Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear [redacted]Thank you...

for following up with me on my complaint. I spoke with [redacted] at the 24 Hour Fitness corporate office today, and she was very nice, but no adjustment will be made to the membership renewal amount.  I find their excuses unsatisfactory, and I realize I was at fault to not reading the contract carefully after I was told the renewals would not increase by more than 10% a year. [redacted] said some of the older contracts stated that annual renewals would not increase, but mine was not one of those. I will be dropping my membership, as I don't agree with this policy of large increases on annual renewals. I realize I'm just one member, but I don't think this business model is very ethical.I appreciate the Revdex.com helping me get into contact with the corporate office and thank you for following up with me.[redacted]

Dear [redacted]
Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Dear [redacted]
Our records indicate that your concern has been addressed by our
office.  Should you have any further
questions, please let us know.
We thank you for being a member and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour...

Fitness Corporate Office

Dear [redacted]
Thank
you for your response. 
Per
your membership agreement, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightly. However, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience. 
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately 350 clubs nationwide based on your
access level.
On
behalf of 24 Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead.
Yours
in Fitness, 
24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand what the message is saying.  my credit card company indicates that 24 hour fitness has 60 days from 7-9-16 to respond to them regarding the dispute.  until 24 hour fitness responds or the 60 days comes - whichever comes first - this is not settled.  [redacted] from 24 hr fitness called me on Tuesday 8-16-16 and this was informed to her.  she stated she would talk to the accounting department to communicate with the credit card company. She stated she would call me back by Friday. She has not .  I just called the card company and they have not received any response or inquiry from 24 hour fitness. So according  to my credit card company, the charge is still pending.  either 24 hour fitness must respond to them to clear the issue or after the 60 days it will become permanent.  so until either one occurs, I still have an unresolved situation. 
Hopefully 24 hr will be true to their word and not rebill again later, but you never know about things anymore.  Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
24 hour fitness did not leave "voice-mails".There reply is a non-answer. The only communication I have received is the following: The Revdex.com send me an email on 8-9-2015 that my complaint had been submitted and apparently 24hour fitness ignored the Revdex.com since the Revdex.com had to contact them again  since I then received the following email from the Revdex.com.The Revdex.com then send me another email on 8-25-2015 stating "2nd notice: The Revdex.com made a 2nd attempt to contact the business,". Thus, they ignored them which is not surprising since 24hour corporate number has in the past given me misleading, confusing, and contradictory information so I had NO CHOICE but to contact the Revdex.com for a resolution. Nothing has been resolved.24Hour fitness did not leave "voice-mails."They can simply email me to clarify.Meanwhile my health is suffering because I cannot access the facility that promised to makmake health a priority in their ads.
Regards,
[redacted]

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted you and they are working with you towards a resolution to your concern.
Should you have any questions, please let us know.
Sincerely,
24 Hour Fitness Corporate

Dear [redacted]Our records indicate that your concern has been addressed by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

I have not recieved any calls, voicemails or email from the business. [redacted]    Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Ms. [redacted],Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.com. Unfortunately, they were unable to speak with you. At your earliest convenience, please contact us by calling the phone number...

provided in their voicemails for assistance.We look forward to speaking with you soon!Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear
[redacted]
We have reviewed your
additional comments that were filed with the Revdex.com and, as
previously mentioned, we sincerely regret any misunderstanding that may have
occurred to detract from our level of service or our facilities.
Pursuant to your signed
agreement, you purchased a Keep Fit, All Club Sport membership which gives you access to
over 380 club locations nationwide based on your access level.  As
referenced in your membership agreement, your membership allows you access to All
Active Clubs, Express Clubs and Sport Clubs which does not include
access to Super Sport and Ultra Sport level clubs.  As such, if you wish to access any of our
Super Sport or Ultra Sport locations, you will need to upgrade your membership.
We hope that this brings
some clarification to your concern, as well as the terms of the membership
agreement that you purchased with 24 Hour Fitness. Please note that we did attempt to
work with you towards an amicable resolution so you could access the requested
club location, however we were sorry to hear that you declined our offer.
We wish you continued success with your health and fitness goals.
Yours in Fitness, 24 Hour Fitness Corporate

Dear [redacted]
We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction...

possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been addressed by our
office.  It is our hope that we were able to answer all of your questions and help clarify the terms of the membership agreement you purchased with 24 Hour Fitness. Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that the Operations Manager has contacted you in follow up to your feedback regarding your local club. Should you have any further questions, please let us know.Yours in Fitness,24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]
We have received your comments filed with the
Revdex.com...

regarding your 24 Hour Fitness membership.
Unfortunately we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We look forward to speaking with you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concern. Unfortunately, we were not able to reach you.
 At your earliest convenience, please return our call by calling the phone
number provided in our voicemail.
We look forward...

to hearing from you soon.
Yours in Fitness,24 Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response I received by 24 hour fitness indicates that the local club has been unsuccessful in their attempts to contact me, however, this claim is not accurate.  I had only received one voicemail on 10/27/15 from [redacted] who claimed to be the new manager at the [redacted] location.  I called back on the same day and was advised that he was in a meeting and left my information for him to call me back.  I did not receive a callback.  I made a second attempt to contact [redacted] the following day and was advised that he was no longer with the company and spoke to the interim manager, [redacted].  On 10/28/15, I briefly summarized my issue with [redacted] and he advised me that he would need to speak with the district manager due to the monetary value of my request.  He advised me that he hoped to get back to me by Friday, however, that did not happen.  I called again on Monday 11/2/15 to follow-up with [redacted] and was advised that he was in California all week for meetings.  I received this email message response on Thursday, 11/5/15, suggesting that I was the one that was unable to be reached.  I called again today, 11/9/15 in another attempt to reach [redacted] and get closure for this issue.  Once again, he was in a meeting and I left a message to call me back and I have not heard from him yet this evening.  Clearly, I am not the difficult one to reach.  The constant turnover in management at this location coupled with the unresponsiveness to multiple messages left for callback have caused the delay in resolution, not my inability to return a voicemail.]   
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is a rejection because we haven't reached an agreement yet. I have been in communication with the local district manager, however they've been unable to grant me what I have requested.Regards,[redacted]