Radiant Revive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.I appreciate Radiant Revive's prompt response to my request.

We apologize for your poor experience. We assure you we are not a sham. We only wish to provide excellent products at superior convenience with great customer service. Your account has been refunded and a representative will be reaching out shortly. We hope this message meets you...

well. Radiant Revive Support

We have refunded this customer's order in full and our team is contacting the consumer to ensure their satisfaction. As we continue to grow, we are striving to weed out any misunderstandings our customers might have with our trial process. We wish to provide quality products with superior...

convenience to our customers; ensuring the customer receives the products they desire and the service they deserve. We will be sure to make amends with our new customer and apologize thoroughly for this mishap.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.  However, I want to tell them that their buisiness practices are totally unacceptable.  If their advertising about this scam was understood by the customer, the internet wouldn't be flooded with complaints over the SAME issue I have.  In addition, Radiant revive treated me as if I were a child.  Pretending to talk to the "supervisor" to give me first 35% back, then 50% back and then ultimately 75% back was ridiculous. It was simply made-up.    Also, as angry as I was and asking to have the charge removed immediately, why did the customer service rep. WASTE more of my time by offering more products and discounts????? There is no word that describes how utterly disgusted I am by Radiant Revive and how they do business.   I had to waste EVEN MORE of my time going to the Revdex.com because they didn't refund ALL of my money with the customer service call I made.  You are STEALING from your customers (I cannot believe that any would buy from you all).  It's despicable.  I wonder how many accounts you have forced to go in the NEGATIVE RANGE. I wonder how many peoples' time you have wasted with this scam!!!!

We apologize for your troubles. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order. Also, our number can be found directly on our bottles, as well as on our website. We do this...

to avoid misplacement. Again, we apologize for any misunderstanding you had with our offer, and at this time you have been fully refunded ,and we will be reaching out to you shortly to ensure satisfaction because we want all our customers to be happy. We hope you will continue to use our products and see the amazing results they can provide.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. My funds are back in my bank account today. Thank you. [redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles . We understand that time is an issue with returning our product back for no further charges. We thank you for reaching out to us so we are able to assist you properly. You have been...

refunded for your charges and your account has been cancelled. We insist you keep your products and enjoy the amazing results it will show. We will be reaching out to you shortly to ensure satisfaction.

I am rejecting this response because: I never received e-mail confirmation. The links for contacting customer support via phone on their web site were grayed out and did not work. I called the number associated with my credit card billing for this transaction and all I got were repeated "offers" from everything for lawyers for wrongful injury to supplies for diabetics but was never connected with the business. Terms of "subscription" are NOT posted n their web site. I sent them a message via their web site contact form and got no response. I would like to add that I contacted my credit card company today and they will not pay any more money to this company. In addition, my credit card company will be seeking a refund. I would also add that if the company would like to have me ship their product back to them, they merely need to e-mail me a prepaid shipping label and I would be happy to do so.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles and any misunderstanding you had about our service.During the checkout process there were terms and conditions you had to agree to before confirming your order. The terms and conditions...

state that during your 14 day offer you must call in to cancel to avoid further charges. If you do not call within that 14 day offer then you are shipped out our full sized products every 30 days for the full retail price of our products.Our company only wishes to provide a quality product in a convenient home delivery service.I can assure you our terms and conditions are made clearly available to all customers throughout the checkout process. There, you could have found our contact information as well as directly on our bottles. We do this to avoid misplacement. Again, we do apologize for your troubles, and at this time your account has been refunded and we will be reaching out to you to ensure satisfaction.  Radiant Revive Support.

We apologize that the experience you had with us was less than spectacular. The calls associated with your account will be investigated and the representatives will be trained accordingly. At this time your account has been credited. A lead support agent will be reaching out to you shortly to ensure...

your satisfaction.We hope that you will continue to try our products that you received as continued use is the best way to experience their great benefits. If, in the future you wish to re-enroll in either or both of our product subscriptions please give our support number a call back and excellent discounts will be available to your account! Don't miss out on the chance to have these superior products delivered conveniently to your door! We hope this message meets you well.Radiant Revive Support

I'd like to apologize for any confusion or misunderstandings you had about our subscription process. The prices of our products are listed on our site as well as they would have been available to you had you called into our support center. Our contact information is placed directly on our product...

bottles so that customers always have access to it. Further, it is stated in our terms and provided to you if you decide to email into our system rather than call. At this time your account has been refunded and we will be investigating your calls into our support center on January 3rd and coaching those reps accordingly. A lead support representative will be in contact with you shortly.We hope this message meets you well. Radiant Revive Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Thank you for you assistance!  I was not able to get resolution on my own. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.I did talk with a supervisor today that was very nice and apologized.  Thank you for your assistance

I am rejecting this response because:It is not true that the business has refunded me the money. I received a call from a customer service agent who did not identify what company he was calling from until I asked him. He proposed we have a 3-way call with my bank so that they can set up the refund. When I called my bank, I was told that they don't engage in 3-way calling to settle a disputed charge. I was further informed that this is a tactic to encourage me to drop my dispute and complaint. If the business wants to give me the refund that I am requesting, the process is to respond to my bank's request. As of this writing, I have NOT received the refund. [redacted]

We assure you that we never mean to mistreat our customers. We provide a product thatmany customers love in order to allow our customers the opportunity to experience the benerfitthey are seeking. Looks like you took advantage of our subscription offer which allows our customers to try our...

product for 14 days and either continue into the program or cancel beforebefore an allotted amount of time and keep our products for just the price of the shipping. We haverefunded your order. A lead customer support representative will be in touch to ensure your satisfaction. We want to know how our product is working for you and what we can do to makeour subscription more custom to your needs. Radiant Revive Support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Thank you for your help. Kind regards,[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} span.s1 {color: #e4af09} We apologize for your troubles. Our email to reach us is [redacted]. If any questions regarding your trial offer, we will send you an email with our customer service...

number that can assist you properly. Your trial started on 2/8/18. You were charged on 02/22/18 , due to you not calling in within your trial period . We see that you had called in to cancel your account on 2/26/18. We apologize for any misunderstanding you had regarding our offer. Our terms and conditions were provided to you during your checkout process for you to read, and agree to if you wanted to confirm your order. At this time we have fully refunded your charges and we will be reaching out to you shortly to ensure satisfaction. We hope you will take the pleasure in trying out our products and seeing the amazing results you were originally looking for.

Apologies. I thought I had stated this: Her account has already been refunded. The rep will be in touch to apologize for confusion and such.

We apologize for any confusion you had about our subscription process and that you were missingitems from your order. My system shows you entered our 14 day offer on 12/10 for our bright eyes serum and repair and release cream. The terms listed during checkout instructed youof the offer and...

subscription process. Further it did state our return policy for the trial product.At this time we have refunded your account and apologize for any confusion you experienced. Thecalls associated with your account will be investigated and reps trained accordingly. We onlywish to provide quality products at superior convenience with great customer support.We hope this message meets you well.Radiant Revive Support

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} span.s1 {color: #e4af09} I apologize for any confusion you had about our subscription process. We do offer a rewards system through myskincarerewards.com. Apparently the first agent you spoke with did not cancel that...

out when you cancelled during your trial. For this I also apologize. We will be investigating the calls you made to our support team and making sure they are handling calls properly. As we are still new and growing we are correcting any gaps in training and making sure our agents are operating correctly. Your account has been refunded. I hope you enjoyed the trial products you received and I am sorry were weren’t able to keep you as a customer.  Radiant Revive Support