Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date/time frame. Our services are not a one...
time purchase, but an ongoing subscription. They had the option to cancel at any time within the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]RGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This Resume Genius company is blatantly a scam. Their perverse business ethics and practices demonstrate this clearly.
I explicitly agreed to pay $1.95 for access to digital templates to create a resume. However they posit that, due to their terms of service, I implicitly agreed to be registered for a $39.95 per month subscription to a service I had no idea I was even subscribed to. I would like to emphasize that during the months of my so called subscription I received no notice or contact from the company in question. No receipt of charges incurred or notification was e-mailed to me that my subscription status had been upgraded. While it may be "easy" to unsubscribe to the service, a casual search on this institution reveals a history of unethically, if not illegally, scamming customers out of their money.
If they adamantly refuse to grant a refund, and they have the legal recourse to do so, I find that there are very few options open to me. However, I think that this category of business practice and the magnitude of their customer dissatisfaction merits a change in their business policy. A timely and accurate billing statement must be issued to subscribed customers, so that others like me will not be unknowingly paying for a service, and they must be more explicit about automatically signing up customers for their subscription service, or even better, not automatically subscribing individuals for a ludicrous monthly payment and an even more ludicrous service.
The resume I built on Resume Genius was expansive with ton of attention to detail, along with better descriptions and wording from using their pre written phrases feature, formatting than I could of ever come up with myself. Now I have more confidence while job hunting.
I worked in the same company for many years, when the company had to lay off people unfortunately I was one of them, since I had been there for so many years I had no idea how to do a resume, I searched for a few sites but couldn't find one that was easy to use, until I came across Resume Genius, it was user friendly and also it had some really good articles and examples for people in my situation. I finally made an incredible resume thanks to the guidance of the website and the agents who helped a lot.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Resume Genius starts out by promoting a free trial that you end up having to pay $2 for which turns into a monthly subscription that you review no email warning you about an end to the trail. Normally a subscription website will provide good customer service and refund a subscription fee if you did not use the services during that time. I'm not the only one to complain on this matter. [redacted]
provides about 40 similar complains with Yelp and other review sites all backing up my complaint. I find it poor business that they are unwilling to resolve my issue and instead refer to their fine print as a legal justification for their billing process. Others need to be warned about the sketchy billing process from this company. The concept of paying $40 for a single resume template download is ludicrous and I'm less than impressed with their copy and paste response to the matter.
Regards,
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month or the annual subscription expires at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]
[redacted]
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]rRGO Technologies LLC
Hello,
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The subscription was canceled according to their guidelines. I do not know what mistake occurred, but it did not get canceled on their end. Why would anyone knowingly continue to pay a fee for something they are not using? We thought the subscription had been canceled. Resume Genius refuses to acknowledge that they are billing a monthly subscription fee without notifying the customer with a courtesy email. There is no question of why a company would choose to do that when so many complaints have been filed in regard to this standard operating procedure of theirs. No legitimate business that wants to have a reputable image would refuse to refund monies that they know were paid unknowingly....basically stolen since somehow the account didn't get canceled even though it was done according to their instructions.
Regards,
Revdex.com:
line-height: 150%; font-family: Georgia;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response is a joke. Clearly the "subscription terms" are not as obvious as they've stated or they wouldn't have the internet littered with complaints against them, All for the same thing. Many other companies have a paid subscription service and have very few complaints. Wonder why that is? Because they actually care about customer service. I do not expect to get anywhere with this company, as they just give everyone the run around. I will take it up through other avenues. Thanks
Regards,
The job search resource they provide is very useful, it found jobs in my area that I thought would fit my skills. I went ahead and created a resume right away and emailed my resume to potential employers. Couple days later I received phone calls from the employers to set up interviews. Happy job hunting everyone.
Hello,This will confirm that the customer's account was successfully canceled on 08 May 2015 07:51 AM EDTWhen the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that...
the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.However, Resume Genius has completed processing the refund offer for 4 months. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The only way my complaint will be resolved is to have $39.95 credited to my credit card which this response still refuses to do. I have received nothing for the $39.95, do not want anything, not interested in the service, and want as many people as possible to know not to get suckered in to unwittingly signing up for this complete rip off. There is no telling how many people have been scammed out of money for this service. Note on the 4 documents they supplied, only one mentions $39.95..... and it is in the small print. That's what they do. They trick people into not realizing that they are signing up for a monthly service and then hide behind their website small print disclaimer to deny refunds when people recognize what's happening. Just because something is legal does not make it right. It's called plain old GREED. For reference, I am not alone in getting ripped off by this company. Here are other posts related to the same thing.... [redacted]/Wilmington-Delaware-19801/RGO-Resumes-RGO-Technologies-I-used-RGO-res...⇄ final word to RGO is this.... We never intended to sign up for any monthly service and thought we were paying $1.95 for a resume on your website. We never used the service beyond the one time, nor do we intend to. We never saw anything about a $39.95 monthly fee until we saw the charge on my credit card. We contacted RGO immediately and were informed that we had unwittingly signed up for a monthly service. We politely explained to RGO that we never saw anything about a $39.95 monthly service and did not want it. We respectfully requested that $39.95 simply be refunded to my credit card. That's when I realized what was really going on. It costs RGO nothing to refund my money for a service I do not want nor will I use, but they refused and cited policy, website disclaimer, etc. etc. This is a legal money grabbing scam. Any decent company would have gladly issued a refund under these circumstances. Should RGO do the right thing and return my $39.95, I will gladly post the result.
Regards,
Many thanks again - the service has been excellent. Resume Genius is easy to use and it helped me create an amazing resume that looks so professional! Their customer service reps are extremely helpful and guided me on how to edit and download my resumes and cover letters.
Hello,When the customer subscribes to our monthly access plan, the order summary states the grand total will be $95.40 and renews annually where the customer has to pay up front.You accepted our terms of agreement which state they would be enrolling into our subscription services for...
the whole year for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that you are now entitled to under their current subscription.However, you are free to share your account with friends or family and they also have full access to your dedicated resume consultant (as well as self-service software tools).Please let us know if you require any additional type of documentationto serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Regards,Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business does not clearly state that the auto renew will take effect at hourly increments during the 14th day. The advertisement is for 14 days of service implying that on the 15th day you will be charged. I was charged on the 14th day. This is false advertising. I called to cancel on the 14th day. I should not have been charged.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject the companies response. nowhere on their site did it inform me that this was a membership:
When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 7 day trial period to prevent the auto-renewal and in order to avoid future charges.
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
My experience with computers is very limited and I was very nervous because I wanted to make sure I had prepared the resume correctly. Long story short I went on live chat and was helped by John, he was very helpful and instructed me how to download my resume and offered to send my resume in all the templates offered. Greatly appreciate the wonderful assistance.
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date/time frame. Our services are not a one...
time purchase, but an ongoing subscription. They had the option to cancel at any time within the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]RGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This Resume Genius company is blatantly a scam. Their perverse business ethics and practices demonstrate this clearly.
I explicitly agreed to pay $1.95 for access to digital templates to create a resume. However they posit that, due to their terms of service, I implicitly agreed to be registered for a $39.95 per month subscription to a service I had no idea I was even subscribed to. I would like to emphasize that during the months of my so called subscription I received no notice or contact from the company in question. No receipt of charges incurred or notification was e-mailed to me that my subscription status had been upgraded. While it may be "easy" to unsubscribe to the service, a casual search on this institution reveals a history of unethically, if not illegally, scamming customers out of their money.
If they adamantly refuse to grant a refund, and they have the legal recourse to do so, I find that there are very few options open to me. However, I think that this category of business practice and the magnitude of their customer dissatisfaction merits a change in their business policy. A timely and accurate billing statement must be issued to subscribed customers, so that others like me will not be unknowingly paying for a service, and they must be more explicit about automatically signing up customers for their subscription service, or even better, not automatically subscribing individuals for a ludicrous monthly payment and an even more ludicrous service.
Regards,
[redacted]
The resume I built on Resume Genius was expansive with ton of attention to detail, along with better descriptions and wording from using their pre written phrases feature, formatting than I could of ever come up with myself. Now I have more confidence while job hunting.
I worked in the same company for many years, when the company had to lay off people unfortunately I was one of them, since I had been there for so many years I had no idea how to do a resume, I searched for a few sites but couldn't find one that was easy to use, until I came across Resume Genius, it was user friendly and also it had some really good articles and examples for people in my situation. I finally made an incredible resume thanks to the guidance of the website and the agents who helped a lot.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Resume Genius starts out by promoting a free trial that you end up having to pay $2 for which turns into a monthly subscription that you review no email warning you about an end to the trail. Normally a subscription website will provide good customer service and refund a subscription fee if you did not use the services during that time. I'm not the only one to complain on this matter. [redacted]
provides about 40 similar complains with Yelp and other review sites all backing up my complaint. I find it poor business that they are unwilling to resolve my issue and instead refer to their fine print as a legal justification for their billing process. Others need to be warned about the sketchy billing process from this company. The concept of paying $40 for a single resume template download is ludicrous and I'm less than impressed with their copy and paste response to the matter.
Regards,
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month or the annual subscription expires at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]
[redacted]
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]rRGO Technologies LLC
Hello,
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The subscription was canceled according to their guidelines. I do not know what mistake occurred, but it did not get canceled on their end. Why would anyone knowingly continue to pay a fee for something they are not using? We thought the subscription had been canceled. Resume Genius refuses to acknowledge that they are billing a monthly subscription fee without notifying the customer with a courtesy email. There is no question of why a company would choose to do that when so many complaints have been filed in regard to this standard operating procedure of theirs. No legitimate business that wants to have a reputable image would refuse to refund monies that they know were paid unknowingly....basically stolen since somehow the account didn't get canceled even though it was done according to their instructions.
Regards,
Revdex.com:
line-height: 150%; font-family: Georgia;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response is a joke. Clearly the "subscription terms" are not as obvious as they've stated or they wouldn't have the internet littered with complaints against them, All for the same thing. Many other companies have a paid subscription service and have very few complaints. Wonder why that is? Because they actually care about customer service. I do not expect to get anywhere with this company, as they just give everyone the run around. I will take it up through other avenues. Thanks
Regards,
The job search resource they provide is very useful, it found jobs in my area that I thought would fit my skills. I went ahead and created a resume right away and emailed my resume to potential employers. Couple days later I received phone calls from the employers to set up interviews. Happy job hunting everyone.
Hello,This will confirm that the customer's account was successfully canceled on 08 May 2015 07:51 AM EDTWhen the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that...
the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.However, Resume Genius has completed processing the refund offer for 4 months. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The only way my complaint will be resolved is to have $39.95 credited to my credit card which this response still refuses to do. I have received nothing for the $39.95, do not want anything, not interested in the service, and want as many people as possible to know not to get suckered in to unwittingly signing up for this complete rip off. There is no telling how many people have been scammed out of money for this service. Note on the 4 documents they supplied, only one mentions $39.95..... and it is in the small print. That's what they do. They trick people into not realizing that they are signing up for a monthly service and then hide behind their website small print disclaimer to deny refunds when people recognize what's happening. Just because something is legal does not make it right. It's called plain old GREED. For reference, I am not alone in getting ripped off by this company. Here are other posts related to the same thing.... [redacted]/Wilmington-Delaware-19801/RGO-Resumes-RGO-Technologies-I-used-RGO-res...⇄ final word to RGO is this.... We never intended to sign up for any monthly service and thought we were paying $1.95 for a resume on your website. We never used the service beyond the one time, nor do we intend to. We never saw anything about a $39.95 monthly fee until we saw the charge on my credit card. We contacted RGO immediately and were informed that we had unwittingly signed up for a monthly service. We politely explained to RGO that we never saw anything about a $39.95 monthly service and did not want it. We respectfully requested that $39.95 simply be refunded to my credit card. That's when I realized what was really going on. It costs RGO nothing to refund my money for a service I do not want nor will I use, but they refused and cited policy, website disclaimer, etc. etc. This is a legal money grabbing scam. Any decent company would have gladly issued a refund under these circumstances. Should RGO do the right thing and return my $39.95, I will gladly post the result.
Regards,
Many thanks again - the service has been excellent. Resume Genius is easy to use and it helped me create an amazing resume that looks so professional! Their customer service reps are extremely helpful and guided me on how to edit and download my resumes and cover letters.
Hello,When the customer subscribes to our monthly access plan, the order summary states the grand total will be $95.40 and renews annually where the customer has to pay up front.You accepted our terms of agreement which state they would be enrolling into our subscription services for...
the whole year for $95.40.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that you are now entitled to under their current subscription.However, you are free to share your account with friends or family and they also have full access to your dedicated resume consultant (as well as self-service software tools).Please let us know if you require any additional type of documentationto serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Regards,Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business does not clearly state that the auto renew will take effect at hourly increments during the 14th day. The advertisement is for 14 days of service implying that on the 15th day you will be charged. I was charged on the 14th day. This is false advertising. I called to cancel on the 14th day. I should not have been charged.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject the companies response. nowhere on their site did it inform me that this was a membership:
Hello,
When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 7 day trial period to prevent the auto-renewal and in order to avoid future charges.
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
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My experience with computers is very limited and I was very nervous because I wanted to make sure I had prepared the resume correctly. Long story short I went on live chat and was helped by John, he was very helpful and instructed me how to download my resume and offered to send my resume in all the templates offered. Greatly appreciate the wonderful assistance.