Ross Fitchner Home Repairs

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately, we were not able to reach you.  At your earliest convenience, please return our call by calling the phone number provided in our voicemail.
We look forward to...

hearing from you soon. 
Yours in Fitness,24 Hour Fitness Corporate

Dear Ms. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.com. Unfortunately, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number provided...

in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear Mr. [redacted],Our records indicate that a Member Care Specialist has contacted you in follow up to the feedback you provided to the Revdex.com, and they are working with you towards a resolution to your son's membership concern.Should you have any questions, please let us know.Promoting...

Health and Fitness,24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello,  
This is a follow up email on the conversation we had this morning about my complaint with 24 Hour Fitness.
I closed this complaint by mistake as I did not realize that accepting this message would result in closing the case. I was not given a phone number to contact 24 Hour Fitness and was not refunded for the disputed amount.
Please let me know if there is any further information or detail that I can provide. My phone number is [redacted] or you can reach me at   [redacted]
 
Thanks,
[redacted]

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted] and have determined that this proposed action does not fully resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. The business DID provide refund of yearly fees not disclosed
2. The business DID provide partial refund of overpaid membership and partial credit towards future membership for those amounts unable to be refunded at the club level
3. The business DID NOT provide notice that an updated policy would protect their members from fraudulent activities as carried out by their employees and representatives. As a result of a 2-year fight with the business and numerous ignored requests from the corporate office including refusal to provide chain-of-command complaint contacts,  I requested:
" That 24 hour would put in place a policy that would inform consumers when an Employee acting on their behalf to set up contracts, is fired for setting up fraudulent accounts so that the issues can be thoroughly addressed in a timely manner."
This particular burden WAS NOT met. This is crucial to fair business practices and consumer protection and rights. This is equally as important as providing remedy for fraudulent billing- to address the emotional duress inflicted by the business in their initial refusal and inadequacy with resolving the complaint in a timely manner, having known that their employee committed fraud. A policy to contact victims of fraud when known, should be the burden of the business and not the victim.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As you can see, by 24 hour's response, they are not offering any resolve. I was explained the conditions of the membership by their assistant manager, [redacted].  Now 24 hour does not want to honor those conditions.Please note that I am not the only 24 hour patron who has filed a complaint with the Revdex.com regarding this situation. Many of us were scammed. Moreover, they ignored me until Revdex.com became involved. Even then 24 hour ignored the Revdex.com, with the Revdex.com having to send them many notifications of non-response. The only way to resolve this issue is for them to honor what I was told, i.e., annual dues of $29 for as long as I remain a member, or they can refund me all the money I have paid them thus far, i.e., $895.They will not do either. They are only willing to do nothing at all.
Regards,
[redacted]

Dear [redacted]Unfortunately we are unable to reach you by phone to discuss this matter. To clarify, we have received an automated message stating "this subscriber is not accepting calls at this time." 
At your earliest convenience, please provide an alternate phone number...

where we may reach you in follow up to your concern .
We look forward to speaking with you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not yet been reimbursed the money that was taken out of my bank account, after the Operations Manager kicked me out of the gym without a reason, and I cancelled my membership. Then, I was lied over and over about the money being put back in my account, then that a check was going to be sent, then that it will be sent, then that it was sent, etc, etc...  Never received my money or an apology for the horrible and unacceptable treatment I received after 24 years of membership.So, no. It has not been solved.
Regards,
[redacted]

Dear
[redacted]
We have received and...

thoroughly reviewed your comments filed with the
Revdex.com regarding your local 24 Hour Fitness club location. We sincerely
apologize for any inconvenience that this may have caused.
24 Hour Fitness prides itself on our commitment to
provide our members with the highest level of satisfaction possible.  We sincerely regret any unpleasant experience
that may have occurred to detract from our level of service or our facilities.
Our records indicate that your concern was resolved by the local Club Manager.
Should you have any further questions or concerns regarding this matter, please
contact the Club Manager directly for assistance.
Once again, we apologize for any inconvenience that this may have caused and
thank your family for your valued business.
Promoting Health and Fitness, 24 Hour Fitness Corporate

Dear [redacted]
Unfortunately, we are unable to reach you in follow up to the comments you provided to the Revdex.com as the phone number you provided does not allow a voicemail option. At your earliest convenience, please provide an alternate number where you can be...

reached.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been addressed by our office.  Should you have any further questions,
please let us know. 
We thank you for being a member and wish you continued success with your future
fitness goals.
Promoting Health and...

Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by the local Club Manager.  Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I called amd got voicemail they can try again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not yet resolved my complaint.  For your reference, the message Revdex.com relayed to me is as follows:
Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately, we were not able to speak with you as you stated it wasn't a good time to talk.  At your earliest convenience, please return our call for further assistance.
We look forward to hearing from you soon.
Yours in Fitness,
24 Hour Fitness Corporate
24 Hour Fitness did attempt to contact me once - they called me on my mobile phone while I was at my sister-in-law's house a few hours after she passed away (I can't make this stuff up). They promised to call me back in a few days and never made a second attempt. The message they sent you asked for me to contact them, but provided no contact information.
I am more than happy to attempt to resolve this with them, but I need to know who to contact and how to contact them.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was NOT offered access to the Super Sport club in question, that is a flat out lie. I understand what my agreement says, that has never been the problem. My problem is that I was sold the super sport membership by your sales rep and then he had me sign for an all sport. Is 24 hour fitness not liable for what their sales reps say to people. How is a bait and switch OK with your company?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] [redacted]

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you in follow up to the additional feedback you provided to the Revdex.com. Unfortunately we were unable to reach you.  At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail.
We look forward to speaking with you soon.Promoting Health and Fitness, 24 Hour Fitness Corporate Office