SammyDress

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Dear ***, First, I want to offer my sincerest apologies to you for the issue We are NOT a scam Your order was shipped out on XXXX-and the shipping time is around one month.However, please understand this is an estimateThe shipping speed is outside our control and is dependent on the courier company For more details,we have sent you an email,please check it Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ordered item on 8/8/It is now 10/1/Even if it was shipped on 8/it is well over one monthI have asked for my money backHave not received thatThey state that they are not a scamIf there are over complaints, what would you call thatMy sister has also ordered an item about the same time, she has not received either

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ Dear [redacted] , Thank you so much for informing us of this issue We have contacted you directly to reach an amicable and acceptable solution.We will learn from this experience and ensure that steps are taken to prevent it from happening again Thank you again for bringing these matters to our attention Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Dear [redacted] , First, we would like to offer our sincerest apologies to you for the issue Currently we only have phone lines and we have many customers visiting daily,the lines may always be busy After we receive your order,normally it will take us business days to prepare the items,however,if the items you order are hot sales and having stock issues,the processing time may be delayed longer,please understand that,the exact processing time is not control by us and it depends on the supplier We have contacted you to apologize for the delay and offer an accommodation for their troubles and inconvenience,please check our email and reply to us Thank you again for bringing these matters to our attention Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/10/09) */ SAMMYdress, I have tried and tried to call, email, but I get not response from themThe have collected my money for the order that I place Aug 7, and promised to send it in days from the last time I was able to contact them early SeptemberI am not sure what to do at this point, I just want my order or my refundI cannot reach them by phone, the lines always has a rapid busy signal

Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried to email them back as well as call and they do not replyThey wanted to give me a credit to their site, I DO NOT want to buy another thing from them or give them my moneyI want my money back in my account Final Business Response / [redacted] (4000, 9, 2016/02/22) */ Dear Customer, Thank you for your early reply We have sent you the ticket, have you checked it? The ticket number is : ATXXXXXXXXXXX Please kindly reply us in time Awaiting for your early reply Sammydress Customer service http://www.sammydress.com/ Final Consumer Response / [redacted] (4200, 11, 2016/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is so frustratingAgain, they keep trying to give me an in store creditI do NOT want to buy anything from there againI just want all my money back in fullNot $4, all of my money backI keep responding and telling them this and then they will not replyThis is so frustrating!

Final Consumer Response / [redacted] (2000, 8, 2016/03/28) */ I just checked my PayPal account, and the full amount of $has been refunded!!!!!

Initial Business Response / [redacted] (1000, 5, 2015/10/04) */ Dear [redacted] , First, I want to offer my sincerest apologies to you for the matter After checking your order,we notice that Paypal has reimbursed you,please check your account in a few days For the details,we have also sent you an email,please check it Again, we extremely regret for the frustration this has caused you and hope that this will set things right Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am happy I received my refundIt was not by your choiceFortunately PayPal realizes that you are engaging in fraudulent activityI feel sorry for all the other people that I have seen complaining on Facebook that will not get any resolutionSammy Dress needs to be closed downUnfortunately since they operate out of China nothing legally can be done Final Consumer Response / [redacted] (2000, 8, 2015/10/05) */

Final Consumer Response / [redacted] (2000, 5, 2016/03/21) */ They finally contacted me and they are refunding me thanks to you

I am rejecting this response because: I requested to send my all items at my home without any extra shipping fee Or I asked for full amount back in my credit cardBut they did not agree to refund my full amount in my credit card and Items they cant send now due to some shipping cost and allThey agree to refund the amount- but half - dollar not full amount dollar in my credit card I paid dollar via credit card and dollar from wallet point for this order- [redacted] , where wallet point came from last year order due to failure of delivery for that order - M [redacted] Thats why they mentioned- they can refund only via wallet pointBut My question is - Last year Order M [redacted] , I paid with credit card and I paid and they refunded me dollar as wallet point because I never received that order tooBut when I paid with credit card for that order, why they cant refund me my amount back in my credit cardI dont want to use Wallet point They giving me wallet point so that I have to buy the items again which I dont wantBecause who will take warranty, this time items will be shipped, its already too much headache for me And placing an order again, I have to pay shipping cost againIn this way, I would be loss of money - wallet point money around dollar and again shipping free that might very I am still discussing the issue in Ticket : [redacted] , but did not get the solution yetto days back, agent mentioned- they are trying to send my items at my home without any extra cost, so I was happy to see that but somehow they sent me message, they cant send me nowI would like to get my full refund in my credit card only, no wallet pointIf they cant do that, then other option- I will need my items without any extra shipping free at my home because I already paid shipping amount for that order Thanks you so much Revdex.com for helping me and [redacted] too who is trying to solve the issue but could not done it yet

Initial Business Response / [redacted] (1000, 5, 2016/04/18) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Dear [redacted] , We regret any inconvenience or frustration that your experience has caused you We have offered the detailed measurement chart for each item online,maybe you chose your regular size and the ones you chose were not fit,for your reference, please note that inch= 2.54cm so you can convert the size accurately We have also contacted you to personally apologize and offer compensation for what was clearly an unacceptable level of serviceWe can and will do better in the future Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you abetter solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company settled refund

I am rejecting this response because:I too have received a similar responseSammy Dress has encouraged me to close the ticket with you the Revdex.comI have advised them every step of the wayI mailed he items ordered back to them, sent them proof, tracked the package that it was received by third partyI still do not have my refundOnce I have that and not a moment sooner will I close the ticket, I have advised Sammy Dress in those exact wordsI do appreciate Revdex.com complete and total assistance and support, you have been most helpfulI will update you the moment I receive my refund

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Dear [redacted] , Thank you for taking your time to write your review We regret all the inconvenience that we cause According to the tracking information: Your item was delivered in or at the mailbox at 11:am on June 2, in *** [redacted] XXXXX You can track the package on: [redacted] As for this issue,we have applied for compensation for you,please check our email and confirm it Thank you again for bringing these matters to our attention Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although the tracking info states my purchase was delivered, it must have been placed in the wrong mailbox because I never received it Nonetheless, an apology was given and a refund was returned, thank you for your assistance

Initial Business Response / [redacted] (1000, 8, 2015/06/30) */ Dear [redacted] , Thank you so much for your important feedback We very much regret for the inconvenience that we cause Your order was shipped out on XXXX-XX-XX,the tracking number is XXXXXXXXXXXXXXXXXXXXXX,I've tracked the package for you and notice that,it was delivered on Jun The package can be tracked on: http://webtrack.dhlglobalmail.com/?trackingnumber=XXXXXXXXXXXXXXXXXXXXXX&locale= We have contacted you by email with the information,please check and reply back to us We have sent an e-mail to you already,please check it and reply,hope we can solve this issue soon You are a valued customer, and we are committed to providing you with the best service possible Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) They gave me a refund to my paypal account for items that were out of stock and said if I was not happy with the other items they would send me a better solution.Its too bad they did not cancel the whole order as I requested I canceled it the same day I ordered it but I guess they were not going to give me my money back.I blame myself if I had read the reviews on how bad the company is and what they sell is junk I would have never orderdLESSON LEARNED

Initial Business Response / [redacted] (1000, 5, 2015/08/16) */ Dear [redacted] , Thank you so much for your recent review First, we want to offer our sincerest apologies to you for the issue Currently we have only phone lines and we have many customers visting because it is our busy season recently,it may be slightly difficult to reach us Would you please offer us the order number first so that we can check and offer you the solutions? We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is asking additional information, which I'm happy to provide (Order MMXXXXXXXXXXXXXXXX) however they did not provide a solution here, and I am still unable to get in contact with them via their phone, web ticket system or their online chatI do not accept that there has not been a solution

Initial Business Response / [redacted] (1000, 5, 2016/03/29) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive an email however, it still looks like my package won't be delivered until possibly another days considering I ordered it over weeks agoAlso I was supposed to be refunded for the shipping cost and I have yet to see that credited to my account on sammydress.com Final Consumer Response / [redacted] (4200, 19, 2016/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have yet to receive my 3rd item Final Business Response / [redacted] (4000, 21, 2016/04/15) */ Dear Valued Customer, Thank you for your early reply Have you received the refund? Please feel free to ask if you have any questions Sammydress Customer Service http://www.sammydress.com/

Dear [redacted] , Thank you for taking your time to write your review We will check the issue for you Thank you very much for your collaboration Sammydress Customer servicehttp://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2016/06/20) */ Dear Customer, Thank you for your early reply We checked that your order has been shipped out on XXXX-X-XX.There are some external factors which may cause some delay on the delivery time,such as remote locations, peak shopping and shipping periods, Holidays and Festivals, weather, customs clearance We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got the refund into my account