Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of UseNo additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They sent the same "canned" response to my complaint as they have everyone elseThey did not address the area of concern regarding my account information being changedI had logged in before the day trial and canceled my account through themIf they have access to log history they would see my last log in was on December 7th, when I made this changeWhich was well within the day account trialThey would also see someone deleted activity on my account history so that it no longer reflected this change Regards,
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of UseNo additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] ***
Hello, I am sorry but we cannot assist the customer furtherWe already provided a one month refund as a courtesy This is acknowledgement that we worked with the customer to provide an amicable resolution since she had no proof of cancellation The customer stated she was fine with getting a refund, She understood the fact that the subscription was not canceled on time and that we provided partial credit Please see attached for proof of customer's acceptance of the courtesy refund and for information displayed before she made the purchase in our website -- Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Same canned response from these clowns - the same one they gave the other people who were ripped offI DID NOT AUTHORIZE them to charge me $if they claim that their terms of service was in PLAIN SIGHT, then they are most likely LYING, because I, along with other people, are complaining about the EXACT SAME THINGdidn't see anything referring to a $charge and if they say that its plain view, their web master better fix the problem on the website.....although judging by the number of complaints against them, I would say they are being shady from the startGive me my $back u jerks Regards,
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of UseNo additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.Card owners have to be responsible and keep track of transactions each month or contact the company to ensure they have proper documentation of the cancellation.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC
Hello, I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website -- Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This response is generic and doesn't address my complaint I have discovered that this company operates under multiple names on the internet such as Resume Builder This way they capture as many people as possible who just want a free template See my original complaint I did not want to sign up for a serviceI was forced to in order to print and save my resume and not waste hours of time The template was clearly labelled as "free" when I started Re: their assertion that customers can download a free "text-only" copy, I have things to say1)This was never offered as an option on the website I was on 2) That is NOT a resume Simple HTML wouldn't help at all A customer would have to retype the entire thing Lastly, I did cancel the subscription immediately after saving and printing the resume I did not receive a confirmation of this There are dozens of similar complaints that I easily found within minutes of researching this company Unfortunately, they are on reviews such as the one I mentioned in the original complaint Not as many people went to the trouble to report them to the Revdex.com I am standing up for all of those people This company needs to be stoppedIt is easy for internet-based businesses to get away with unethical and/or fraudulent practices that can be changed overnight and are difficult to track Thanks again for your time and your efforts are much appreciated
What can I say about Resume Genius...amazing lol! This site rocks, I created a resume in less than minutes and sent it to various places, got calls from pretty much every place I sent it to! Also take advantage of the little things like Job Boards and that amazing expert that the site offers, it helps a lot!
I worked in the same company for many years, when the company had to lay off people unfortunately I was one of them, since I had been there for so many years I had no idea how to do a resume, I searched for a few sites but couldn't find one that was easy to use, until I came across Resume Genius, it was user friendly and also it had some really good articles and examples for people in my situationI finally made an incredible resume thanks to the guidance of the website and the agents who helped a lot
Hello, We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC
I am amazed by how easy it is to create resumes on this website, the whole process took no more than minutesThe most inexpensive and effective resume builder out there I would recommend Resume Genius to anyone achieving their dream job
When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription Sincerely,
Hello [redacted] ,Resume Genius has completed processing the refund offer which you acceptedYour credit should appear on your account within 5-business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after 5-business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC
I just want to say thank you for the wonderful resume builder you guys provide and I also wanted to let you know that I have an interview tomorrow for a management positionThe interview guide on your website really helped with valuable information and I know it will get me the jobYou guys are awesome!
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.As an international company, ResumeGenius processes payments from all over the worldSome banks charge an international transaction fee, even when the charge is in US dollarsWe have no control over these fees and cannot predict what they may be, although generally they do not exceed 3% of the transaction amountThese fees are charged by your financial institution and not ResumeGeniusPlease contact your bank if you have any questions regarding international feesSincerely, [redacted] **Senior ManagerRGO Technologies LLC
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of UseNo additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.Card owners have to be responsible and keep track of transactions each month or, contact the company to ensure they have proper documentation of the cancellation before moving forward.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC
Best $I have ever spent on resumes and cover lettersI was able to download unlimited copies in Word and PDF format with this simple user-friendly platformIf you’re unable to access a computer, not a problem; there is an email option so you can easily email from your mobile device Trust me you will have a prefect resume to find that prefect job
Hello [redacted] Resume Genius has completed processing the refund offer which you acceptedYour credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,Senior ManagerRGO Technologies LLC
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of UseNo additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely,Senior ManagerRGO Technologies LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They sent the same "canned" response to my complaint as they have everyone elseThey did not address the area of concern regarding my account information being changedI had logged in before the day trial and canceled my account through themIf they have access to log history they would see my last log in was on December 7th, when I made this changeWhich was well within the day account trialThey would also see someone deleted activity on my account history so that it no longer reflected this change Regards,
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceled.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of UseNo additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurred.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] ***
Hello, I am sorry but we cannot assist the customer furtherWe already provided a one month refund as a courtesy This is acknowledgement that we worked with the customer to provide an amicable resolution since she had no proof of cancellation The customer stated she was fine with getting a refund, She understood the fact that the subscription was not canceled on time and that we provided partial credit Please see attached for proof of customer's acceptance of the courtesy refund and for information displayed before she made the purchase in our website -- Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Same canned response from these clowns - the same one they gave the other people who were ripped offI DID NOT AUTHORIZE them to charge me $if they claim that their terms of service was in PLAIN SIGHT, then they are most likely LYING, because I, along with other people, are complaining about the EXACT SAME THINGdidn't see anything referring to a $charge and if they say that its plain view, their web master better fix the problem on the website.....although judging by the number of complaints against them, I would say they are being shady from the startGive me my $back u jerks Regards,
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of UseNo additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.Card owners have to be responsible and keep track of transactions each month or contact the company to ensure they have proper documentation of the cancellation.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC
Hello, I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website -- Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This response is generic and doesn't address my complaint I have discovered that this company operates under multiple names on the internet such as Resume Builder This way they capture as many people as possible who just want a free template See my original complaint I did not want to sign up for a serviceI was forced to in order to print and save my resume and not waste hours of time The template was clearly labelled as "free" when I started Re: their assertion that customers can download a free "text-only" copy, I have things to say1)This was never offered as an option on the website I was on 2) That is NOT a resume Simple HTML wouldn't help at all A customer would have to retype the entire thing Lastly, I did cancel the subscription immediately after saving and printing the resume I did not receive a confirmation of this There are dozens of similar complaints that I easily found within minutes of researching this company Unfortunately, they are on reviews such as the one I mentioned in the original complaint Not as many people went to the trouble to report them to the Revdex.com I am standing up for all of those people This company needs to be stoppedIt is easy for internet-based businesses to get away with unethical and/or fraudulent practices that can be changed overnight and are difficult to track Thanks again for your time and your efforts are much appreciated
What can I say about Resume Genius...amazing lol! This site rocks, I created a resume in less than minutes and sent it to various places, got calls from pretty much every place I sent it to! Also take advantage of the little things like Job Boards and that amazing expert that the site offers, it helps a lot!
I worked in the same company for many years, when the company had to lay off people unfortunately I was one of them, since I had been there for so many years I had no idea how to do a resume, I searched for a few sites but couldn't find one that was easy to use, until I came across Resume Genius, it was user friendly and also it had some really good articles and examples for people in my situationI finally made an incredible resume thanks to the guidance of the website and the agents who helped a lot
Hello, We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC
I am amazed by how easy it is to create resumes on this website, the whole process took no more than minutesThe most inexpensive and effective resume builder out there I would recommend Resume Genius to anyone achieving their dream job
When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of Use No additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription Sincerely,
Hello [redacted] ,Resume Genius has completed processing the refund offer which you acceptedYour credit should appear on your account within 5-business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after 5-business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC
Thank you for your terrific website and serviceIt helped direct me in the right direction and to apply for the job I have always wanted
I just want to say thank you for the wonderful resume builder you guys provide and I also wanted to let you know that I have an interview tomorrow for a management positionThe interview guide on your website really helped with valuable information and I know it will get me the jobYou guys are awesome!
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.As an international company, ResumeGenius processes payments from all over the worldSome banks charge an international transaction fee, even when the charge is in US dollarsWe have no control over these fees and cannot predict what they may be, although generally they do not exceed 3% of the transaction amountThese fees are charged by your financial institution and not ResumeGeniusPlease contact your bank if you have any questions regarding international feesSincerely, [redacted] **Senior ManagerRGO Technologies LLC
Hello,When the customer subscribed to our Trial subscription, He/She accepted our terms of agreement which stated that they would be receiving our subscription services and that the Trial would auto-renew into a Monthly subscription on a specific dateOur services are not a one time purchase, but an ongoing subscriptionThey had the option to cancel at any time during the day trial period to prevent the auto-renewal and in order to avoid future charges.The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel This will confirm that the account was successfully canceledThe customer will continue to have access to all of the features of our website until the next month at which time the access will be limited to the features of our Lite Account or Free Account.To download a digital copy of the resume for free they have the option to choose the TEXT format which will not require them to make any paymentsHowever, all other services require a payment as stated above and according to our Terms of UseNo additional charges will be levied against their credit card as long as the account remains canceledShould they reactivate the account, the credit card will be charged accordingly.When the customer purchased the account we provided instructions on how to cancel, along with the specific date and time at which the billing cycle would take placeWe informed that it needed to be canceled on a timely manner.Card owners have to be responsible and keep track of transactions each month or, contact the company to ensure they have proper documentation of the cancellation before moving forward.We recognize that the account is now cancelled, however, the cancellation came after the billing cycle had already occurredThe information regarding our Subscription Service is NOT in fine print and can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information and Alerts.I am sorry to inform this, but as per our Terms of Use, the customer is responsible for the charges incurredHowever, I highly recommend using the services that he/she is now entitled to under their current subscription.Please let us know if you require any additional type of documentation to serve as evidence of the charges and our Terms of UseWe have a complete record of our correspondence in addition to time-stamped copies of when the customer agreed to our terms of service by registering in our website.Sincerely, [redacted] **Senior ManagerRGO Technologies LLC
Best $I have ever spent on resumes and cover lettersI was able to download unlimited copies in Word and PDF format with this simple user-friendly platformIf you’re unable to access a computer, not a problem; there is an email option so you can easily email from your mobile device Trust me you will have a prefect resume to find that prefect job
Hello [redacted] Resume Genius has completed processing the refund offer which you acceptedYour credit should appear on your account within business days; however, depending upon the practices of your financial institution, the process can take as many as days to show on your credit card or bank statementIf you do not see this credit after business days, you will need to contact your financial institution for further details regarding this transaction.You should be receiving an email confirming the processed refund as well.Sincerely,Senior ManagerRGO Technologies LLC