SammyDress

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Dear ***, Let us start by apologizing personally for your experience.We really want to work with you to make this right We have contacted you personally by email and offer you the solution,please check and reply back to us,we hope we can solve this matter together soon We regret any inconvenience or frustration that your experience has caused you Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ Dear [redacted] , Thank you for taking your time to write your reviewWe really appreciate the feedback We want to offer my sincerest apologies to you for the issue Here is the link for our warranty and return policy,please check on: http://www.sammydress.com/m-article-id-16.htm We do in fact inspect all items before we ship themUnfortunately,the sizes are measured by manual and sometimes there [redacted] be deviation We have already contacted you personally and offer you the solutions,please check it Thank you again for bringing these matters to our attention Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Dear [redacted] , We want to start by thanking you for notifying us about the issue We regret any inconvenience or frustration that your experience has caused you We have already sent you an email regarding this issue,please kindly check and reply back to us Thank you again for bringing these matters to our attention Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has refunded my original purchase price, minus the shipping, for the item that never arrived

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Dear [redacted] , Thank you for your important feedback and for letting us about your experience with us We would like to apologize for all the inconvenience that may cause After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipmentThe processing time varies depending on the specific product with the average processing time approximately business days; however, it can also be affected by the item's stock statusIf your order includes popular items experiencing stock availability issues, the order can take between 7-business days to process We have sent you an email with details,please check it and reply back to us Thank you so much again for bringing the issue to our attention We value your patronage and wish to continue serving you in the best way possible Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/04/06) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have sent them several emails and several phone messages that I would like to return the item , that I did not order, they are not responding to my messages at all Final Business Response / [redacted] (4000, 25, 2016/04/15) */ Dear Customer, Thank you for your early reply We checked that we just sent you one wig Here is your payment details: shopping money : USD subtotal : + Traking number: Order amount: USD We will send you a better solution, please kindly see the tiket Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Final Consumer Response / [redacted] (4200, 27, 2016/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok well at this moment I do not have proof that I only ordered wig, Because of them sending me wigs, I had to report that my debit card was comprimisedso they closed my account and sent me a new debit card and now when I go to look for the transaction, it does not show because I no longer have that cardAlso, I see they charged me for a $tracking numberI never got a tracking number at allThe only thing I ever received from them was an email saying that they received my payment from PaypalPaypal is offering to give me 15% which is and I did not accept their offer.I dont think I should have to take any less then what I paid for the wig.I have tried several times to call them with no response and I emailed them asking for an RMA number so I could return itI have not gotten any response from themI would like my money back,for all the trouble and time this has cost meReally if they could provide me with an RMA number I would gladly return the wig, but I dont think I would ever get a response or my money backThank you for you time and help

Initial Business Response / [redacted] (1000, 5, 2016/05/12) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/19) */ Thank you for your helpI finally received a refund from Sammy Dress [redacted]

Dear [redacted] Thank you for notifying us of your complaint We checked that both of your orders have been shipped out on 2016-10-17.The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, holidays and festivals, inclement weather and operational issues impacting the shipping company We have taken care of your complaint and offered a resolution via the ticket center Thank you for your support and patience Sammydress Customer Service http://www.sammydress.com/

Initial Business Response / [redacted] (1000, 6, 2015/08/24) */ Dear [redacted] , Thank you very much for your recent review We regret any inconvenience or trouble that we cause We already applied for compensation for you and please check our email for details You are a valued customer for us and we are committed to providing you with the best service possible Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sammydress has refunded $to my credit account and informed me I do not have to return the items, thereby I avoid the cost of return deliveryI am satisfied with this resolution of my complaint

Initial Business Response / [redacted] (1000, 5, 2016/03/11) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/

Dear ***,Sammydress can be contact by Live Chat, Support Center or phone hours a dayIf we cannot be reached please leave a message and our team will get back to you within hoursOur phone number for US customers is: + (1) [redacted] , and for other countries is: + (001) [redacted] Our lines operate in English and are available from 7:30-21:30, days a weekOur system will send you the confirmation email once you have registered email, we suggest that you can check in your spam.Please get in touch with us and we would be happy to solve your issue,Sammydress Customer Service Center

Initial Business Response / [redacted] (1000, 8, 2015/06/22) */ Dear [redacted] , Thank you so much for your important feedbackWe are always very grateful to hear from our customers We have already refunded you,the refund ID is 6KLXXXXXRXXXXXXXX We have also sent an e-mail to you with more details,please check it and reply back to us We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Dear [redacted] , Let me start by apologizing personally for your experience We have taken care of your complaint and offered a resolution via the ticket center.Could you please answer us ? Once again, we cannot apologize enough for any inconveniences this case may have caused you Best Regards Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11793911, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/02/22) */ Dear Customer, Thank you for your early reply We have sent you an email Please kindly reply us, we will send you a better solution once we get the reply from you Awaiting for your reply Sammydress Customer Service http://www.sammydress.com/

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ Dear ***, Thank you for your recent review,we would like to apologize for any inconvenience that we cause on this issue We have contacted you by email and offer you an exchange,please check and confirm it Thank you again for bringing these matters to our attention You are a valued customer, and we are committed to providing you with the best service possible Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I accepted Sammydress.com responseSammydress.com advised that the company would resend out a new dress as first ordered for free Thank you for all of your help

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Dear ***, Thank you for taking your time to write your reviewWe really appreciate the feedback We regret any inconvenience or trouble that we cause on this issue Our products are made in China and the measurement is different,maybe the sizes you chose were not fitfor your reference, please note that inch= 2.54cm so you can convert the size accurately We do in fact inspect all items before we ship themUnfortunately, somtimes items may get damaged or dirty during shipping At this time we only have phone lines and they might get busy very quick If you have any question,you can contact us by email and we have already offered the solutions in th email,please check it Thank you again for bringing these matters to our attention Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Dear [redacted] , Thank you for taking your time to write your review We regret any inconvenience or frustration that your experience has caused you Our total delivery time= processing time+shipping time We have checked and notice that,the processing time for the item is 7-business days,you can check here: http://www.sammydress.com/productXXXXXXX.html For more details,we have contacted you by email,please check it You are a valued customer and we are committed to providing you with the best service possible Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) ACTUALL I PAID FOR EXPRESS SHIPPING BUT I WAS REFUNDED AFTER POSTING THIS

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Dear ***, First, I want to offer my sincerest apologies to you for the issue For this issue,we have already contacted you by email and offer the solution,please check it You are a valued customer and we are committed to providing you with the best service possible Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (4200, 12, 2015/10/07) */ This complaint has not been resolvedI have not received my package nor have I received a refundI have waited over months on an item that was supposed to be delivered in less than one and now I cannot even get into contact with themI will be submitting another complaint through Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Dear [redacted] , Thank you for taking your time to write your review We have tried to retrieve your order by using your name,phone number and email address,but we cannot find the order in our system,would you please tell us the order number first? Please rest assured that,we'll always provide the best service for our valued customers Thank you again for bringing these matters to our attention Best Regards Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/08/09) */ Dear [redacted] , Thank you so much for informing us of this issue. For this issue,we would like to resolve it for you and we have offered the solutions in the email,please kindly check it first. You are a valued customer, and we are... committed to providing you with the best service possible. Best Regards Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not see here that they will refund. They say they would like to resolve and that solution is in email but I do not see what their solution is. I will accept only if they are refunding the total amount that I paid them through my PayPal account. Otherwise I do not feel there is a resolution.