Radiant Revive

We apologize for any misunderstandings you had with our subscription processOur contact number is listed directly on our products so that it is always available to our customersAt this time you have been refunded
Please try the products out and if you happen to fall in love with them and wish to re-enroll give our customer service department a call back and great discounts will be available to youBe well. Radiant Revive Support

I have received my refund from Radiant Revive It actually posted before the charge I appreciate their fast resolution to my complaintPlease remove this complaint from their file Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itHowever, please see my attached addational comments.Thank you for your assistance,***

hey, we are sorry you had this experienceas a growing makeup brand we take it personal to ensure our customers or clients are happywe have contacted our banks and ensured you will get your refund that you initiated via chargeback as well as our support members following up with you to make sure you are satisfied as well as offer you any additional assistance you needthank you for taking time to hear us out and we hope we can amend this and earn your businesswe understand your frustration and we will make sure that our customer support team is coached to handle these types of situations better

I am rejecting this response because: I have received emails from Radiant Revive this morning. Two are cancellations related to order numbers I NEVER PLACED. And odd that the three refund notifications (also for order numbers never placed) claim that I placed the order on the following dates/times: 2/at 12:41am; 3/at 12:42am; and 3/at 12:amdifferent dates but all at approximately the same time of the night! Three of the emails indicate that they have refunded the amounts of $(for the 2/charge), $(for the 3/charge) and $(for the 3/charge). I still have not received refund notices for the 2/charge of $and the $charge on 3/12. Furthermore, the pending refunds are NOT showing with my bank as of yet; I will not be surprised if these refunds never find their way to my account. I am deeply concerned with this company because there is nothing that suggests that signing up for a trial sample is actually setting up a subscription. (I went through the motions online yesterday to reconfirm this was the case). I further am intrigued that when I called the company yesterday, they couldn't find my name, email address, phone number or order #'s for the trial samples and now today, they have sent me emails with order numbers I never placed. I am attaching documents. The first is my order confirmations for the trial sizes with nothing to indicate a subscription order. The second document are the refund/cancellation emails. If you review these refunds/cancellations, you will see that there is no contact information for Customer Service. You will see the bogus order numbers and order dates/times

We apologize for your troublesYou must call in to cancel your accountHowever, if you emailed us to cancel, then a
response will inform you to call our customer service number to further assist youSince we understand your misunderstanding with our offer we have fully refunded your charges and we will be reaching out to you shortly to ensure satisfactionWe hope you will continue to use our products and see the amazing results you were originally looking for

First off we apologize for every inconvenience you have experienced with your orderSecondly, we apologize for any
confusion you had about our subscriptionLooking into your account, I also was not able to locate a call from 11/from our call centers recordingsI assure you this is being investigated so that it will not occur in the futureAt this time we have refunded your account and a lead representative will be reaching out to you shortlyAs for our address, the address listed on Revdex.com was our mailing address for some timeHowever, we have been trying to get it updatedOlder product shipments will have that address but it is updated on our site and hopefully will be by the Revdex.com, shortlyAs a baby brand we are still working out the kinks of our service Radiant Revive *** *** *** *** * ***
*** *** *** We hope this message meets you well Radiant Revive Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itMy account has been credited with the funds that were taken without my approval I am satisfied with the resolutionI have no desire to ever do business with this company againThere are multiple complaints against them and it is obvious that they are deceptive in their procedures Sincerely, G*** ***

I am rejecting this response because:As of this writing, no refund has been received by my bank from the businessMy bank issued me a temporary credit for the amount that the business chare to my debit card, but NO AMOUNT WAS REFUNDED by the business to meI ordered a face cream and an eye serum and got charged a RIDICULOUS amount of $when the deal was supposed to be that I pay only shipping and handling of $4.95/item! So NO...I am not withdrawing my complaint until I get my money back! *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itI received a very apologetic phone callI have been credited my disputed amount in full and the company has offered to send me a complimentary product. Thank you for assisting in revolving this matter

We apologize for any misunderstandings you had about our subscription processIn the terms and conditions provided to you throughout the checkout process you were instructed to call us if you had not received the
products within days in order to try them out for Further, we would have extended your initial offer to try the products out if you needed more time to decide if the subscription was right for youYour orders have been refundedWe hope you will continue to try out the products and if you ever wish to re-enroll give our customer service department a call and excellent discounts will be available for you to receive these great products conveniently to your door!Be well.Radiant Revive Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. As long as I am refunded the two charges of $and $for the face and eye serum. Thank you

The consumer has received refunds on all charges

Your entire account was refundedThe amount of time for a funds transfer is determined between financial institutions. Be well

We apologize for any inconvenience or misunderstand you have had with our subscription processAs we grow we are working to weed out any of these confusionsYour account has been refunded as requested and the support call recording for your account will be reviewedWe hope that you will continue
to enjoy our products and if you find their benefits quite irresistible you can always call our support team back for some great discounts! Again, I apologize that your experience was less then amazingWe only wish to provide quality products at superior convenience with excellent customer support. Happy Thanksgiving! We hope this message meets you well. Radiant Revive Support

We apologize for the misunderstandingYour account was refunded and our support team will be in touch shortly. We Hope this message meets you well. Radiant Revive Support

that transaction was also taken care ofplease check email records for the confirmation of the refundsi have sent confirmation of the refunds again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itThey said I would be refundedShould I mail back the product that was sent to me?

I am rejecting this response because:
They offer to send me more product and even after refusing the delivery of this product, I was forced to pay these charges under protest. With complaints I don't feel alone having been misled by your small print and misleading practices. To pay for product after refusing it is the ultimate insult to a consumer. Offering to send me more product is not a satisfactory resolution.*** ***

We apologize for any misunderstandings you had with our subscription processThere is an option to opt out of the eye
serum and further our support team could have cancelled out the eye serum had you mistakenly signed up for itOur terms and conditions are provided throughout the checkout process so I am guessing the issue was the size of the screen you signed up onWhatever the case we apologize for your poor experienceThere doesn’t seem to be any notes on your account indicating that you called into our support lineOur phone number is listed on our products and our support line is open 24/At this time your account had been refundedA lead support rep will be in contact shortly to ensure your satisfactionBe well Radiant Revive Support