I would highly recommend this service to all professionals because a good resume is the first impression of the candidate. In my case I was able to create a new attractive resume which speaks my skills in a very efficient way.
I just finished updating my resume it is spectacular and it gives me great confidence to be successful in my job search. Thank you so much for all the help from your helpful customer service agents, I feel satisfied with the work this point including my cover letter.
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
What can I say about Resume Genius...amazing lol! This site rocks, I created a resume in less than 30 minutes and sent it to various places, got calls from pretty much every place I sent it to! Also take advantage of the little things like Job Boards and that amazing expert that the site offers, it helps a lot!
When the customer subscribed to our Trial subscription,...
He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
Hello [redacted],I am very sorry to hear about your experience using our website. We do have free services and if you wished to know how to download a free version of the resume created or had any questions before purchasing your subscription you could have simply called our customer service line, used our livechat tool or e-mailed us and one of our representative would have been able to assist you.Please keep in mind you had the ability to cancel 24/7 online and this is the most efficient method to cancel. The instructions on how to cancel can be found in the Sales Receipt, Purchase Confirmation or by clicking on our “Help and Support” tab in our website. We apologise if there were any misunderstandings. However, the information is clearly displayed in the website and it is the customer's responsibility to read Terms of Use and all information before the check out process.Regards,[redacted]
[redacted]
RGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did attempt to cancel my account. It is not my fault the request was not processed.
Hello,To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. Instructions regarding how to download free resume can be located on the Help & Support page.If you would like to download...
your Resume and you are still signed in. Simply click on this link:https://app.resumegenius.com/resumes This will take you back to the resume you created and allow you to DOWNLOAD, EDIT & PREVIEW. Click on “Download Resume” and choose between Word, PDF or TEXT formats.Please be sure to Save all your work by scrolling down and clicking “Save and Continue” at the bottom of each section.IF YOU ARE NOT SIGNED IN please open a new window in your browser, then go to:https://app.resumegenius.com - login and follow the instructions above.Check out this video, which shows you how to use our resume builder easily. h[redacted]However, all other services require a payment as stated above and according to our Terms of Use. Sincerely,[redacted]Senior ManagerRGO Technologies LLC
A friend of mine told me to use Resume Genius and within two weeks I was hired. Reason being, the resume I created gave me confidence and my career profile promotes me as the best for the job. Try them out, they will make your resume stand out.
I would highly recommend this service to all professionals because a good resume is the first impression of the candidate. In my case I was able to create a new attractive resume which speaks my skills in a very efficient way.
I just finished updating my resume it is spectacular and it gives me great confidence to be successful in my job search. Thank you so much for all the help from your helpful customer service agents, I feel satisfied with the work this point including my cover letter.
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.
Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
What can I say about Resume Genius...amazing lol! This site rocks, I created a resume in less than 30 minutes and sent it to various places, got calls from pretty much every place I sent it to! Also take advantage of the little things like Job Boards and that amazing expert that the site offers, it helps a lot!
Hello,
When the customer subscribed to our Trial subscription,...
He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
Sincerely,
Juan A.
[redacted]
Hello [redacted],I am very sorry to hear about your experience using our website. We do have free services and if you wished to know how to download a free version of the resume created or had any questions before purchasing your subscription you could have simply called our customer service line, used our livechat tool or e-mailed us and one of our representative would have been able to assist you.Please keep in mind you had the ability to cancel 24/7 online and this is the most efficient method to cancel. The instructions on how to cancel can be found in the Sales Receipt, Purchase Confirmation or by clicking on our “Help and Support” tab in our website. We apologise if there were any misunderstandings. However, the information is clearly displayed in the website and it is the customer's responsibility to read Terms of Use and all information before the check out process.Regards,[redacted]
[redacted]
RGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did attempt to cancel my account. It is not my fault the request was not processed.
Hello,To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. Instructions regarding how to download free resume can be located on the Help & Support page.If you would like to download...
your Resume and you are still signed in. Simply click on this link:https://app.resumegenius.com/resumes This will take you back to the resume you created and allow you to DOWNLOAD, EDIT & PREVIEW. Click on “Download Resume” and choose between Word, PDF or TEXT formats.Please be sure to Save all your work by scrolling down and clicking “Save and Continue” at the bottom of each section.IF YOU ARE NOT SIGNED IN please open a new window in your browser, then go to:https://app.resumegenius.com - login and follow the instructions above.Check out this video, which shows you how to use our resume builder easily. h[redacted]However, all other services require a payment as stated above and according to our Terms of Use. Sincerely,[redacted]Senior ManagerRGO Technologies LLC
A friend of mine told me to use Resume Genius and within two weeks I was hired. Reason being, the resume I created gave me confidence and my career profile promotes me as the best for the job. Try them out, they will make your resume stand out.