Radiant Revive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.BUT I am NOT going to remove the complaint that these are practices are obviously deceptive by the shear number of visible complaints in less than a month after opening. I encourage the Revdex.com to keep this in mind just because I was refunded, does not mean it is okay

I apologize if you had any initial confusion with our subscription offerYour accounts have been refunded as requests
and you should see your money back into your account in 3-business daysHowever, we do not see any cancellation requests except from yesterday 2/8/We wish we would have heard from you sooner so that we could have handled your account promptlyOur customer support number is listed on the bottles you have received and we are available to our customers 24/A lead representative will be reaching our shortly to ensure your satisfaction Radiant Revive Support

It looks like you ordered our product (Repair & Release Cream) on a day offer period which led into our subscriptionThe terms and conditions presented throughout the check out process would have instructed you
to call before the end to let us know you results and either continue with the subscription or cancelAt this time your account is canceled and you have been refundedWe assure you we are not a scam and we only wish to provide excellent products with extreme convenience and great customer supportThe calls associated with your account will be investigated and the representatives will be dealt with accordinglyWe hope that you will continue to try out product and if you fall in love with it as many have give us a call back and excellent discounts will be available to youAlso, don’t forget to ask about our custom reship schedules that allow you to receive our product at your personal convenience! We wish you the best on your mission to a more beautiful you! Radiant Revive Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.Thank you to the upper management, who resolved my issues with this internet purchase, and thank you to Revdex.com. I am now satisfied with this resolution

We apologize for any confusion you have had about our subscription processThe terms and conditions are provided to you throughout the checkout process and outline the day offerYour
account has been refunded and I apologize our support representative was not able to assist youWe will be reviewing the calls associated with your account and making sure they are trained properlyThe charge seems to be for the rewards program we offer through myskincarerewards.comThose charges have also been returned and that account cancelled. I assure you we are not a scam but only wish to serve our product with the utmost convenience and with great support. Radiant Revive Support

Thank you for getting back with me, the company said that they would reimburse all of my money and I appreciate all you have done for me thank you very much Signed *** ***

Unfortunately I cannot locate an account using any of the information this customer providedIf you do have our product, please check for an order confirmation number in your emailFurther, all of our product bottles have our phone number on themI feel like perhaps you have another
product? We hope this message meets you well. Radiant Revive Support

Mrs***,Again, we apologize for any inconvenience this purchase has caused youHowever, as stated earlier, since you chose to file a dispute with your bank we cannot refund the transactions that you are requestingThe bank will continue it's due process and unfortunately it is something you will now have to wait onAs far as your phone entries and numbers you provided, it appears you contacted a company called *** ***We are not associated with this companyFurther, our support team is 24/so you would have never reached an answering machineIt appears that is why your trial was not cancelled before you were billed for the products and auto enrolled in our subscriptionWe sincerely apologize for your misunderstanding however we are not in the business of deception. We hope this message meets you well.Rich F*Radiant Revive Support

We apologize for any inconvenience you have experienced with us and your confusion about our subscription offerThe calls associated with your account will be investigated and our reps will be trained accordinglyWe do provide our contact information directly on our product bottles to avoid them
being misplacedAt this time your account has been creditedA lead customer support representative will be reaching out to you shortly to ensure your satisfaction.We hope that you will continue to try our products that you received as continued use is the best way to experience their great benefitsIf, in the future you wish to re-enroll in either or both of our product subscriptions please give our support number a call back and excellent discounts will be available to your account! Don't miss out on the chance to have these superior products delivered conveniently to your door! We hope this message meets you well.Radiant Revive Support

First off I would like to apologize for any confusion you had with our subscription processThe terms of the
subscription are presented to you before check outYou should have received an order confirmation and shipping confirmation, howeverThe calls associated with your account will be investigatedAt this time your account has been refundedWe are sorry to hear that our product did not work out for you. I hope this message meets you well Rich F* Radiant Revive Support

We have refunded this customers order in full are our team is contacting the customer to ensure their satisfactionWe will also be looking into this order to find where any misunderstandings may have taken place and ensure they will not happen in the future so that our customers can continue to
enjoy our products and customer serviceWe will be sure to make amends with Mrs*** and apologize thoroughly for this mishap

I am rejecting this response because:
until the money has been returned to my account, I want to keep this complaint openAlso their website is fraudulentIt says free trial with shipping onlyThey need to change it so others do not get scammed the same way

We apologize for your troublesWe provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their orderAlso, our number can be found directly on our bottles, as well as on our websiteWe do this
to avoid misplacementAgain, we apologize for any misunderstanding you had with our offer, and at this time you have been fully refunded ,and we will be reaching out to you shortly to ensure satisfaction because we want all our customers to be happyWe hope you will continue to use our products and see the amazing results they can provide. please allow 4-business days for your refund to post into your bank account

We apologize for any confusion you had concerning our subscription processWe do provide terms and conditions on our site for the trial offer and they are presented multiple times throughout the checkout processWe
only wish to provide quality products at superior convenience with great customer serviceAt this time your account has been refundedWe will be performing an investigation concerning the calls associated with your account and training those representative accordingly. We insist you continue to try our products as continuous use is the best way to experience their great benefitsIf at any time you would like to re-enroll and have these amazing products delivered conveniently to your door please give our support number a call backThere will be excellent discounts ready for your account! Also, don't forget to ask about our custom shipping cycles! We cater to all of our customers beauty needs. We hope this message meets you well. Radiant Revive Support

We have looked into the order placed by Ms. [redacted] for our Repair and Release Cream. The original order for our subscription was placed on 11/29/2017. The customer paid $4.95 for shipping and handling toward the Repair and Release Cream in order to begin our subscription offer. In the...

terms and conditions provided to the customer during the checkout process, the customer was directed to call us before the end of her 14 day offer in order to cancel her subscription if she decided that it wasn’t something she would like to continue. Since the customer did not call, on 12/12/2017 she was charged full price for the full sized retail product she had received and was enrolled in the subscription. At this time, Ms. [redacted] has been contacted and her account has been refunded. We apologize for any misunderstandings she has had with our subscription process. We only wish to provide excellent products at superior convenience with great customer service. We hope that you will continue to try product that you received in order to achieve the results you were originally looking for.. If at any time you would like to re-enroll in our subscription and have this amazing products delivered conveniently to you doorstep please give us a call back at [redacted] and ask about our great discounts we have going on! We cater to our customers needs also by providing custom rebill and shipment cycles that will allow you to receive our products whenever you desire. (Note: this complaint was previously responded to by mail on 1/11) Customer Support

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. We provide the terms and conditions to our customers throughout the checkout process to read and agree to if they wish to continue with their order. Also, our number can be found directly...

on our bottles, as well as on our website. We do this to avoid misplacement. The $4.95 charge was shipping for the repair cream. The $4.90 charge was shipping for the eye serum cream, and the @2.49 charge was for our vip rewards . Again, we apologize for any misunderstanding you had with our offer, and at this time you have been fully refunded ,and we will be reaching out to you shortly to ensure satisfaction. We hope you will continue to use our products and see the amazing results they can provide.

I am rejecting this response because: So now you are saying you cannot refund my money! Please go back to your responses dated 10/26, 10/30 and 11/7 when you repeatedly stated that the funds are now available to me. You people continuously misrepresent yourselves with lies. Again, let me repeat - had you been TRANSPARENT about selling your subscription, nowhere in the world would I have signed up for it. What I signed up for was paying for shipping and handling of two skin care products that [redacted] was giving away because they were going out of business. That is how you postured and presented your business to me and to all others that you deceived with your fraudulent advertising because certainly, I am not the only one that you victimized!

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} We apologize for any inconvenience doing business with us has caused you. The calls associated with your account will be...

investigated and the representatives with be coached and reprimanded accordingly. A representative will be reaching out to you shortly to settle your account. In the mean time, I urge you not to send the products back but instead keep them and try them out. We only wish to provide quality products with superior convenience and with great customer support. As we grow we are striving to weed out any misunderstanding in the ordering process as well as constantly training our reps to better serve our valued customers. We know that once you experience there great benefits you will be wanting more. If at any time you would like to re-enroll in your subscription and have these excellent products delivered right to your door please give us a call back at [redacted]. There will be excellent discounts available to your account! Don’t forget to ask about our custom re-ship cycles! We cater to all of our customers beauty needs!   We hope this message meets you well.   Radiant Revive Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I received an email from the company stating that they have refunded me the full amount.

We apologize for the poor experience you had with our support team and any misunderstandings you had about our subscription process. Your account and the calls associated with will be investigated. At this time you have been refunded.We only wish to provide quality products at superior convenience...

with great customer support. We hope that you will continue to try our products as I would hate for you to lose the opportunity to meet you goals before you experience their great benefits! If you would ever like to re-enroll and have these excellent products delivered straight to your door, please give our customer service department a call and great discounts will be available to your account! Also ask about custom ship cycles that cater to your beauty needs. We hope this message meets you well.Radiant Revive Support