Radiant Revive

We apologize for your poor experience with us. The calls associated with your account will be reviewed and the representative will be dealt with accordingly. We further apologize for any misunderstandings you had with our subscription process. As we are a baby brand we are still working our the...

kinks of our service and training our support representatives. At this time, your desired refund has been processed. We insist you keep the second shipment and try our products out to their fullest extent. We know that once you experience their great benefits that you will fall in love with them. We only wish to provide excellent products at superior convenience with great customer support to our customers. If, in the future you wish to re-enroll in our subscription your account will be eligible for fantastic discounts! Further, remember to ask about our custom reship cycles that cater to every customers specific beauty needs. Don't miss out on having these amazing products delivered straight to your door! We hope this message meets you well. Radiant Revive Support

We apologize for your confusion with our subscription. You have been refunded and a representative will be reaching out shortly to ensure your satisfaction. We hope this message meets you well. Radiant Revive Support

We apologize that your experience with us has been less than fantastic. We further apologize for any misunderstandings you had with our subscription process. The calls associated with your account are being investigated. At this time, your refund has been processed for the most recent charges. The...

older charges were charged back and you should have received a credit from your financial institution. A support representative will be contacting you shortly to ensure your satisfaction. We insist you keep the products and try them out to their fullest extent. We know that once you experience their great benefits that you will fall in love with them. We only wish to provide excellent products at superior convenience with great customer support to our customers. If, in the future you wish to re-enroll in our subscription your account will be eligible for fantastic discounts! Further, remember to ask about our custom reship cycles that cater to every customers specific beauty needs. Don't miss out on having these amazing products delivered straight to your door! We hope this message meets you well. Radiant Revive Support

Mrs. [redacted],First off we offer our condolences on the passing of your father. Further, we sincerelyapologize that business with us has caused you more trouble. One of our representatives willbe contacting you shortly to offer our apologies and your original rep will be handled accordingly.Your...

account has been refunded and we further apologize for any misunderstanding you encounteredduring your ordering process. We hope this message meets you well.Radiant Revive Support

We have refunded this customer's order in full and our team is contacting Mrs. [redacted] to ensure her satisfaction. As we continue to grow, we are striving to weed out any misunderstandings our customers might have with our trial process. We wish to provide quality products with superior...

convenience to our customers; ensuring the customer receives the products they desire and the service they deserve. We will be sure to make amends with our new customer and apologize thoroughly for this mishap. The representative call is also being located and they will be trained and disciplined accordingly.  I hope this message meets you wellRadiant Revive Support

I am rejecting this response because:
The refund wasn't made in full. There are two transaction of $4.90 and $4.95 that were not refunded. I have the product I can ship back at Radian Revive's cost.

The customer's account has been refunded and our support team is reaching out to apologize for the confusion. Further, we are searching calls to find the representative so they can be coached on how to handle customer order properly. We sincerely apologize for the trouble we have cause you. We only...

wish to provide quality products at superior convenience with excellent support to our customers.  We hope this message meets you well. Radiant Revive Support

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} span.s1 {color: #e4af09} First off I would like to apologize personally for the experience you have had with us....

Throughout the checkout process of our subscription offer there are terms and disclaimers to read the terms. Besides that it seems like our support reps grossly mishandled your account and they will be identified and handled accordingly. I have processed your refunds and a lead support rep will be in contact to apologize and assure your satisfaction. As a baby brand we still are in the process of making sure training is constant accurate. As far as the other entities we have discovered some pages falsely using our brand to promote their own products and are looking into having those pages shut down. radiantrevive.com is our one and only website available to the public. We hope this message meets you well.   Radiant Revive Support

We apologize for any inconvenience you have experienced with us and any confusion you have had with our subscription process. Your account has been refunded and a service represented will be reaching out to you shortly. Please keep the products you received and try them out. When you discover their...

great benefits you will realize that we are in fact not a scam. We only wish to provide quality products at superior convenience with excellent customer support. If at any time you would like to re-enroll in our product subscription, we cater to your specific time frame of need and also provide excellent discounts. Don't miss out on having these superb products delivered right to your door! We hope this message meets you well. Radiant Revive Support

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. During the checkout process there were terms and conditions you had to agree to before confirming your order. The terms and conditions state that during your 14 day offer you must call in...

to cancel to avoid further charges. If you do not call within that 14 day offer then you are shipped out our full sized products every 30 days for the full retail price of our products. All products you receive are 30 day full sized bottles. Our company only wishes to provide a quality product in a convenient home delivery service. Again we apologize for your misunderstanding of our trial offer and at this time your charges have been refunded ,and we will be reaching out to you shortly to ensure satisfaction. We do hope you take the pleasure in trying out our amazing products and seeing the results you were originally looking for.  Radiant Revive Support.

I have received my refund. Thank you!

We sincerely apologize for any confusion and bad service you encountered doing business with us. The employees phone calls will be reviewed and they will be handled accordingly. We assure you that our only goal is to provide quality products at superior convenience backed by excellent support. Your...

account has been refunded and a representative will be reaching out to ensure your satisfaction. We hope this message meets you well. Radiant Revive Support

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles.  We simply offer a free 14 day offer with only shipping and handling cost dues. Once the 14 days are over we advise you to call and cancel ,and if not called to cancel , we then...

charge you for the full retail price of our product. The terms and conditions provided throughout the checkout process do state all information regarding our subscription offer. Our product sized bottles are made to last 30 days. Then we ship out another one for the next 30 days, and so on until you have called to cancel your subscription.Our company only wishes to provide a quality product in a convenient home delivery service.At this time you have been fully refunded and we will be reaching out to you shortly to ensure satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.  All funds were returned. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.  The company originally told me I could dispute the charge but would not win this battle.  They telephoned me and issued a refund, but only after I filed a complaint with the Revdex.com, disputed the charge on my card and cancelled the card.  Thank you Revdex.com for looking out for the public!

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545}  We apologize for your troubles. Our contact information is always located on our bottles to avoid misplacement....

Our number can also be found on our website as well. Through the check out process there were terms and conditions that you had to agree to before confirming your order. These terms and conditions stated that you have 14 days to try out our products with only the cost of shipping. We advise you to call within your trial period to cancel if you wish to do so. Once your 14 days have passed we then charge you for the full retail price of our products that we had originally shipped out to you to try for 14 days. You are then shipped out our products every 30 days until you call in and wish to cancel . Again, we do apologize for any misunderstanding you have with our trial offer and at this time you have been fully refunded. We will be reaching out to you shortly to ensure satisfaction. We also hope you take the pleasure in trying our amazing products and seeing the results you were originally looking for .  Radiant Revive Support.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for any confusion you had concerning our subscription process and any inconveniences you have endured. We do provide out phone number directly on our products so that it can never be misplaced by our...

customers. The report your bank received was a chargeback rebuttal because we always keep proof that our customers are provided terms and conditions that they agree to by purchasing our product during the checkout process. We wish you would have never had to go through that process and apologize for any confusion concerning this. A refund has now been processed providing the funds back to you. Every call you made in will be investigated and we will ensure that those agents are properly trained. We only wish to provide quality products at superior convenience with great customer support. I apologize your experience lacked the latter. We hope this message meets you well. Radiant Revive Support

Disputed charges have been refunded to Mrs. [redacted] and our representatives are reaching out to apologize for this mishap. As we are a growing baby brand we are continuously working outways to prevent customer confusion and dissatisfaction. Our goal is always to provide quality products with...

superior convenience and excellent customer service. The agent that handled her call will be investigatedand trained properly. We hope this message meets you well.Rich F[redacted]Radiant Revive Support

Dear Mrs. [redacted], We sincerely apologize for every inconvenience you have experienced with our company. We want nothing more than for our customers to enjoy our products and support. Concerning your message, my records indicate that your bank charged back the totals of $88.47 and $88.95 which means those funds should now be available to you in full. I have further went and refunded your original S&H cost of our trial. We again apologize for any inconvenience or misunderstanding. We hope this message meets you well. Radiant Revive Support

I am rejecting this response because: the company DID NOT provide me a FULL refund; I was refunded 50% of the charge ($88.47) and not the total charge placed against my account which amounted to $177.42.The customer representative told me that this was all that she could give me.