Ross Fitchner Home Repairs

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact us by calling the phone number provided in the voice-mail left for you by the local Club Manager.We look forward to speaking with you...

soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I suffer from the disability of anxiety and PTSD, I use the gym in the evenings as a form of physical therapy to ease the side effects of chemotherapy that have resulted in nueropathy of both my hands and feet. I have spoken to the facility manager and to the corporate offices about the incident that happened with employee [redacted] verbal assualt has left me very nervous and anxious because I don't know what his next uncontrolled behavior towards me might be. I fear for my life. I need the gym to stay health due to my health concerns, and this gym is the closest to me, with the hours that help with my aniexty. Please help, thank you. [redacted]

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to speaking with...

you soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
24 Hour Fitness considers the matter closed because they will not work with me. I do not wish to do business with them, as they have questionable business practices. Raising annual dues by 344% in one year is ridiculous. Claiming that "everyone's dues" have increased is patently untrue, since I checked with several people both in [redacted] and [redacted] and their dues have not increased at all this year. Since 24 Hour Fitness will not agree to reduce that 344% increase, the matter might be "closed" according to them, but their shoddy business practices are unacceptable, and I do not accept their "offer" because there wasn't one.
Regards,
[redacted]

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
We thank you for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear[redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately, we were not able to reach you.  At your earliest convenience, please return our call by calling the phone number provided in our voicemail.
We look forward to hearing...

from you soon.
Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]
We have received a copy of your comments filed with the RevDex.com...

and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by the local Club Manager.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did speak to the club manager and she said she could not do anything for me.  She stated my request could not be done by here and that I should contact the person who originally made me the offer.  When I told her the csstomer service person in corporate told me it was not possible to reach the person who made the commitment she said she could not help.  
This is clearly a run around back and forth between people who all have no interest in fulfilling the offer I was made.  I also asked, when I spoke to the customer service representative, before I filed this complaint, who I could go to at a higher level and was told there is no one else I can speak with.
Clearly the only interest this firm has is in money and there is no interest in good customer relations.  My request would be of no cost to them but all they want is for me to pay to upgrade my membership.

Dear [redacted]
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership.
Pursuant to your membership agreement with 24 Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. Our records indicate that, per your conversation with the local Club Manager on 3/11/16, they have addressed your feedback related to the local club and are working to address any outstanding items at club level. 
In closing, we appreciate your feedback but we are unable to comply with your request to reduce your annual renewal. However, we do believe that even with the increase, you are still getting a great value at a highly competitive rate. 
We thank you for being a member and wish you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour...

Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.com. Unfortunately, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number provided in...

their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by your local club.  Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear[redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately, we were not able to reach you.  At your earliest convenience, please return our call by calling the phone number provided in our voicemail.
We look forward to...

hearing from you soon.
Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]As previously stated, our records indicate that a refund has been processed and refund check #[redacted] in the amount of $533.33 was mailed to your address on file on July 14, 2016. 
Regarding the additional refund you are seeking in the amount of $266.67, our records indicate that 24 Hour Fitness did not successfully collect this payment as it was reversed by your bank. Although you provided a bank statement indicating a pending charge for $266.67 dated 6/2016, this payment was later reversed on 7/9/16 as a result of the dispute process you initiated with your bank. Your banking institution stopped payment and as a result, 24 Hour Fitness did not collect this payment. Additionally, this amount has been waived in our system as an extra precaution to assure you there will no further attempts for 24 Hour Fitness to collect this amount.   At this time, our records indicate that the appropriate refunds have been issued and there are no other refunds due to you regarding your account. 
We hope that this brings some clarification to your concern as well as the terms of your refund.  Should you you require any further confirmation regarding the stop payment initiated by your bank, we encourage you to contact your banking institution for further assistance.
Sincerely,24 Hour Fitness Corporate Office

Dear Ms. [redacted],
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I have received the refund from 24 Hour Fitness, and this case can now be closed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken with 24 hour fitness, and they explained that they increased our rates because it is within the fine print of the contract that they can do so, however, this is not an acceptable answer to me, especially as the contracted rate was only honored for 3 years.  As sold to us, there was no mention that our rates could or would go up, rather that our rates were locked in as long as we remained members.  Given that they have increased our rates, an increase of 50% for my wife and 33% for me seems excessive.Additionally, I would have liked a commitment to not continue with deceptive marketing practices, though I don't know if they are continuing to do so.
Regards,
[redacted]

Dear Ms. [redacted],Our records indicate that the General Manager of your local club has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately, they were not able to speak with you. At your earliest convenience, please contact us by calling the...

phone number provided in their voicemails and email.We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that a copy of your membership agreement has been retrieved and reviewed by our office. A Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your...

agreement.Promoting Health and Fitness, 24 Hour Fitness Corporate Office