOnce I get the full refund I will accept their response and close the complaint

Initial Business Response /* (1000, 5, 2016/06/11) */
Dear Customer,
Thank you for your early reply
Please check our warranty link:
http://www.sammydress.com/m-article-id-16.htm
You can return the items back to us for the refund or the resend
We have sent you an email for details
Please
kindly reply us, we will send you a better solution once we get the reply from you
Awaiting for your reply
Sammydress Customer Service
http://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/10/27) */
Dear ***,
First, I want to offer my sincerest apologies to you for the issue
I have followed up your case and our team has solved it for you in the ticket
Can you please send us your reply ?
Thank you for your support and
patience
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/08/06) */
Dear *** ,
Thank you so much for your recent review
Please note that,our total processing time= processing time+ shipping time
Standard shipping is the shipping time and it means after we ship out your order,you'll receive it in 6-
business days
Your order was refunded on XXXX-XX-XX,the refund ID is 5VAXXXXXVJXXXXXXE,the refund will reflect in your account in around one week
Thank you again for bringing these matters to our attention
Best Regards
Customer Service

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear ***,
We regret any inconvenience or frustration that your experience has caused you
Your order was separated into packages,they were shipped out on XXXX-and XXXX-XX-XX
We have contacted you personally to offer you the
details,please check our email
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I desire a full refund as neither article has arrived nor will arrive in time for the intended event to which they were to be worn

Initial Business Response /* (1000, 8, 2015/07/20) */
Dear ***,
Thank you so much for your review
After receiving the payment,usually we'll need business days to prepare the order,however,if the items are hot sales,the processing time may be up to 7-business days or more,please note
that the exact processing time depends on the suppliers
We have processed the refund for you and you'll receive the refund in around one week,we have also contacted you by email,please check it
Thank you for bringing the matter to our attention
Best Regards
Customer Service
Initial Consumer Rebuttal /* (2000, 10, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/19) */
Dear ***,
Thank you for taking your time to write your reviewWe really appreciate the feedback
We regret any inconvenience or frustration that your experience has caused you
Here is the link for our warranty and return
policy,please check first:
***
days return policy means that,the customers need to contact us within days after they receive their items,we accept return as soon as they contact us within this period
We have sent you an email with the solutions,please kindly check it and reply back to us
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction
Best Regards
Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am receiving very conflicting and confusing email repliesYou are asking that I take a photo or video of my items but an email I was sent over the weekend is telling me to mail back my items to the address belowI just want a refund as quickly as possible
Dear valued customer,
Thanks for your order.sorry for replying you so late
Please kindly and fill in the RMA form in attachment and insert in your package
Please use Flat Rate Shipping (Standard Post Office), and not dhl, not fedex and not TNT, NOT ups, and send the package to the return shipping address at:
***
Cel: XXXX-XXXXXXXX
Please include a note with the package containing the exact order number and how you want to proceed
After you have dispatched the item back to us, please email me the return tracking number
Thanks for your kindly understanding
Best Regards
Final Business Response /* (4000, 13, 2015/07/24) */
Dear customer,
Thank you so much for your feedback
On this issue,considering your loss,we have applied for further compensation for you,please check our email for details
Best Regards
Customer Service
Final Consumer Response /* (4200, 15, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for offering a partial refund on this based on my feedback after receiving the itemsWhen should I expect that to be credited to my account? There was no mention of that in your last email
Thanks again,
***

Initial Business Response /* (1000, 5, 2015/09/01) */
Dear *** ,
We very much regret that the issue has occurred
We have offered the detailed measurement chart for each item online,maybe you chose your regular size and the ones you chose were not fitfor your reference, please note that
inch= 2.54cm so you can convert the size accurately
We have already replied to your email and offer you the solutions,please check it
Again,we cannot apologize enough for any inconveniences this may have caused you
Best Regards
Customer Service

Dear ***,
Thank you for your feedback
As for some of your parcels, we have checked that they are delivered, please kindly check the status of the following links: http://www.dhl.com/en.htmlOur team has reviewed your case and will resolve the issue
priority.Thank you for your support and patience.Sammydress Customer Servicehttp://www.sammydress.com/

Initial Business Response /* (1000, 5, 2015/10/29) */
Dear ***,
We regret any inconvenience that we cause
Our team has reviewed your complaint and offered you a solution in the ticket
Could you please answer us ?
Thank you very much for your support and your understanding
Best
regards,
Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept my refund and return merchandise if it ever is received

Initial Business Response /* (1000, 5, 2015/10/14) */
Dear ***,
Thank you so much for your recent review
First, I want to offer my sincerest apologies to you for the issue
Your orders were shipped out on XXXX-XX-XX,XXXX-and XXXX-XX-XX,generally they will arrive in around one
month,for more details,we have contacted you by email,please check it and reply to us
Thank you again for bringing these matters to our attention
You are a valued customer and we are committed to providing you with the best service possible
Best Regards
Customer Service

Dear ***
Thank you for notifying us of your complaint
We will check the issue for you
To check the details, please kindly go to your Sammydress account " My tickets "
Thank you for your support and patience
Sammydress Customer Service***

Dear ***,We wish to apologize that you are having sizing issues with our products. We at Sammydress provide a clear and easy to use size chart below our item description on all product pagesWe ask that customers use their correct measurements compared with our chart to check the correct size
before ordering. As for the item 1***1 you have not received, we have canceled the item and refund you, please check your account in time.We have sent you a message and are awaiting your reply in our ticket systemPlease login to your account to send us a response. Thank you for your feedback, it is always well appreciated.Sammydress Customer Service Center