Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a...
one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly. When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner. We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Sincerely,[redacted]
[redacted]
[redacted]
I found this site online and spent the initial $40 to help me format my resume. Months later I logged into my credit card account and noticed at they were charging me $40/month every month since I used the service. I think that the site is a total scam. Why would someone need to pay monthly for a one-time resume format? I contacted customer service and was given a very robotic response. Not helpful at all. You could see that I used the site only one day but was charged hundreds of dollars. I would have referred so many people to this site had they responded more professionally to me. This business will not last if they don't manage customer service better. Referrals grow your business- and they will not be getting any from me.
Thank you for my resume review it was very detailed. I believe you guys are the only resume builder that provides customised review after signing up for the 14 day trial for $1.95! Seriously a true blessing. I am so pleased that the site was so honest about cancelling within the trial period with no strings attached. It’s a great source and I will be spreading good words.
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]RGO Technologies LLC
I am amazed by how easy it is to create resumes on this website, the whole process took no more than 30 minutes. The most inexpensive and effective resume builder out there I would recommend Resume Genius to anyone achieving their dream job.
When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not...
a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.
Hello,Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank...
statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[On August 31 I requested that my free 14-day trial subscription be canceled. The business did not cancel it until September 2. My request was made within the 14-day trial period.]
Hello,When the customer subscribes to our monthly access plan, the ordersummary states the grand total will be $95.40 and renews annuallywhere the customer has to pay up front.He/She accepted our terms of agreement which state they would beenrolling into our subscription...
services for the whole year for$95.40.I am sorry to inform this, but as per our Terms of Use, the customeris responsible for the charges incurred. However, I highly recommendusing the services that you are now entitled to under their currentsubscription.However, you are free to share your account with friends or family andthey also have full access to your dedicated resume consultant (aswell as self-service software tools).Please let us know if you require any additional type of documentationto serve as evidence of the charges and our Terms of Use. We have acomplete record of our correspondence in addition to time-stampedcopies of when the customer agreed to our terms of service byregistering in our website.Regards,Senior ManagerRGO Technologies LLC
Hello [redacted],Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account...
within 5-10 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5-10 business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.Card owners have to be responsible and keep track of transactions each month or contact the company to ensure they have proper documentation of the cancellation.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,It was confirmed by our Software Developers the screenshot she sent us regarding her "14 Day Trial" did not corroborate with the information from our end.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Dear Sir/Madam: When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are...
not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly. When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner. We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Sincerely,[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I only wanted to use the trial program but it automatically turned into a monthly subscription without notifying me so I ended up having to pay for the subscription fee when I did not use the website at all. Also, I called the customer service within 12 hours I was charged, but they said because of their strict policy they cannot give me a refund. This is outrageous and numerous other people have experienced the same thing and feel the same way as I do. You should really take this matter into concern and actually find an ethical way to make profit.
Translate
Desired Resolution / Outcome
Desired Resolution:
Refund
select
Desired Outcome:
I want the monthly subscription fee of $39.95 back into my bank account.
Hello,To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. However the service Ms.[redacted] signed up with was not the 14 Day Trial subscription, it was in fact the Annual Plan for $95.40.The screenshot she sent us did not corroborate with the information from our end. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,
The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Genius has completed processing the refund for $39.95. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribes to our monthly access plan, the order summary states the grand total will be $95.40 and renews annually where the customer has to pay up front.You accepted our terms of agreement which state they would be enrolling into our subscription services for...
the whole year for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that you are now entitled to under their current subscription.However, you are free to share your account with friends or family and they also have full access to your dedicated resume consultant (as well as self-service software tools).Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Regards,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribes to our monthly access plan, the order summary states the grand total will be $95.40 and renews annually where the customer has to pay up front.You accepted our terms of agreement which state they would be enrolling into our subscription services for...
the whole year for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that you are now entitled to under their current subscription.However, you are free to share your account with friends or family and they also have full access to your dedicated resume consultant (as well as self-service software tools).Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Regards,Senior ManagerRGO Technologies LLC
Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a...
one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly. When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner. We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Sincerely,[redacted]
[redacted]
[redacted]
I found this site online and spent the initial $40 to help me format my resume. Months later I logged into my credit card account and noticed at they were charging me $40/month every month since I used the service. I think that the site is a total scam. Why would someone need to pay monthly for a one-time resume format? I contacted customer service and was given a very robotic response. Not helpful at all. You could see that I used the site only one day but was charged hundreds of dollars. I would have referred so many people to this site had they responded more professionally to me. This business will not last if they don't manage customer service better. Referrals grow your business- and they will not be getting any from me.
Thank you for my resume review it was very detailed. I believe you guys are the only resume builder that provides customised review after signing up for the 14 day trial for $1.95! Seriously a true blessing. I am so pleased that the site was so honest about cancelling within the trial period with no strings attached. It’s a great source and I will be spreading good words.
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]RGO Technologies LLC
I am amazed by how easy it is to create resumes on this website, the whole process took no more than 30 minutes. The most inexpensive and effective resume builder out there I would recommend Resume Genius to anyone achieving their dream job.
Hello,
When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not...
a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.
Sincerely,
[redacted]
[redacted]
[redacted]
Hello,Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank...
statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[On August 31 I requested that my free 14-day trial subscription be canceled. The business did not cancel it until September 2. My request was made within the 14-day trial period.]
Hello,When the customer subscribes to our monthly access plan, the ordersummary states the grand total will be $95.40 and renews annuallywhere the customer has to pay up front.He/She accepted our terms of agreement which state they would beenrolling into our subscription...
services for the whole year for$95.40.I am sorry to inform this, but as per our Terms of Use, the customeris responsible for the charges incurred. However, I highly recommendusing the services that you are now entitled to under their currentsubscription.However, you are free to share your account with friends or family andthey also have full access to your dedicated resume consultant (aswell as self-service software tools).Please let us know if you require any additional type of documentationto serve as evidence of the charges and our Terms of Use. We have acomplete record of our correspondence in addition to time-stampedcopies of when the customer agreed to our terms of service byregistering in our website.Regards,Senior ManagerRGO Technologies LLC
Hello [redacted],Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account...
within 5-10 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5-10 business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.Card owners have to be responsible and keep track of transactions each month or contact the company to ensure they have proper documentation of the cancellation.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,It was confirmed by our Software Developers the screenshot she sent us regarding her "14 Day Trial" did not corroborate with the information from our end.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Dear Sir/Madam: When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are...
not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly. When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner. We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Sincerely,[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I only wanted to use the trial program but it automatically turned into a monthly subscription without notifying me so I ended up having to pay for the subscription fee when I did not use the website at all. Also, I called the customer service within 12 hours I was charged, but they said because of their strict policy they cannot give me a refund. This is outrageous and numerous other people have experienced the same thing and feel the same way as I do. You should really take this matter into concern and actually find an ethical way to make profit.
Translate
Desired Resolution / Outcome
Desired Resolution:
Refund
select
Desired Outcome:
I want the monthly subscription fee of $39.95 back into my bank account.
Hello,To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. However the service Ms.[redacted] signed up with was not the 14 Day Trial subscription, it was in fact the Annual Plan for $95.40.The screenshot she sent us did not corroborate with the information from our end. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,
The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Genius has completed processing the refund for $39.95. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribes to our monthly access plan, the order summary states the grand total will be $95.40 and renews annually where the customer has to pay up front.You accepted our terms of agreement which state they would be enrolling into our subscription services for...
the whole year for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that you are now entitled to under their current subscription.However, you are free to share your account with friends or family and they also have full access to your dedicated resume consultant (as well as self-service software tools).Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Regards,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribes to our monthly access plan, the order summary states the grand total will be $95.40 and renews annually where the customer has to pay up front.You accepted our terms of agreement which state they would be enrolling into our subscription services for...
the whole year for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that you are now entitled to under their current subscription.However, you are free to share your account with friends or family and they also have full access to your dedicated resume consultant (as well as self-service software tools).Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Regards,Senior ManagerRGO Technologies LLC