Radiant Revive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I have received a refund for the products.  thanks so  much

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} We apologize that your experience with us has been less than fantastic. We further apologize for any misunderstandings...

you had with our subscription process. A support representative will be contacting you shortly to ensure your satisfaction. We insist you keep and try out our product to its fullest extent. We know that once you experience its great benefits that you will fall in love with it. We only wish to provide excellent products at superior convenience with great customer support to our customers. If, in the future you wish to re-enroll in our subscription your account will be eligible for fantastic discounts! Further, remember to ask about our custom reship cycles that cater to every customers specific beauty needs. Don't miss out on having these amazing products delivered straight to your door! At this time, your refund has been processed.    We hope this message meets you well.   Radiant Revive Support

We apologize for any inconvenience you have experienced with us and any confusion you have had with our subscription process. The calls associated with your account are under investigation and the representative will be trained accordingly. Your account has been refunded and a service represented...

will be reaching out to you shortly. Please keep the products you received and try them out. When you discover their great benefits, you will be thoroughly pleased and hopefully will do business with us in the future! We only wish to provide quality products at superior convenience with excellent customer support. If at any time you would like to re-enroll in our product subscription don't forget to ask about our custom reship cycles. We cater to your specific beauty needs and also will provide excellent discounts to your account! Don't miss out on having these superb products delivered right to your door! We hope this message meets you well. Radiant Revive Support

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. You purchased a free trial of our products for 14days with only shipping and handling costs.  We advise you to call within your trial offer and cancel your account if you wish to do...

so and no charges would be made. However, if you do not call within your trial offer, then you will be charged for the full retail price of our product. All information regarding our trial offer is located in our terms and conditions that you had to agree to before confirming your order throughout the check out process. Our amazing products help with numerous imperfections. Our natural ingredients replenishes your skin and will have you feeling new. Again we do apologize for any misunderstandings you had with our offer. At this time you have been fully refunded your $89.95 charge, and we will be reaching out to you shortly to ensure satisfaction. We do hope you take the pleasure in trying out our product and seeing the amazing results you were originally looking for.   Radiant Revive Support.

I am rejecting this response because:
Whereas I appreciate that Radiant Revive has chosen to credit my credit card with the November 3 charges of $89.95 and $88.47 which were never approved, they are refusing to credit my credit card for the charges made on October 18 and Oct 19 for $89.95 and $88.47 respectively. I consider these charges to be made under misleading pretenses.It is nothing but deception to charge full retail 14 days after initial order date if no cancellation is received. Burying this type of program in fine print is deceptive. If this is the way the program works, it should be up front and in bold print on the product website. I am ready to return the unused product for the additional credits of $89.95 and $88.47. My premise for this complaint is that the entire program is deceptive. I have two products in hand to return for the refunds of two charges made on October 18 and Oct 19.Sincerely,[redacted]

We apologize for any misunderstandings you had about our subscription process and that our representative could not rectify the situation. Your account has been refunded and you will receive a call from one of our reps shortly. We only wish to provide quality products at supreme convenience with...

excellent support.  We hope this message meets you well. Radiant Revive Support

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. During your checkout process there were terms and conditions that you had to agree to before completing your order. In those terms and conditions you agreed to join our subscription...

offer. In this offer you have 14 days to try out our products and if you wish to cancel, then you must cancel during those 14 days and no charges to your account will be made. If you do not call in then you are enrolled into our subscription and you receive our 30 day supply product every month. These were the charges made to your account.  At this time all charges have been refunded back to your account. We do sincerely hope you take the pleasure in trying our products out and seeing the amazing results you were originally looking for. We will be reaching out to you shortly to ensure satisfaction.   Radiant Revive Support.

[redacted],We apologize that your experience with us was less than satisfactory. The representative that handled your call will be reprimanded accordingly. We apologize that you had this experience with our support team. We only wish to provide quality products at superior convenience with...

great customer support to our customers. Your account has been refunded and a representative will be reaching out to you shortly. We hope this message meets you well.Radiant Revive Support

Revdex.com:I will accept a refund of $356.84, however in the email from Radiant Revive, it states they have submitted the refund.  I have checked with my credit card company and a refund in that amount has not been submitted.  Radiant Revive charged my credit card in 4 separate transactions.  2/25/18 they charged in the amounts of $88.47 and $89.95.  On 3/14/18 they charge in the amounts of $88.47 and $89.95 again. NONE of those charges did I agree to.  I have read online reviews about this company and they are not true to their word.  They are a scam and I have contacted my credit card company and no refund has been issued.  I have copies of my credit card charges if they are needed.  I also have a copy of the email dated 2/9/18 that I sent to the company telling them to cancel my order. That was the same day I ordered the "risk free trial sample" from them.  They replied to the email and I was still charged.  I was also charged $12.34 on 2/10/18 for a "sample" that was advertised as $4.95.   The response from Radiant Revive to the Revdex.com also stated they would be reaching out to me.  They have not done that either.  I would like my refund submitted to my credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it, as long as I do...

receive the refund.  I was advised it would take 3 to 5 days to receive the refund.  I hope that in the future, Radiant Revive uses different methods to sell their product, other than using other company names.  This can be misleading and is not good, honest business.