A friend recommended me Resume Genius, I didn’t bother exploring other websites since I saw how user friendly the builder isThis is my second months using the website and my family and I share the same account, how convenient!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis business knows that it does not make the terms and conditions clear on the website, it's only in the receipt that they email that it's clear that you've 'subscribed' to a service. On the website it says 'get access for days', $1.99. I didn't read the receipt, why should I it was just acknowledging the $charge. On top of this their 'service' includes sending supposed jobs in your area related to your skill set. The bulk of the job listings are telemarketing and or out of date, there has been nothing related to my field
They have a great service for helping you to format your resume for $1.99, the rest is completely bogus and they know they are misleading
Regards,
Hello,
When the customer subscribed to our Trial subscription, He/She
accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website
I very much enjoy and, will only using Resume Genius because they provide variety of resume templates for professional levels of expertise, It’s 100% free to downloadThank you for making job hunting less stressful than it already is
Hello,
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC
When we used this service and the website showed it would cost $with no indication of any other costsWe have been charged $per month for the last months and they will not back out the charges
Hello,
When the customer subscribed to our Trial subscription,
He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I stated before, this companys policy on the contract agreement is not as easily seen or found as they make it out to be.If its there at all. After my reasearch, I count customers withe the same complaint, they posted on this site http:/***
this company has taken advantage of so many people and refuse to refund the if there site was as easy to naand agree to knowingly, then why so many complaintsi dispise companies that hide thier fine print, then pop people with additional chargesI mean really he says after days? thats an odd numberbut still this site has taken advantages of people my research goes back as far as Jan 15th of this yearwhy in the world would any average person need a month subscription after they have a resume done? This site advertizes resumes for centsthey charged my card .95, then $then $i rufuse to back downtoo many other than me with the same issue with this company
Regards,
I am a very happy customerThe resume builder provided me with professional help in marketing my skills to another audienceThanks again and wish me luck on job search
Responding to case ID *** -
When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would
auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use(Please see attachment of our sign up page) Presented before they enter the billing information
No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts(Please see attached)
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription
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Being an older fellow here, I tend to have difficulties with this technological stuff and usually have to ask a younger family member to help me, but not this timeI appreciate the easiness of the website, very user friendly and those lovely agents who assist, they helped me complete my resume! Thank you Resume Genius for making things a little easier!
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time
purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,
*** **Senior ManagerRGO Technologies LLC
Hello,
When the customer subscribed to our Trial subscription, He/She
accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website
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Sincerely,
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Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time
purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.Although we understand you may not know the individual that used your card, it is primordial that you know all the people that had access to your card prior to opening a dispute or file related to credit or debit card usage Account owners must understand that any second or third party you grant permission to use your card must be supervised while purchasing (this includes minors in any jurisdiction).When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,
*** **Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer reviewed appear below
In all correspondence to date, Resume Genius has failed to acknowledge nor address any specifics of my inquiriesRather, in an inherently dismissive manner, they have only ever replied using a redundant, template response.The only argument and defense the company has ever made has been that once your subscription ends, they’re going to charge your credit card, and under no circumstances will they refund you.The issues at hand however, for which the company has not addressed, nor even so much as acknowledged, are as follows:I Within Terms of Service, under Refund Policy, company states “provides a full refund to customers who are still within their 14-day trial subscription term”IIWithin Terms of Service, there is no definition explicitly stating the definition of “14-day trial subscription term”III On the attached Plans and Pricing document, company states explicitly both “DAYS FULL ACCESS” and “After days”The expectation given her to consumers is that their trial periods will last for the entirety of this duration, and then auto-renew on the following day.IVMy subscription started on 10/12, and was cancelled on 10/Per points II & III, the expectation is that 10/is still within the trial subscription period, and would still qualify per the Refund Policy Terms.The stance that the company has taken is that the trial period ended at a specific time on 10/26, rather than lasting the entirety of the day, therefore despite cancelling on the 14th day, this is too late.To quote:“Our system is set up by the date and the time you paid for the DayTrial, so even if you're off by minute our system will still chargefor the whole month subscriptionThe system needs a set time to trackwhen the Day Trial subscription will end.”This stance, however, violates multiple Federal Trade Commission guidelines, specifically:I misrepresenting any product or service or the terms and conditions associated with any offer, specifically including claims of "free," "risk-free," or "trial offer;"IIfailing to clearly disclose the terms and conditions of any offer, including refund terms, before requesting consumers' payment information;There are numerous areas in which the terms are misrepresented, and consumers are left with the expectation that their trial will last the entirety of the expected calendar rangeNot only are consumers expressly mislead, but in no area, not even within the terms of service, is it disclosed that the trial period will end at a specific time within the 14th day.Consumers who use trial period offers have the expectation that they’ll be able to use those services for the entirety of the expected duration, as measured in calendar dates, and then make a decision to either renew or notIf they’re actually giving a service an earnest evaluation, there’s no reason for the consumer to cancel pre-maturely, which makes them all the more susceptible to these sorts of practices.This strategy is set up with the express intent of defrauding consumers by misleading them into believing their trial lasts the remainder of the 14th day, and then charging them regardlessThe fact that Resume Genius is so adamant about not issuing refunds is a testament to that, which is very surprising given that the product in question is a SaaS (Software as a service).If you think any of my points are unfair or incorrect, please, by all means address them and substantiate your arguments with actual language from the Terms of ServiceRegards,
Hello,
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC
I greatly appreciate the service your company provided I will be using you again in the future and would definitely recommend this site to all my loved ones, friends & colleagues
Hello ***Resume Genius has completed processing the refund offer which you acceptedYour credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or
bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On March 25, 2015, I signed up for a free resume service from ResumeGenius.com by company RGO Technologies LLC only to find out approximately minutes later after building my resume that the free service is not at all freeI later found out that I had to provide my credit card information for a $14-day pro trial in order to download the resume to have it look the way I expected from their home page promoting the “free resume service” where download as a PDF is feasibleWith the need to print my customized resume as initially expected of the service, I had no choice but to pay the $1.95.Since the one-time use of the service, I later found out on April 11, that my credit card was charged $on April 8, by aforementioned providerWithout a sales receipt or notification from them on my end, I contacted their support team via email to express my dissatisfaction but my request for a refund was disapprovedSo much for their assurance of a “Try us out for days and if you aren’t satisfied, we’ll refund your money.” On the same day, I contacted my bank to dispute the charge and contacted the Revdex.com Delaware to lodge a complaint.When the business responded to my complaint to Revdex.com Delaware, they claimed that “When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during theday trial period to prevent the auto-renewal and in order to avoid future charges.” It is unfortunate that the aforementioned provider does not stay true to its statement “Try us out for days and if you aren’t satisfied, we’ll refund your money” present on their sign up page as I had literally used the service for less than a day.This incident has caused me enormous emotional distressI am disappointed because I was duped into believing service provided is free only to be further deceived into a money-making scheme with advertising where free refund policy applies only to the 14-day trialFor example, the “After days, auto-renews $per month” present on the sign up page, has no indication of a no-refund policyIn addition, the lack of a no-refund policy on the terms of use page and order summary page is a misrepresentation of the service I was promoted withThere is clearly an absence of a no-refund policy published at the time of purchase and it would be unfair for me to have $deducted from my bank account for a service I have not use since the one-time access.To resolve the problem, I would appreciate if RGO Technologies LLC provides a refund of $for an unsolicited charge on my credit cardEnclosed are copies of my records documented for this issue.I look forward to your reply and a resolution to my problem, and will wait until business days before seeking help from the Fraud and Consumer Protection Division in the State of Delaware and the Federal Trade CommissionPlease contact me at the above address or by phone at *** *** *** or by email at ***
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A friend recommended me Resume Genius, I didn’t bother exploring other websites since I saw how user friendly the builder isThis is my second months using the website and my family and I share the same account, how convenient!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis business knows that it does not make the terms and conditions clear on the website, it's only in the receipt that they email that it's clear that you've 'subscribed' to a service. On the website it says 'get access for days', $1.99. I didn't read the receipt, why should I it was just acknowledging the $charge. On top of this their 'service' includes sending supposed jobs in your area related to your skill set. The bulk of the job listings are telemarketing and or out of date, there has been nothing related to my field
They have a great service for helping you to format your resume for $1.99, the rest is completely bogus and they know they are misleading
Regards,
Hello,
When the customer subscribed to our Trial subscription, He/She
accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website
I very much enjoy and, will only using Resume Genius because they provide variety of resume templates for professional levels of expertise, It’s 100% free to downloadThank you for making job hunting less stressful than it already is
Hello,
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC
When we used this service and the website showed it would cost $with no indication of any other costsWe have been charged $per month for the last months and they will not back out the charges
Hello,
When the customer subscribed to our Trial subscription,
He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription
Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I stated before, this companys policy on the contract agreement is not as easily seen or found as they make it out to be.If its there at all. After my reasearch, I count customers withe the same complaint, they posted on this site http:/***
this company has taken advantage of so many people and refuse to refund the if there site was as easy to naand agree to knowingly, then why so many complaintsi dispise companies that hide thier fine print, then pop people with additional chargesI mean really he says after days? thats an odd numberbut still this site has taken advantages of people my research goes back as far as Jan 15th of this yearwhy in the world would any average person need a month subscription after they have a resume done? This site advertizes resumes for centsthey charged my card .95, then $then $i rufuse to back downtoo many other than me with the same issue with this company
Regards,
I am a very happy customerThe resume builder provided me with professional help in marketing my skills to another audienceThanks again and wish me luck on job search
Responding to case ID *** -
When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would
auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use(Please see attachment of our sign up page) Presented before they enter the billing information
No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts(Please see attached)
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription
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Being an older fellow here, I tend to have difficulties with this technological stuff and usually have to ask a younger family member to help me, but not this timeI appreciate the easiness of the website, very user friendly and those lovely agents who assist, they helped me complete my resume! Thank you Resume Genius for making things a little easier!
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time
purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,
*** **Senior ManagerRGO Technologies LLC
Hello,
When the customer subscribed to our Trial subscription, He/She
accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website
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Sincerely,
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Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time
purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.Although we understand you may not know the individual that used your card, it is primordial that you know all the people that had access to your card prior to opening a dispute or file related to credit or debit card usage Account owners must understand that any second or third party you grant permission to use your card must be supervised while purchasing (this includes minors in any jurisdiction).When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,
*** **Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer reviewed appear below
In all correspondence to date, Resume Genius has failed to acknowledge nor address any specifics of my inquiriesRather, in an inherently dismissive manner, they have only ever replied using a redundant, template response.The only argument and defense the company has ever made has been that once your subscription ends, they’re going to charge your credit card, and under no circumstances will they refund you.The issues at hand however, for which the company has not addressed, nor even so much as acknowledged, are as follows:I Within Terms of Service, under Refund Policy, company states “provides a full refund to customers who are still within their 14-day trial subscription term”IIWithin Terms of Service, there is no definition explicitly stating the definition of “14-day trial subscription term”III On the attached Plans and Pricing document, company states explicitly both “DAYS FULL ACCESS” and “After days”The expectation given her to consumers is that their trial periods will last for the entirety of this duration, and then auto-renew on the following day.IVMy subscription started on 10/12, and was cancelled on 10/Per points II & III, the expectation is that 10/is still within the trial subscription period, and would still qualify per the Refund Policy Terms.The stance that the company has taken is that the trial period ended at a specific time on 10/26, rather than lasting the entirety of the day, therefore despite cancelling on the 14th day, this is too late.To quote:“Our system is set up by the date and the time you paid for the DayTrial, so even if you're off by minute our system will still chargefor the whole month subscriptionThe system needs a set time to trackwhen the Day Trial subscription will end.”This stance, however, violates multiple Federal Trade Commission guidelines, specifically:I misrepresenting any product or service or the terms and conditions associated with any offer, specifically including claims of "free," "risk-free," or "trial offer;"IIfailing to clearly disclose the terms and conditions of any offer, including refund terms, before requesting consumers' payment information;There are numerous areas in which the terms are misrepresented, and consumers are left with the expectation that their trial will last the entirety of the expected calendar rangeNot only are consumers expressly mislead, but in no area, not even within the terms of service, is it disclosed that the trial period will end at a specific time within the 14th day.Consumers who use trial period offers have the expectation that they’ll be able to use those services for the entirety of the expected duration, as measured in calendar dates, and then make a decision to either renew or notIf they’re actually giving a service an earnest evaluation, there’s no reason for the consumer to cancel pre-maturely, which makes them all the more susceptible to these sorts of practices.This strategy is set up with the express intent of defrauding consumers by misleading them into believing their trial lasts the remainder of the 14th day, and then charging them regardlessThe fact that Resume Genius is so adamant about not issuing refunds is a testament to that, which is very surprising given that the product in question is a SaaS (Software as a service).If you think any of my points are unfair or incorrect, please, by all means address them and substantiate your arguments with actual language from the Terms of ServiceRegards,
Hello,
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,*** **Senior ManagerRGO Technologies LLC
I greatly appreciate the service your company provided I will be using you again in the future and would definitely recommend this site to all my loved ones, friends & colleagues
Hello ***Resume Genius has completed processing the refund offer which you acceptedYour credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or
bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On March 25, 2015, I signed up for a free resume service from ResumeGenius.com by company RGO Technologies LLC only to find out approximately minutes later after building my resume that the free service is not at all freeI later found out that I had to provide my credit card information for a $14-day pro trial in order to download the resume to have it look the way I expected from their home page promoting the “free resume service” where download as a PDF is feasibleWith the need to print my customized resume as initially expected of the service, I had no choice but to pay the $1.95.Since the one-time use of the service, I later found out on April 11, that my credit card was charged $on April 8, by aforementioned providerWithout a sales receipt or notification from them on my end, I contacted their support team via email to express my dissatisfaction but my request for a refund was disapprovedSo much for their assurance of a “Try us out for days and if you aren’t satisfied, we’ll refund your money.” On the same day, I contacted my bank to dispute the charge and contacted the Revdex.com Delaware to lodge a complaint.When the business responded to my complaint to Revdex.com Delaware, they claimed that “When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during theday trial period to prevent the auto-renewal and in order to avoid future charges.” It is unfortunate that the aforementioned provider does not stay true to its statement “Try us out for days and if you aren’t satisfied, we’ll refund your money” present on their sign up page as I had literally used the service for less than a day.This incident has caused me enormous emotional distressI am disappointed because I was duped into believing service provided is free only to be further deceived into a money-making scheme with advertising where free refund policy applies only to the 14-day trialFor example, the “After days, auto-renews $per month” present on the sign up page, has no indication of a no-refund policyIn addition, the lack of a no-refund policy on the terms of use page and order summary page is a misrepresentation of the service I was promoted withThere is clearly an absence of a no-refund policy published at the time of purchase and it would be unfair for me to have $deducted from my bank account for a service I have not use since the one-time access.To resolve the problem, I would appreciate if RGO Technologies LLC provides a refund of $for an unsolicited charge on my credit cardEnclosed are copies of my records documented for this issue.I look forward to your reply and a resolution to my problem, and will wait until business days before seeking help from the Fraud and Consumer Protection Division in the State of Delaware and the Federal Trade CommissionPlease contact me at the above address or by phone at *** *** *** or by email at ***
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