Hello,
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC
I am sorry but we cannot assist the customer further. We already provided a one month refund as a courtesy.
This is acknowledgement that we worked with the customer to provide an amicable resolution since she had no proof of cancellation.
The customer stated she was fine with getting a refund, She understood the fact that the subscription was not canceled on time and that we provided partial credit.
Please see attached for proof of customer's acceptance of the courtesy refund and for information displayed before she made the purchase in our website.
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month or annual subscription expires at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,
[redacted]
[redacted]RGO Technologies LLC
This was my first experience looking for jobs, I am a recent high school graduate and wasn't sure how to create a resume since I had no work experience. Thanks to Resume Genius, they informed me that I could include volunteer work and also how to make a great resume. I can say that I was able to get a good job within a week. Thank you!!
Hello,I am very sorry to hear about your experience using our website. Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5-10 business days; however, depending upon the practices of your financial institution, the...
process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5-10 business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.As an international company, ResumeGenius processes payments from all over the world. Some banks charge an international transaction fee, even when the charge is in US dollars. We have no control over these fees and cannot predict what they may be, although generally they do not exceed 3% of the transaction amount. These fees are charged by your financial institution and not ResumeGenius. Please contact your bank if you have any questions regarding international feesSincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,Resume Genius has completed processing the refund for $39.95. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If...
you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com: The main concern for my complaint is that this online website is not working properly. Original after we used the service on the 9th of May I did in fact cancel my subscription. The website brought me to a different page that had confirmed that my subscription has ended, So in my defense the website must have a bug in its system. The only reason I am complaining about it now is because I saw the charges from this website in my bank statement. Also I did tell the company that they must have a flaw in there online website, They did not care about my concern and told me I needed proof in which I could not provide because the website had failed to send my an e-mail. I would hope that in the future this company be evaluated for any mistakes so that nobody else has to suffer these ridiculous standards of business. On an another note. This site clams to have a 14 day "FREE" trial. In reality they charge your card the moment that you make your first resume. Sounds kind of sketchy when you claim to be 14 day "FREE" and yet they charge you anyway. I understand that there may be a fine print, but when it is advertised this way. It is false advertisement and very unprofessional for any business.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
Hello [redacted],I am very sorry to hear about your experience using our websiteWe will follow with disciplinary action against [redacted] and can also include termination.When the customer subscribes to our monthly access plan, the ordersummary states the grand total will be...
$95.40 and renews annuallywhere the customer has to pay up front.You accepted our terms of agreement which state they would beenrolling into our subscription services for the whole year for$95.40.I am sorry to inform this, but as per our Terms of Use, the customeris responsible for the charges incurred. However, I highly recommendusing the services that you are now entitled to under their currentsubscription.However, you are free to share your account with friends or family andthey also have full access to your dedicated resume consultant (aswell as self-service software tools).Please let us know if you require any additional type of documentationto serve as evidence of the charges and our Terms of Use. We have acomplete record of our correspondence in addition to time-stampedcopies of when the customer agreed to our terms of service byregistering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] [redacted]
Again they have not addressed the underlying issue of I have not used their service for the 2 months I was charged all they do is just give you the legal verbatim. In a way this feels like robbery and I am not alone in this matter. Why can a business charge you for a service that you don't know you have and when you find out about it why is it ok to say sorry, but our terms say you have to pay us no matter what legally. For what? I did not use the site because I did not know I could or that I was paying for it. I guess what I am getting at is that it feels like their terms and conditions are a way for them to continue what they have been doing in ast complaints to rip off their client base. I have never encountered a business that was not OK with returning money for something you didn't use. For example did not know I had amazon prime called them up and they refunded me since I never used their service, it took 5 mins. I feel like this is how they make their money and and they use there terms and conditions to deny people fair treatment. If this was a respectable woman they wouldn't mind returned money for someone who didn't use the service, because they didn't do anything to earn the money.
Regards,
[redacted]
I have been using Resume Genius for about 5 months and believe they are the best resume builder in the field. Not only do they provide helpful articles regarding job search skills and strategies, they also provide FREE educational website links to learn new skills. My friends and family couldn’t agree with me more.
When the customer subscribed to our Trial subscription,...
He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the same old crap they told me when I called them in response of the over charge. There was nothing that said any charges that they are saying. I told them that when I called. This is not correct and I will settle for nothing but a refund for the over charged service. If I have to contact the Ky Attorney Generals Office I will. This is really sad that this Company thinks everyone is so dumb that they can charge whatever they want.
Resume Genius saved my life. Although most people like myself know the kind of information that goes into the resume (contact information, work experience, education, etc.) but I am not sure how to style my resume. This is when Resume Genius comes in handy, all I have to do is put in the information and the builder will come up with formatting and style, I can even choose different styles. You guys are amazing.
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 7 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]RGO Technologies LLC
Hello,I am sorry to tell you this, but as per our Terms of Agreement, you are legally responsible for the charges incurred. Our refund policy is very strict and does not allow for credit reversal if cancellations are not on time.Sincerely,Senior ManagerRGO Technologies LLC
Hello,
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC
Hello,
I am sorry but we cannot assist the customer further. We already provided a one month refund as a courtesy.
This is acknowledgement that we worked with the customer to provide an amicable resolution since she had no proof of cancellation.
The customer stated she was fine with getting a refund, She understood the fact that the subscription was not canceled on time and that we provided partial credit.
Please see attached for proof of customer's acceptance of the courtesy refund and for information displayed before she made the purchase in our website.
--
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month or annual subscription expires at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,
[redacted]
[redacted]RGO Technologies LLC
This was my first experience looking for jobs, I am a recent high school graduate and wasn't sure how to create a resume since I had no work experience. Thanks to Resume Genius, they informed me that I could include volunteer work and also how to make a great resume. I can say that I was able to get a good job within a week. Thank you!!
Hello,I am very sorry to hear about your experience using our website. Resume Genius has completed processing the refund offer which you accepted. Your credit should appear on your account within 5-10 business days; however, depending upon the practices of your financial institution, the...
process can take as many as 30 days to show on your credit card or bank statement. If you do not see this credit after 5-10 business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.As an international company, ResumeGenius processes payments from all over the world. Some banks charge an international transaction fee, even when the charge is in US dollars. We have no control over these fees and cannot predict what they may be, although generally they do not exceed 3% of the transaction amount. These fees are charged by your financial institution and not ResumeGenius. Please contact your bank if you have any questions regarding international feesSincerely,[redacted]Senior ManagerRGO Technologies LLC
Hello,Resume Genius has completed processing the refund for $39.95. Your credit should appear on your account within 5 business days; however, depending upon the practices of your financial institution, the process can take as many as 30 days to show on your credit card or bank statement. If...
you do not see this credit after 5 business days, you will need to contact your financial institution for further details regarding this transaction.Note that your acceptance of this offer means you have reached a settlement on this and future disputes linked to your account.You should be receiving an email confirming the processed refund as well.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com: The main concern for my complaint is that this online website is not working properly. Original after we used the service on the 9th of May I did in fact cancel my subscription. The website brought me to a different page that had confirmed that my subscription has ended, So in my defense the website must have a bug in its system. The only reason I am complaining about it now is because I saw the charges from this website in my bank statement. Also I did tell the company that they must have a flaw in there online website, They did not care about my concern and told me I needed proof in which I could not provide because the website had failed to send my an e-mail. I would hope that in the future this company be evaluated for any mistakes so that nobody else has to suffer these ridiculous standards of business. On an another note. This site clams to have a 14 day "FREE" trial. In reality they charge your card the moment that you make your first resume. Sounds kind of sketchy when you claim to be 14 day "FREE" and yet they charge you anyway. I understand that there may be a fine print, but when it is advertised this way. It is false advertisement and very unprofessional for any business.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
Sincerely,
Hello [redacted],I am very sorry to hear about your experience using our websiteWe will follow with disciplinary action against [redacted] and can also include termination.When the customer subscribes to our monthly access plan, the ordersummary states the grand total will be...
$95.40 and renews annuallywhere the customer has to pay up front.You accepted our terms of agreement which state they would beenrolling into our subscription services for the whole year for$95.40.I am sorry to inform this, but as per our Terms of Use, the customeris responsible for the charges incurred. However, I highly recommendusing the services that you are now entitled to under their currentsubscription.However, you are free to share your account with friends or family andthey also have full access to your dedicated resume consultant (aswell as self-service software tools).Please let us know if you require any additional type of documentationto serve as evidence of the charges and our Terms of Use. We have acomplete record of our correspondence in addition to time-stampedcopies of when the customer agreed to our terms of service byregistering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] [redacted]
Again they have not addressed the underlying issue of I have not used their service for the 2 months I was charged all they do is just give you the legal verbatim. In a way this feels like robbery and I am not alone in this matter. Why can a business charge you for a service that you don't know you have and when you find out about it why is it ok to say sorry, but our terms say you have to pay us no matter what legally. For what? I did not use the site because I did not know I could or that I was paying for it. I guess what I am getting at is that it feels like their terms and conditions are a way for them to continue what they have been doing in ast complaints to rip off their client base. I have never encountered a business that was not OK with returning money for something you didn't use. For example did not know I had amazon prime called them up and they refunded me since I never used their service, it took 5 mins. I feel like this is how they make their money and and they use there terms and conditions to deny people fair treatment. If this was a respectable woman they wouldn't mind returned money for someone who didn't use the service, because they didn't do anything to earn the money.
Regards,
[redacted]
I have been using Resume Genius for about 5 months and believe they are the best resume builder in the field. Not only do they provide helpful articles regarding job search skills and strategies, they also provide FREE educational website links to learn new skills. My friends and family couldn’t agree with me more.
Hello,
When the customer subscribed to our Trial subscription,...
He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.
The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel
This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.
To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use.
No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.
When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.
We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.
I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.
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Sincerely,
[redacted]
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 14 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]Senior ManagerRGO Technologies LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the same old crap they told me when I called them in response of the over charge. There was nothing that said any charges that they are saying. I told them that when I called. This is not correct and I will settle for nothing but a refund for the over charged service. If I have to contact the Ky Attorney Generals Office I will. This is really sad that this Company thinks everyone is so dumb that they can charge whatever they want.
Resume Genius saved my life. Although most people like myself know the kind of information that goes into the resume (contact information, work experience, education, etc.) but I am not sure how to style my resume. This is when Resume Genius comes in handy, all I have to do is put in the information and the builder will come up with formatting and style, I can even choose different styles. You guys are amazing.
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific date. Our services are not a one time...
purchase, but an ongoing subscription. They had the option to cancel at any time during the 7 day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled. The customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any payments. However, all other services require a payment as stated above and according to our Terms of Use. No additional charges will be levied against their credit card as long as the account remains canceled. Should they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take place. We informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurred. The information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred. However, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of Use. We have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,[redacted]
[redacted]RGO Technologies LLC
Hello,I am sorry to tell you this, but as per our Terms of Agreement, you are legally responsible for the charges incurred. Our refund policy is very strict and does not allow for credit reversal if cancellations are not on time.Sincerely,Senior ManagerRGO Technologies LLC