Ross Fitchner Home Repairs

Dear Ms. [redacted],
We
have received a copy of your comments filed with the Revdex.com and
sincerely apologize for any inconvenience you may have experienced. 
Our records
indicate that your concern has been resolved by our office.  Should
you have any...

further questions or concerns, please let us know.
We wish you
continued success with your future fitness goals.
Promoting Health and Fitness, 
24 Hour Fitness Corporate Office

Dear [redacted]
Unfortunately, we are unable to reach you in follow up to the telephone conversation you had with our office on 11/10/16. At your earliest convenience, please contact us by calling the phone number provided by our Member Care Specialist. 
We look forward to speaking with you...

soon.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate
that a Member Care Specialist from our office has contacted you and is currently working with you regarding your concern.  
If you have any
questions, please let us know.
Promoting Health and
Fitness,24 Hour Fitness
Corporate...

Office

Dear [redacted]
Per your membership
agreement purchased on 11/16/06, your membership is eligible for an annual
dues increase after the initial prepaid term. Please note that
this increase was not a decision which we took lightly. However, it was an
important and necessary step to ensure we provide all of our members with a
clean, friendly, well-maintained club experience. 
We value your loyalty
and believe even with the increase, you are still getting the best value and
access to all Sport (Active and Fit-Lite level) clubs nationwide based on your
access level.
Please note that any variances in pricing, access, terms and conditions, etc. are based on the type of membership purchased, as well as when/where it was purchased by the member as pricing/promotions may vary by club location. As such, we are unable to verify what type of membership your friends purchased with 24 Hour Fitness. Additionally, due to privacy laws, we would not be able to discuss the terms of their agreement with you. We can only speak of the terms and conditions of the membership product purchased by you.On behalf of 24 Hour
Fitness, we thank you for your valued business and look forward to helping you
with your fitness journey in the many years ahead.
Yours in Fitness, 
24 Hour Fitness Corporate

Dear [redacted]
We have received a copy of your comments that were filed with the RevDex.com. 
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may...

have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been resolved by our office.  Should you have any further questions, please let us know. We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, 24 Hour...

Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been addressed by our
office.  Should you have any further
questions, please let us know.
We thank you for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour...

Fitness Corporate Office

Dear [redacted]Our records indicate that a second attempt was made to contact you via phone on 7/8/16. Unfortunately we are still unable to reach you by phone so our Member Care Specialist has left another voicemail providing their contact information and confirming our call back number. Sincerely,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by our office.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My membership was re-instated which I appreciate, however my annual renewal rates are still over 400% from where they started which is a bait and switch from how it was sold to me (was told only small adjustments would be made to adjust for inflation etc).
I was also charged a full $129 for 2016 dues, even though my membership was not active for over half the year.
I know there is a class action lawsuit in regards to how 24 hour fitness is handling these 'lifetime' memberships. Very disappointed.
Regards,[redacted]

The clarification to that statement "I want to know exactly what their policy is," is as follows:[redacted] in [redacted] said the club has a billing system where they would bill me monthly, however, [redacted] said that was not true. Also, when I asked if I could bring cash in monthly, I was first told that I...

could and then when my husband went into the club, [redacted] said there was no way they would take cash, credit card only.  
So, which is it?  I REFUSE to give my credit card number in order for my son t to join the club.  Not only did they use my card fraudulent and without my permission, I had to completely cancel my credit card.  That was completely irresponsible and illegal.  I can see from all the reviews on Revdex.com the club seems to be known for being is when it comes to billing and credit cards.  It is unfortunate that no one is willing to take personal accountability.  I want to be reimbursed for my two months they illegally used my credit card and I want my complaint posted.  I would also like an apology from the CEO, who did not have the decency to respond to me or my attorney directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The phone number of [redacted] is my correct contact number, and I just confirmed that the voicemail is empty and functional.  I also contacted 24 Hour Fitness today and cofirmed that they have the [redacted] number on file.  I tried to resolve my pricing issue with the company again today (2nd time), to no avail; I was read the same script by the call center representative that the 50% dues increase from $99.99 to $149.99, while regretable, is necessary for the maintenance of the clubs.  The logical flaw in this argument is that once the company upgrades a club, they re-brand it as a Super Sport (rather than the Active/Sport locations that my membership can access) and I am denied entry to it, so I am not getting the benefit of the upgrade yet receive the 50% increase in dues to pay for it anyway.  The bottom line is that I paid $250 lump sum up-front for 3 years in order to keep my renewals at $99 thereafter, and with a 50% increase in the renewals my up-front large expense is being negated because I am not getting the benefit of the lower renewals it they're going to increase by 50% as well on the back-end.As an alternate contact number, my work phone is [redacted]Thank you so much for your assistance and representation in my complaint, I really appreciate it.
Regards,
[redacted]

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local District Manager.We look forward to speaking with you...

soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been resolved by our office.  Should you have any questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All lies . No one responded to me or reached out to me in regards to my concerns . My request went unfulfilled . I guess that is how they treat customers . But it doesn't shock me that they would lie and say they met my concerns . 
Regards,
[redacted]

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. Additionally, we are unable to leave a message as there is no voicemail option available for the phone number provided in your correspondence. At your earliest convenience, please provide an alternate...

number where we may reach you to assist with your concern. Welook forward to speaking with you soon.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by...

the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I never recieved my trainings. I wanted a guy at 6am to train. They provided me nothing but excuses. The manager is lying, I never agreed to anything. I told her I wanted my money back. I just want my $486 back and I'll be a happy camper.Regards,[redacted]

Dear [redacted]Mr. [redacted],
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions, please let us know.
We thank you for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office