Revice Denim

It's been a month and I still haven't received my order, and have gotten mixed responses about when I'll receive them.
I have never complained about a business before, but after reading the many complaints about how people are waiting 1-2+ months for their order, I'm a bit concerned. I ordered my jeans on 12/16, and two weeks later still hadn't heard anything so I reached out asking for an ETA. I got a long email about how my glasses were in step 3 of the process, and that they would ship out within 2 weeks. I reached out again on 1/6 and got a response a few days later saying to allow 1-2 more weeks. It's now been a week and a half since then, and I STILL don't have tracking information. I'm frustrated that I've never gotten a clear ETA, and on top of that a different time frame every time I email the company. I also noticed that the preorder dates are not up to date on their website, which is frustrating since the first person who emailed me back said to look at the website for preorder shipping dates. Since the company doesn't do refunds, I'm pretty nervous that I won't ever receive my jeans and I'll just be out $70. The bad and inconsistent customer service combined with the prolonged wait time is making me never want to order with this company again, which is upsetting because I love the look of their denim and would love to be a customer in the future. Unfortunately I just feel a bit scammed and am unsure if I'll even receive them within the next month.

I placed an order on 12/18/18 and never received my order.
I placed an order on 12/18/18 order no. XXXXX for a pair of jeans for $65.80 billed to my paypal account. Item ordered was never received and no one answers customer service request.

I ordered a pair of jeans for my daughter and need to return them. I have emailed the company 3 times for instructions with no response.
I ordered a pair of robe wash ex-boyfriend jeans (order #XXXXX) for my daughter and gave them to her for christmas. They do not fit. According to the website the company will exchange within 30 days. I filled out the exchange form on the website three times (12/25, 1/2 and 1/14) but did not receive any response. The jeans cost $70.40.

No communication and no refund after many tries. I have askied for my refund numerous times with no reply
Horrible.

I placed an order over 3 months ago, only received one of my items. Customer service stopped replying when assisting to help locate my package.
I ordered two items 11/14/18 for their "yin yang shorts" and their "venus pants", this included a free shirt with purchase. On 12/11/18 the shorts I ordered had been "sent out", I continuously checked up on tracking and noticed it wasn't updating. I waited the recommended time to contact them since it did say to wait about a week or so. On 12/17/18 pants I ordered had also been sent out, including tracking as well. By 12/20/2018 the pants were delivered. I decided to contact the customer service about the tracking for the shorts on 12/18/18. The email contained:
Hi Revice!
This is my second time contacting you guys, I never got a response the first time (emailed 11/15/18) so lets hope I actually get one this time. This is my first time ever shopping with you guys and its already not going so well... I placed an order on November 14, I knew the Venus Flares I ordered would be delayed because it did say they were back ordered. However, I did not think it would take almost a month for you guys to ship the Yin Yang shorts separately since there wasn't any sort of warning saying they were back ordered. Anyways, December 11, 2018 I got an email stating that a part of my order was on its way. The tracking for it is, DHL XXXXXXXXXXXXXXXX and it didn't show actual tracking for the item until December 12, 2018.... and hasn't updated since. The Yin Yang shorts also don't even have an estimated delivery date yet. The second half of my order, the Venus Flares have also shipped out as of yesterday and already show tracking and an ETA. I'll be so surprised if the back ordered item arrives before the one that was supposed to already be in stock...... if you could please help me out with located the first half of the order! DHL wasn't a lot of help in their chat box.
In response I got a generic reply about allowing 1-2 weeks for production then I can expect tracking, which clearing shows the employee didn't even read over my review where I said I had already received tracking for the shorts. I pointed this out and she said that she would look into it on 12/19/18, on 12/30/18 I asked for an update on my order again and I got the same generic response again! After filling her in AGAIN she asked if I needed the yin yang shorts still on 12/30/18. On 12/31/18 I confirmed that was what I was missing, she then replied to have it shipped out by the end of the week (she sent this on wed 1/2/18). On Fri 1/4/18, the end of most business weeks I emailed her again asking for shipment tracking, to which I got no response. On 1/10/19 I asked again for tracking since I have a return already from that order for which I have to pay to ship back for store credit and I wanted to make sure the shorts worked out before sending the pants back. It is now 1/15/19 and I still have yet to hear anything back from Revice. On 1/13/19 I sent another email, now through their website to hopefully get a different person to reply, I have yet to receive a response for this last contact, their website does say to allow 72 hours but at this point I am past the point of waiting for a response.

My order has not been even shipped after more than a month I placed it.
Purchase date: December 2nd 2018, order #XXXXX, description: Ying Yang Crops/Tokyo wash size 30, payment amount and method: $68.60 Discover card
The payment was already charged to my card since I placed my order, as of 01/12/2019 I have NOT received my product, I already contacted the customer service 4 times in different occasions, their first answer was: allow 1-2 weeks and your order will be shipped but this did not happen, emailed them again and again and finally they answered but the reply was literally a copy paste of the first time I was in touch with them. I can not believe is taking this long, I know I am not the only customer having this issue and that is why I demand a quick not only answer but deliver of my product, I mean the payment was made immediately with my purchase, I have never had this terrible situation with any other company online. Last thing when I check my order status online it says Processing .... so what does that mean? they dont even have the product available to be shipped or what ?? I only want to get what I paid for.

My last request order(complain #) online is

I ordered on December 10, 2018. It is not January 14, 2019 and I have yet to receive the item. I have emailed them multiple times with vague answers.
I have waited over a month for this product. I complied with their obscure timetables they have given me. I really want the product so I am trying to be patient but a month is entirely too long. This business advertises on instagram constantly and are luring people in with no promises of delivery.

This company has failed to return emails and Instagram messages regarding my concern with not getting an exchange.
In November of 2019 I purchased two pairs of jeans from Revice and received them in a timely manner. Unfortunately they were the wrong size so I sent them back and my exchanges were approved for a different size. My exchange was approved on November 29th 2018. My jeans have yet to ship since then. I've waited patiently for weeks and started to get extremely annoyed. I sent two emails and a message through Instagram to find out more information. They claim to have a 48 hour reply time but its been weeks and they have yet to reach out to me. Every single day they post on social media promoting their jeans but they aren't working to fix my problem. I would just like my jeans to be shipped considering its been almost two months since I ordered them.

I was told my size would be changed before I received my order. It was not. I reached out over a month ago & theres no response to resolve the issue.
I ordered a pair of their jeans on 9/4/18. On October 17th I reached out to change the size of my order. On the 23rd of October I was assured that my size would be changed by ***. On December 3rd I received the item. I paid 62.50 for the easy rider better blues. But I received the wrong size, after being assured the size would be correct. I contacted the company on the 3rd for assistance. And the only response was to wait 2 more weeks for my order or use the returns center. However, I would have to spend extra money to ship the jeans back to the company, which I don't believe is right, as it was their fault for the order being wrong. I reached out to Ashley again on the 27th, still no response. Then yesterday I reached out again. And got the same response as the last time. Nothing being resolved at all. I have also utilized Instagram to reach out to the company as well. No response there either.

I placed an order for 2 items 33 business days ago. Website indicated shipping in 5-9 business days. Neither item was a "pre-order"-Still not shipped
Order XXXXX: Placed 33 business days ago (7 weeks ago)
Order XXXXX: Placed 18 business days ago (4 weeks ago).

Order XXXXX was placed on November 25th, Credit card was charged $126.12 at the time of order. Neither of these items were designated as a "pre-order" . My items have not been shipped 33 business days later and this amount of time is far beyond the 5-9 business period stated anywhere on your website (even beyond a "pre-order" which these items were not). Second order XXXXX placed on 12/14 and charged $39. Not a pre-order, AAlso has not shipped after 18 business days(4 weeks)

I placed my order on November 4, 2018 for a pair of jeans. It is now January 11, 2019 and my order has not even shipped yet.
On November 4, 2018 I placed an order on Revice's website for the dream fit blue division jeans. It is now January 11, 2019 and my order has not even shipped yet. I contacted Revice's customer service via email, since they do not have a phone number, on November 29, 2018 where I was to wait an additional 1-2 weeks. I then asked them to change my billing address to where I would be for the holidays, which they told me they would do but never did. After those 1-2 weeks my order still hadn't shipped, so I contacted them again and there was no answer. I have since contacted them another 5 times and have not received a response to any of my messages and my order has still not shipped. I ordered from Revice previously about a year ago and did not have this issue. I would now want my money back, and not a store credit, because I never desire to order from them again. Not only can this company not answer their emails but it has been over 2 months and my order has not even shipped.

Wish I could rate "0" stars. Horrible deceptive advertising. Hasn't shipped my items in 33 business days yet bombards all my emails and social media daily with offers to sell items they cannot produce.

No communication from the company after numerous attempts at emailing regarding an order that never got delivered but for which I was charged.
Order in question is ***, which included a pair of Rollergirl flares / blue clue wash in size 28. I never received these a month after ordering so I emailed the email provided online as well as found in my order confirmation email. No one responded. I then contacted Revice over 4 times between April 2018 and August 2018 with no response or communication given to me in regards to the status of these pants.

I want to cancel my order and get my money back, but cannot contact the company.
I ordered a pair of jeans for a trip I am taking in a few months because the Revice website says receiving the jeans only takes up to three weeks. After placing my order I went online and found many complaints of people who have not received their orders in almost a year. I then attempted to cancel my order, but also found customers who have complained that the website refuses to cancel. The website says that you have 24 hours to cancel an order after it has been placed and I cancelled my order around 5 hours after. I have not received anything but a conformation that the company received my request. After attempting to contact the business on many social media platforms and through multiple emails I am left with nothing else to do. My order number is *** and I ordered the "Ex-Boyfriend" jeans in "Dylan Wash." My ordered totaled $66.00. I have filed 3 requests for cancellation (request numbers:

I ordered a pair of jeans on September 4th that never came in, but they charged my credit card.
I ordered a pair of jeans from Revice denim on September 4, 2017 and chose expedited shippping. They immediatley charged my credit card. I received an email on october 22 that said my jeans were on the way. When I click on the button to track my order it still says that they have accepted my order and they are preparing it for shipping. I have yet to receive the jeans eventhough I ordered them 4 months ago. I have tried emailing them, but they never respond. In addition I have tried calling them, but still recieved no response.

Clothing months late. Company has sent several identical emails promising resolution and that clothes will be shipped within week. Nothing gets done.
clothes months late
noncooperation from customer service
received same identical email stating they had found the same problems three times promised to fix it three times and promised to have it shipped by the end of the week three times
Can't seem to get a real person to respond or indicate anything is genuinely being done out side of sending bot like emails
Clothes were expensive
Was told on Facebook by a rep that the problem with my delivery was one thing and was told by the company emails it was another.
Conflicting reasons make me feel lied to and not taken seriously.
Don't feel heard
Feel there's nothing I can do when it comes to communicating with company to ever get my order

In September I purchased jeans that didn't fit. I shipped them back for an exchange. Revice said my exchange was in process, but I've received nothing
September 9 2018 I ordered a pair of jeans that didn't fit so I shipped them back for an exchange. Since September I have been contacting them and have received 2 responses...both stating my order was in process. Many of my emails have received no response. Still I have not received my jeans or a refund.

I cancelled my order immediately after making the purchase and have not received my refund even after several attempts to contact the company.
On December 31, 2018 I made a purchase of $186.80 to Revice denim (***) for three pairs of jeans using my debit card. (***) After making the purchase, I realized that I paid for pre-orders which I will not be receiving until almost a year from my purchase date. I quickly checked their return policy which states that I have 24 hours after the making the purchase to cancel my order for a refund. Within only 30 minutes of making my purchase, I cancelled my order and explained why. I got a confirmation email stating that my request was received (***) I then explained further more and told the company I only wanted to cancel the pre orders, but I still would like to receive the other pair of denim. After explaining in detail what happened and the action I wanted to take moving forward, an employee named Ashely emailed me back asking what the issue was. I explained myself again and never heard back. Overall, I have sent 6 emails to the company and have not heard back or received my refund which their website claims I would receive. My first email was sent on December 31, 2018 and I've sent one every day up to today (January 6, 2019.) I also received an email on January 4, 2019 stating that they are working on creating my denim. However, I cancelled that order on the 31st. I've already been charged the full $186.80 and haven't received any merchandise or refund. At this point, I don't need to receive any of the merchandise as long as I receive my refund. I want my full $186.80 back since that is what was promised on the website.

I have purchased an item and was billed but never received.
I ordered 2 pairs of jeans on November 25, 2018 from Revice Denim. The order number was *** and I paid $124.20 using my debit card. I did happen to read all of their policies they had on their page before ordering and I thought that the company was ok to order from. After 3 weeks of not receiving an email of my order being shipped, I emailed them asking when it would be. I never got an email back but one of my pairs of jeans were shipped on December 20th. I then emailed again on December 25th and still did not hear back. I then decided to check their social media and I came across some comments on their instagram on how many others are having the same issue. Some of the girls I talked to have been waiting over 5 months. So I messaged them on instagram and still no reply. I emailed them again on January 6th and have not received a reply.

charges far too much money for quality of product and hassle of delivery. Leaves many upset and highly unsatisfied.
I placed my original order with REVICE on 09/29/2018. I ordered a single pair during a site wide sale for $71(which at the time this pair was not on "pre sale"). It took multiple emails and 38 days to receive perhaps the worst quality of denim I've ever tried on. It was absolutely not sized correctly. You cannot do a return on REVICE so for $15 at UPS I exchanged them on the 20th of November (along with information of which pair to exchange them with) and received a confirmation of return on December 11th. It is now January 9th and still not here. It is obvious the company is selling more product than available and have no means to satisfy production in time. For the price you pay it is thouroughly dissapointing.