SammyDress

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Dear [redacted] , Thank you so much for your recent review We regret any inconvenience or frustration that your experience has caused you After checking by using your name,we have found one order placed in August,this order was separated into packages,they were shipped out on XXXX-and XXXX-XX-XX,the shipping time is around one month We have also contacted you by email,please check it and reply to us Thank you again for bringing these matters to our attention Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ Dear ***, Thank you for taking your time to write your reviewWe regret any inconvenience or trouble that we cause on this issue We are glad to inform you that your order was separated into packages and they were shipped out on XXXX-and XXXX-XX-XX,the tracking numbers are LNXXXXXXXXXCN and LNXXXXXXXXXCN,the shipping time will be around one month.However, please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company For more details,please kindly check our email Thank you again for bringing these matters to our attention Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ I still have not received my order this is ridiculous

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Dear Valued Customer, Thank you for your recent message We will solve the issue for youWe can't check your order number with your name and email address Would you please send us your order number and detailed information on your order so that we can check it for you? Awaiting for your early reply Sammydress Customer service http://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2016/04/22) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2016/02/22) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I told them that I will be satisfied with their solution to the complaint after I receive my refund Thank you,

Initial Business Response / [redacted] (1000, 5, 2016/06/15) */ Dear Customer, We regret any frustration that it caused you We will solve the issue for you would you please send us your order number or your ticket number so that we can check it for you? Wish you reply Kind regards Wera Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) As they have not corrected anything nor gave my money back

Final Consumer Response / [redacted] (2000, 9, 2015/06/29) */ the company didnt contact me or address my complaints but refunded my money

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Dear [redacted] , Thank you for taking your time to write your reviewWe really appreciate the feedback First, we want to offer my sincerest apologies to you for the issue After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipmentThe processing time varies depending on the specific product with the average processing time approximately business days; however, it can also be affected by the item's stock statusIf your order includes popular items experiencing stock availability issues, the order can take between 7-business days to process You can check the processing time for one of the items you order here: http://www.sammydress.com/productXXXXXXX.html Please note that,according to our shipping and handling policy: Total Delivery Time = Processing Time + Shipping Time Here is the link for our shipping and handling information: http://www.sammydress.com/m-article-id-39.htm We also sent an e-mail to you with your order information,please check it Thank you again for bringing these matters to our attention Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) THEY SAID THEY WOULD RESPOND IN HRS I HAVENT HEARD ANYTHING FROM THEM SINCE THEY SENT ME A EMAIL ASKING DID I WANT MONEYBACK FOR ONE OF THE ITEMS THAT I OREDER NO REPLY FROM THEM I NEED MY MONEYI JUST DONT GIVE MY HARD EARNED MONEY AWAY FOR FREE

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ Dear [redacted] , We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction The rest items were shipped out on XXXX-and they are now on transport to the destination For more details,we have sent you an email,please check it Thank you again for bringing these matters to our attention Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Can you please resend that email to [redacted] @gmail.com I am having issues with the email associated with Sammy dress.com thank you

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Dear [redacted] , We regret any inconvenience or frustration that your experience has caused you Our team has reviewed your complaint and offered you a solution in the ticket Can you please send us your reply ? Thank you very much for your understanding Best regards, Customer Service

Dear ***,Thank you for your time.We have confirmed the returned parcel with the information you have sent to us.You have received the return address, for details, you can check the ticket [redacted] Thanks for your feedback, we will try the best to improve our service!Best Regards***Sammydress Customer Servicehttp://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2015/10/04) */ Dear [redacted] , First, I want to offer my sincerest apologies to you for the matter Currently we only have one phone line and we have many customers to deal with,the line may always be busy For your order issue,we have already replied to your email and offer you the compensation,please check and confirm it for us Thank you so much for your important feedback Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would happily accept the refund but as of today I still haven't received a credit on my card and I have have contacted the Sammydress more times with still no response

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Dear [redacted] , Thank you so much for your comment We regret any inconvenience or frustration that your experience has caused you Your order was shipped out on XXXX-XX-XX,the exact shipping time cannot be controlled and it may be delayed by some factors during transport For more details,we have already sent you an email,please check it Again, I am sorry for the frustration this has caused you and hope that this will set things right Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/08/02) */ Dear [redacted] , Thank you so much for informing us of this issueWe really appreciate the feedback We would like to apologize for all the inconvenience that we cause We would like to offer you compensation for this issue and we have already sent you an email regarding this,please check and confirm it for us Thank you again for bringing these matters to our attention Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Dear [redacted] , We regret any inconvenience or frustration that your experience has caused you We have offered the detailed measurement chart for each item online,maybe you chose your regular size and the ones you chose were not fitfor your reference, please note that inch= 2.54cm so you can convert the size accurately We have also sent you an email and offer you the solutions,please check our email Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Dear [redacted] , Thank you so much for your important feedbackWe are always very grateful to hear from our customers We have replied to your ticket,please check it and reply back to us,hope we can solve this issue soon We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction You are a valued customer, and we are committed to providing you with the best service possible Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/13) */ They finally agreed to give me 50% refund on what I purchasedIn total they gave me about 1/of what I paid overallThey would not give me a refund in the shippingAfter numerous attempts of leaving my phone number they never called to resolve the issuesIt always took more than hours for them to respond even though their website says they wouldOverall terrible business,quality,customer service, and response timeThey should be shut down for advertising nice products on their website but terrible quality once it arrives Final Business Response / [redacted] (4000, 14, 2015/07/13) */ Dear [redacted] , Thank you very much for your feedback Recently it is our busy season so we may not be able to reply to your email in time Please understand that,the shipping cost,insurance and tracking fee will be charged by the shipping company after we ship out your order We have marked on our warranty and return policy that: "We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange." Here is the link for our warranty and return policy: http://www.sammydress.com/m-article-id-16.htm For the missing items,we have already refunded full item price and we also refunded the items you're not satisfied with without returning,if you want to take the further refund,please contact us in the email and we'll offer you the return address,after you return the items,we'll offer you the rest item price Thank you very much for your understanding on this issue Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/04/20) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Dear ***, Thank you so much for your review First, I want to offer my sincerest apologies to you for the issue Your order was separated into packages,they were shipped out on XXXX-XX-XX,XXXX-and XXXX-XX-XX,the shipping time is around one month,however, please understand this is an estimateThe shipping speed is beyond our control and it depends on the courier company We have also contacted you to personally apologize and offer you the details,please check our email Best Regards Customer Service

Initial Business Response / [redacted] (1000, 8, 2015/08/18) */ Dear [redacted] , Thank you so much for your review Our products are made in China and the measurement is different,we have provided the measurement chart for all the items onlinefor your reference, please note that inch= 2.54cm so you can convert the size accurately We have sent you an email with solutions,please check it and reply to us Thank you again for bringing these matters to our attention Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Their SECOND response which came about three weeks after my complaint, was acceptable as they agreed to refund my paymentI was NOT pleased that they ignored me until they were contacted by the Revdex.com NOR that they took days to apply the refund promisedIn the end I accepted their refund and ended UP pleased but it took the Revdex.com muscle to get any action

Initial Business Response / [redacted] (1000, 5, 2015/08/09) */ Dear ***, Thank you so much for your recent review Your order was shipped out on XXXX-and the shipping time is around one month.However, please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company For more details,please check our email and reply to us We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) It took them over two weeks to ship the item and I never received any email from themI feel this is a horrible shipping speedTwo weeks after they get their money they ship and then it takes a month to get hereThat's ridiculous