Radiant Revive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itThank you for you assistance! I was not able to get resolution on my own [redacted] ***

We apologize for your troublesDuring your checkout process there were terms and conditions that you had to agree to before completing your orderIn those terms and conditions you agreed to join our subscription offerIn this offer you have days to try out our products and if you wish to cancel, then you must cancel during those days and no charges to your account will be madeIf you do not call in then you are enrolled into our subscription and you receive our day supply product every monthThese were the charges made to your account At this time all charges have been refunded back to your accountWe do sincerely hope you take the pleasure in trying our products out and seeing the amazing results you were originally looking forWe will be reaching out to you shortly to ensure satisfaction Radiant Revive Support

We apologize for your misunderstanding with our subscription process. We assure you that we only wish to provide... superior products, affording our customers incredible convenience and quality support. Your account will be refunded and settled and the support agents you spoke with will be investigated and reprimanded accordingly. We hope this message meets you well. Sincerely, Radiant Revive Support

We assure you our intention was never to victimize you Mrs [redacted] We have consulted our resource management account and figured out a way to bypass the chargeback notation in order to refund your accountWishing you the bestRadiant Revive Support

I apologize for any confusion you had about our subscription processWe do offer a rewards system through myskincarerewards.comApparently the first agent you spoke with did not cancel that out when you cancelled during your trialFor this I also apologizeWe will be investigating the calls you made to our support team and making sure they are handling calls properlyAs we are still new and growing we are correcting any gaps in training and making sure our agents are operating correctlyYour account has been refundedI hope you enjoyed the trial products you received and I am sorry were weren’t able to keep you as a customer Radiant Revive Support

It looks like you placed an order for our day subscription offer back on 12/07/for the Repair and Release Cream and Bright Eyes SerumIn the terms provided during the checkout process you were instructed to call in before the end of the offer period to let us know how the product is working for you and either cancel the subscription or continueWe apologize for any misunderstandings with the subscription processFurther we apologize for the difficulty calling in to our support centerWe recent had some bad snow in the area and snow isn't common there so we were lacking a sufficient amount of support reps at the timeI apologize for this inconvenienceYour account has been refundedWe hope that you will continue to try our products and when you fall in love with them give us a call back and wonderful discounts will be available to you if you decide to re-enrollWe also offer customer re-ship cycles to cater to your beauty needsWe assure you you will never have to wait that long again and that was only due to the snow! We wish you well.Radiant Revive Support

We apologize that your experience with us has been less than fantasticWe further apologize for any misunderstandings you had with our subscription processA support representative will be contacting you shortly to ensure your satisfactionWe insist you keep and try out our product to its fullest extentWe know that once you experience its great benefits that you will fall in love with itWe only wish to provide excellent products at superior convenience with great customer support to our customersIf, in the future you wish to re-enroll in our subscription your account will be eligible for fantastic discounts! Further, remember to ask about our custom reship cycles that cater to every customers specific beauty needsDon't miss out on having these amazing products delivered straight to your door! At this time, your refund has been processed We hope this message meets you well Radiant Revive Support

We apologize for your troublesWe provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their orderAlso, our number can be found directly on our bottles, as well as on our websiteWe do this to avoid misplacementAgain, we apologize for any misunderstanding you had with our offer, and at this time you have been fully refunded ,and we will be reaching out to you shortly to ensure satisfaction because we want all our customers to be happyWe hope you will continue to use our products and see the amazing results they can provide

We apologize for any inconvenience you have experienced with us and any confusion you have had with our subscription processYour account has been refunded and a service represented will be reaching out to you shortlyPlease keep the products you received and try them outWhen you discover their great benefits you will realize that we are in fact not a scamWe only wish to provide quality products at superior convenience with excellent customer supportIf at any time you would like to re-enroll in our product subscription, we cater to your specific time frame of need and also provide excellent discountsDon't miss out on having these superb products delivered right to your door! We hope this message meets you wellRadiant Revive Support

I am rejecting this response because: who in their right mind would pay $for the cream that you sent??? AND, why is it on sale at AMAZON for $if it's worth $180? If you would do business like people and not try to scam, I would have alot more respect Meanwhile, I will continue to let my friends (and the world) know about you do business Sell your product for face value -with no small print - and you would NOT have my complaint along with all the others you have online

We apologize that your experience with us has been less than fantasticWe further apologize for any misunderstandings you had with our subscription process and that you did not receive the products you initially opted to tryAfter investigating your order it appears you never received your items due to an "Insufficient Address" notice posted by USPS: 2017-10-14:13Disposed by Post Office, Your item could not be delivered to the intended recipient or returned to senderIt has been disposed of by USPS.2017-10-14:[redacted] ***, Insufficient Address2017-10-09:[redacted] ***, Out for Delivery At this time, your refund has been processedA support representative will be contacting you shortly to ensure your satisfactionWe assure you that our mission is never to be dishonest with our customersWe only wish to provide excellent products at superior convenience with great customer supportIf, in the future you wish to re-enroll in our subscription your account will be eligible for fantastic discounts! Further, remember to ask about our custom reship cycles that cater to every customers specific beauty needsWe will just need to update your address in our systemDon't miss out on having these amazing products delivered straight to your door! We hope this message meets you well Radiant Revive Support

We apologize for your troublesOur contact information is always located on our bottles to avoid misplacement Our number can also be found on our website as wellThrough the check out process there were terms and conditions that you had to agree to before confirming your orderThese terms and conditions stated that you have days to try out our products with only the cost of shippingWe advise you to call within your trial period to cancel if you wish to do soOnce your days have passed we then charge you for the full retail price of our products that we had originally shipped out to you to try for daysYou are then shipped out our products every days until you call in and wish to cancel Again, we do apologize for any misunderstanding you have with our trial offer and at this time you have been fully refundedWe will be reaching out to you shortly to ensure satisfactionWe also hope you take the pleasure in trying our amazing products and seeing the results you were originally looking for Radiant Revive Support

We apologize for your poor experienceWe assure you we are not a shamWe only wish to provide excellent products at superior convenience with great customer serviceYour account has been refunded and a representative will be reaching out shortlyWe hope this message meets you wellRadiant Revive Support

We apologize that your experience with us has been less than fantasticWe further apologize for any misunderstandings you had with our subscription processThe calls associated with your account are being investigatedAt this time, your refund has been processed for the most recent chargesThe older charges were charged back and you should have received a credit from your financial institutionA support representative will be contacting you shortly to ensure your satisfactionWe insist you keep the products and try them out to their fullest extentWe know that once you experience their great benefits that you will fall in love with themWe only wish to provide excellent products at superior convenience with great customer support to our customersIf, in the future you wish to re-enroll in our subscription your account will be eligible for fantastic discounts! Further, remember to ask about our custom reship cycles that cater to every customers specific beauty needsDon't miss out on having these amazing products delivered straight to your door! We hope this message meets you wellRadiant Revive Support

We have refunded this customer's order in full and our team is contacting the consumer to ensure their satisfaction. As we continue to grow, we are striving to weed out any misunderstandings our customers might have with our trial process. We wish to provide quality products with superior... convenience to our customers; ensuring the customer receives the products they desire and the service they deserve. We will be sure to make amends with our new customer and apologize thoroughly for this mishap.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it

We sincerely apologize for any confusion and bad service you encountered doing business with usThe employees phone calls will be reviewed and they will be handled accordinglyWe assure you that our only goal is to provide quality products at superior convenience backed by excellent supportYour account has been refunded and a representative will be reaching out to ensure your satisfactionWe hope this message meets you wellRadiant Revive Support

I am rejecting this response because: the company DID NOT provide me a FULL refund; I was refunded 50% of the charge ($88.47) and not the total charge placed against my account which amounted to $177.42.The customer representative told me that this was all that she could give me

We assure you that we never mean to mistreat our customersWe provide a product thatmany customers love in order to allow our customers the opportunity to experience the benerfitthey are seekingLooks like you took advantage of our subscription offer which allows our customers to try our product for days and either continue into the program or cancel beforebefore an allotted amount of time and keep our products for just the price of the shippingWe haverefunded your orderA lead customer support representative will be in touch to ensure your satisfactionWe want to know how our product is working for you and what we can do to makeour subscription more custom to your needsRadiant Revive Support

I am rejecting this response because: I never received e-mail confirmation. The links for contacting customer support via phone on their web site were grayed out and did not work. I called the number associated with my credit card billing for this transaction and all I got were repeated "offers" from everything for lawyers for wrongful injury to supplies for diabetics but was never connected with the business. Terms of "subscription" are NOT posted n their web site. I sent them a message via their web site contact form and got no response. I would like to add that I contacted my credit card company today and they will not pay any more money to this company. In addition, my credit card company will be seeking a refund. I would also add that if the company would like to have me ship their product back to them, they merely need to e-mail me a prepaid shipping label and I would be happy to do so.