Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Sincerely,[redacted]RGO Technologies LLC
Job searching can be a pain but thank you for making my job search more enjoyable. With so many Resume templates and CoverLetter templates to choose from, I was able to craft a decent Resume & CoverLetter as fast as lightning.
Hello,We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC
I had a few technical problems to start with so I contacted their toll free number and a lovely agent walked me through the website and solved my problem.The help I got was fantastic and very helpful. I would recommend to anyone, thanks Resume Genius.
Dear Customer,We apologize for any inconvenience you have experienced. I would be more than happy to assist you with this request.Please be sure to reach out to me via e-mail during business hours from 10 am - 6 pm EDT Monday - Friday.Make sure you mention this e-mail and...
reference code [redacted] Our resolution team will be able to assist in any way possible. Please e mail me at [redacted] at your earliest convenience so I can further assist you. Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It does not surprise me that Resume Builder was able to respond swiftly and with significant detail including screen shots. Clearly defending their questionable business practices is something that they are called upon to do regularly. So, let me present my screen shots as well.I invite you to visit their website. (SCREEN SHOT 1) Page 1 in large letters it says “Free Resume Builder”. No mention of any charges, even small ones. I took the “1 minute tour”. Again no mention of charges, just a commercial for how Resume Builder can help applicants set themselves apart in a competitive job market. If you choose to pursue this method of resume construction you will have no choice but to begin completing data that will populate their format. The first area to enter information contains this line, “ Register for a free account to receive lifetime access to your resume”. Again, the F word. (SCREEN SHOT 2)Once you enter your data, you will have to hit Download Resume Now button to proceed. This is the first time that you can see anything about pricing. There are two options. (SCREEN SHOT 3) The 14 days full access states that it is $1.95. It’s not free! But if you have already entered all your data, you will probably want to proceed. Read down further. The column describing 14 days full access says unlimited number of resumes and cover letters, unlimited download to MS Word and & PDF, after 14 days auto renews $39.95 per month, pay as you go service. Cancel anytime. Hmmm….automatically renews each month. Shouldn’t this be at the top in BOLD LETTERS? Shouldn’t there be some kind of reminder? Pay as you go. They make it sound so pleasant as if they were doing us a favor.The next screen talks about free again! “Register to save your work and access it anytime FREE”. (SCREEN SHOT 4)Please review the terms and conditions. Are you kidding me? This screen shot just does not do it justice. (SCREEN SHOT 5) It is very, very long. My mortgage contract is shorter. Is it realistic to expect a customer to review in detail before they click to move forward? I think not.Here is what is curious to me. When I went on the site after I saw what happened to my daughter, I gave only enough info to investigate the site. I had to give my email address. I received multiple emails urging me to complete the process. If the same effort was placed into reminding customers of their trial period expiration, there would be problem.Clearly this site is designed to deceive. If you google free resume templates, there it is. It states “free resume templates”. You cannot find out cost until you enter data. There is no effort on the part of the company to email you info about your 14 day trial. The terms and conditions are extremely lengthy. And when you contact their customer service department you are given the standard talking points and reminded that you are legally liable. When I asked to speak to a supervisor I was told she was in a meeting. Based on other complaints that I have seen on line, this is a common practice. You can only pursue the matter further by emailing “Betty”. Then you receive a form letter email strikingly similar to the response you received from them. They did not respond to me when I asked how they could justify $120 in charges for someone that visited their site one time. How can a company call their service free repeatedly and then rely on a click to represent acceptance of their multiple page terms and conditions? This is a highly predatory business model. While it may pass someone’s concept of legal, it is highly unethical. I wonder how many jobless individuals have been ripped off by Resume Genius. I think we should expect more from companies than to prey on unsuspecting consumers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They sent the same "canned" response to my complaint as they have everyone else. They did not address the area of concern regarding my account information being changed. I had logged in before the 14 day trial and canceled my account through them. If they have access to log history they would see my last log in was on December 7th, when I made this change. Which was well within the 14 day account trial. They would also see someone deleted activity on my account history so that it no longer reflected this change.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1.If you look at the RG Plans and Pricing the $39.95 subscription is not in Bold font in order to intentionally to trick the customer accept.I think this is a shady business practice.Human decision making process tends to go with the default choice and thats what these guys took advantage of.
2.If RG wants to upsell subscription they have to enforce a condition before payment letting the customer know that they will add him/her to subscription and make it mandatory for the customer to accept before taking payment.
3.I checked the yelp reviews and looks like they have been running this scam for quite sometime now.
We apologise if there were any misunderstandings. However, the information is clearly displayed in the website and it is the customer's responsibility to read Terms of Use and all information before the check out process.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
The business is requiring "active "cancellation, without any notification or receipt of confirmation on billing - ever. I have this same style of service with other vendors - and the reputable ones stay in touch and contact you , send receipts - especially when they see you have no activity after their initial 'trail' engagement. This is a deceptive business practice, that preys on the knowledge that customers are inundated with these types of offers daily.No communication from this vendor for over 5 months - when I had ZERO activity on their site - is a breach of trust and an irresponsible business practice. It's an intended ignorance.Their trial product (example resume) was a pitiful, basic resume - which is why I did not ever return to their site.It would be different if I were the only customer complaining about their tactics, but you can search this firm and find hundreds of similar laments. This is an unscrupulous business hiding behind their fine print.They warrant a reprimand at the minimum, and ideally should be forced to change their business practices.I stand by my complaint.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.Card owners have to be responsible and keep track of transactions each month or, contact the company to ensure they have proper documentation of the cancellation before moving forward.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Thank you for the professional services. My resume review is very detailed and in depth of what needs to fix. I don’t know any resume builders that provides customize reviews and only for $1.95! I am very pleased with your service and received a fabulous job offer.
Hello,
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC
Hello,Your site is highly deceptive and difficult to navigate for customers regarding this terms of use agreement that you mentioned. The terms of use are almost hidden between pages of contract, and what your site appears to be offering is false advertising. If the intention of the company is to purchase a monthly subscription, this should be noted on the main webpage and not be hidden. Although the customer is provided the terms of agreement, as mentioned, a day to day customer does not expect for this company to be utilizing deception business advertising when the site solely advertises for its one use resume. Your company is engaged in bait and switch advertising, and claims to promote a different service than what is specified in the terms of use. There is no mutual understanding between customer and company. I did not agree to false advertising. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Look I don't want a complete refund I just want to be prorated from the time I cancelled. I say its 7-18-14 but I am fine with 7-21-14. Also they did not tell me I would have access for the rest of the month when I cancelled or I would have got my money's worth. This explanation is the first time I've heard anything about being able to use it more. Any other company would reimburse me for time I did not use unless that company is a sham and the only way they can get business is by ripping people off who are less fortunate.
Regards,
Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific...
date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly. When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner. We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Sincerely, [redacted]
[redacted]
[redacted]
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Sincerely,[redacted]RGO Technologies LLC
Job searching can be a pain but thank you for making my job search more enjoyable. With so many Resume templates and CoverLetter templates to choose from, I was able to craft a decent Resume & CoverLetter as fast as lightning.
Hello,We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC
Simple, yet most effective builder for resumes. I am confident that my resume will stand out to potential employers.
I had a few technical problems to start with so I contacted their toll free number and a lovely agent walked me through the website and solved my problem.The help I got was fantastic and very helpful. I would recommend to anyone, thanks Resume Genius.
Dear Customer,We apologize for any inconvenience you have experienced. I would be more than happy to assist you with this request.Please be sure to reach out to me via e-mail during business hours from 10 am - 6 pm EDT Monday - Friday.Make sure you mention this e-mail and...
reference code [redacted] Our resolution team will be able to assist in any way possible. Please e mail me at [redacted] at your earliest convenience so I can further assist you. Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It does not surprise me that Resume Builder was able to respond swiftly and with significant detail including screen shots. Clearly defending their questionable business practices is something that they are called upon to do regularly. So, let me present my screen shots as well.I invite you to visit their website. (SCREEN SHOT 1) Page 1 in large letters it says “Free Resume Builder”. No mention of any charges, even small ones. I took the “1 minute tour”. Again no mention of charges, just a commercial for how Resume Builder can help applicants set themselves apart in a competitive job market. If you choose to pursue this method of resume construction you will have no choice but to begin completing data that will populate their format. The first area to enter information contains this line, “ Register for a free account to receive lifetime access to your resume”. Again, the F word. (SCREEN SHOT 2)Once you enter your data, you will have to hit Download Resume Now button to proceed. This is the first time that you can see anything about pricing. There are two options. (SCREEN SHOT 3) The 14 days full access states that it is $1.95. It’s not free! But if you have already entered all your data, you will probably want to proceed. Read down further. The column describing 14 days full access says unlimited number of resumes and cover letters, unlimited download to MS Word and & PDF, after 14 days auto renews $39.95 per month, pay as you go service. Cancel anytime. Hmmm….automatically renews each month. Shouldn’t this be at the top in BOLD LETTERS? Shouldn’t there be some kind of reminder? Pay as you go. They make it sound so pleasant as if they were doing us a favor.The next screen talks about free again! “Register to save your work and access it anytime FREE”. (SCREEN SHOT 4)Please review the terms and conditions. Are you kidding me? This screen shot just does not do it justice. (SCREEN SHOT 5) It is very, very long. My mortgage contract is shorter. Is it realistic to expect a customer to review in detail before they click to move forward? I think not.Here is what is curious to me. When I went on the site after I saw what happened to my daughter, I gave only enough info to investigate the site. I had to give my email address. I received multiple emails urging me to complete the process. If the same effort was placed into reminding customers of their trial period expiration, there would be problem.Clearly this site is designed to deceive. If you google free resume templates, there it is. It states “free resume templates”. You cannot find out cost until you enter data. There is no effort on the part of the company to email you info about your 14 day trial. The terms and conditions are extremely lengthy. And when you contact their customer service department you are given the standard talking points and reminded that you are legally liable. When I asked to speak to a supervisor I was told she was in a meeting. Based on other complaints that I have seen on line, this is a common practice. You can only pursue the matter further by emailing “Betty”. Then you receive a form letter email strikingly similar to the response you received from them. They did not respond to me when I asked how they could justify $120 in charges for someone that visited their site one time. How can a company call their service free repeatedly and then rely on a click to represent acceptance of their multiple page terms and conditions? This is a highly predatory business model. While it may pass someone’s concept of legal, it is highly unethical. I wonder how many jobless individuals have been ripped off by Resume Genius. I think we should expect more from companies than to prey on unsuspecting consumers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They sent the same "canned" response to my complaint as they have everyone else. They did not address the area of concern regarding my account information being changed. I had logged in before the 14 day trial and canceled my account through them. If they have access to log history they would see my last log in was on December 7th, when I made this change. Which was well within the 14 day account trial. They would also see someone deleted activity on my account history so that it no longer reflected this change.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1.If you look at the RG Plans and Pricing the $39.95 subscription is not in Bold font in order to intentionally to trick the customer accept.I think this is a shady business practice.Human decision making process tends to go with the default choice and thats what these guys took advantage of.
2.If RG wants to upsell subscription they have to enforce a condition before payment letting the customer know that they will add him/her to subscription and make it mandatory for the customer to accept before taking payment.
3.I checked the yelp reviews and looks like they have been running this scam for quite sometime now.
please refer:
[redacted]
Regards,
[redacted]
We apologise if there were any misunderstandings. However, the information is clearly displayed in the website and it is the customer's responsibility to read Terms of Use and all information before the check out process.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
The business is requiring "active "cancellation, without any notification or receipt of confirmation on billing - ever. I have this same style of service with other vendors - and the reputable ones stay in touch and contact you , send receipts - especially when they see you have no activity after their initial 'trail' engagement. This is a deceptive business practice, that preys on the knowledge that customers are inundated with these types of offers daily.No communication from this vendor for over 5 months - when I had ZERO activity on their site - is a breach of trust and an irresponsible business practice. It's an intended ignorance.Their trial product (example resume) was a pitiful, basic resume - which is why I did not ever return to their site.It would be different if I were the only customer complaining about their tactics, but you can search this firm and find hundreds of similar laments. This is an unscrupulous business hiding behind their fine print.They warrant a reprimand at the minimum, and ideally should be forced to change their business practices.I stand by my complaint.
Hello,
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.
--
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.Card owners have to be responsible and keep track of transactions each month or, contact the company to ensure they have proper documentation of the cancellation before moving forward.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Thank you for the professional services. My resume review is very detailed and in depth of what needs to fix. I don’t know any resume builders that provides customize reviews and only for $1.95! I am very pleased with your service and received a fabulous job offer.
Hello,
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC
Hello,Your site is highly deceptive and difficult to navigate for customers regarding this terms of use agreement that you mentioned. The terms of use are almost hidden between pages of contract, and what your site appears to be offering is false advertising. If the intention of the company is to purchase a monthly subscription, this should be noted on the main webpage and not be hidden. Although the customer is provided the terms of agreement, as mentioned, a day to day customer does not expect for this company to be utilizing deception business advertising when the site solely advertises for its one use resume. Your company is engaged in bait and switch advertising, and claims to promote a different service than what is specified in the terms of use. There is no mutual understanding between customer and company. I did not agree to false advertising. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Look I don't want a complete refund I just want to be prorated from the time I cancelled. I say its 7-18-14 but I am fine with 7-21-14. Also they did not tell me I would have access for the rest of the month when I cancelled or I would have got my money's worth. This explanation is the first time I've heard anything about being able to use it more. Any other company would reimburse me for time I did not use unless that company is a sham and the only way they can get business is by ripping people off who are less fortunate.
Regards,
Very pleased with the quality of my resume and also the customer service. Definitely a good purchase on my part, highly recommended.
Hello, When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific...
date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly. When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner. We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts. I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website. Sincerely, [redacted]
[redacted]
[redacted]