Radiant Revive

I apologize for the misunderstanding. We thought you were looking for a refund in the total of $195 for the latest shipments and shipping charges. Your entire account has been refunded. We apologize for your inconveniences.  We hope this message meets you well. Radiant Revive Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.My checking account shows deposits to my account in these amounts on 2/28/18 and 3/2/18. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.Thank you Revdex.com for your intervention with regard to my dispute with Radiant Revive.On December 11, 2017, at 11:41 AM,  I received a phone call from the business.I talked with Jacquecca who told me mycharges had been removed from mycredit card.  Then,  she asked that mycomplaint would be dropped; I told herthat I would drop it when I would seethe credit on my next statement.  (I didn’t realize that I cannot drop the complaint).She said the credit should be postedwithin 2 to 3 days.So, I checked this morning around 10:00and have found my account with [redacted]credited for the amounts they had charged.I believe this would not have happenedhad I not contacted the Revdex.com.  Thank youfor your work on behalf of the consumerand business.Merry Christmas![redacted]

Thank you.  I will let you know if in 7 days I don't receive a refund.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} We apologize for your misunderstanding with our subscription process. We assure you that we only wish to provide...

superior products, affording our customers incredible convenience and quality support. Your account will be refunded and settled and the support agents you spoke with will be investigated and reprimanded accordingly.   We hope this message meets you well.   Sincerely, Radiant Revive Support

We apologize that your experience with us was less than outstanding. The call recordings associated with your account were reviewed and the representative is being retrained. We are still a baby brand and are constantly working out the kinks of our service. I apologize that your experience was not...

our best. We only wish to deliver superb products at superior convenience with excellent customer support to our customers. Your account has been refunded and a service representative will be reaching out to you shortly to ensure your satisfaction. We hope this message meets you well.Radiant Revive Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Although my financial issues with the company seem to be resolved, I still feel their advertising is purposely misleading and should be reviewed as false advertising.  I hate for this to happen to anyone else.[redacted]

It looks like you placed an order for our 14 day subscription offer back on 12/07/2017 for the Repair and Release Cream and Bright Eyes Serum. In the terms provided during the checkout process you were instructed to call in before the end of the offer period to let us know how the product is working...

for you and either cancel the subscription or continue. We apologize for any misunderstandings with the subscription process. Further we apologize for the difficulty calling in to our support center. We recent had some bad snow in the area and snow isn't common there so we were lacking a sufficient amount of support reps at the time. I apologize for this inconvenience. Your account has been refunded. We hope that you will continue to try our products and when you fall in love with them give us a call back and wonderful discounts will be available to you if you decide to re-enroll. We also offer customer re-ship cycles to cater to your beauty needs. We assure you you will never have to wait that long again and that was only due to the snow! We wish you well.Radiant Revive Support

We assure you our intention was never to victimize you Mrs. [redacted]. We have consulted our resource management account and figured out a way to bypass the chargeback notation in order to refund your account. Wishing you the best. Radiant Revive Support.

our supervisors went ahead and took care of your refund as well as you will receive an email confirming the refund and a follow up courtesy call to apologize and make up this experience for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.I have been contacted by Radiant Revive with an apology and full refund and I would like to thank you so much for your help.                         Sincerely,[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} We apologize that your experience with us has been less than fantastic. We further apologize for any misunderstandings...

you had with our subscription process and that you did not receive the products you initially opted to try. After investigating your order it appears you  never received your items due to an "Insufficient Address" notice posted by USPS: 2017-10-26 14:13Disposed by Post Office, Your item could not be delivered to the intended recipient or returned to sender. It has been disposed of by USPS.2017-10-26 14:13[redacted], Insufficient Address2017-10-26 09:26[redacted], Out for Delivery  At this time, your refund has been processed. A support representative will be contacting you shortly to ensure your satisfaction. We assure you that our mission is never to be dishonest with our customers. We only wish to provide excellent products at superior convenience with great customer support. If, in the future you wish to re-enroll in our subscription your account will be eligible for fantastic discounts! Further, remember to ask about our custom reship cycles that cater to every customers specific beauty needs. We will just need to update your address in our system. Don't miss out on having these amazing products delivered straight to your door!   We hope this message meets you well.   Radiant Revive Support

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for any confusion you had concerning our subscription process. We do provide terms and conditions on our site for our trial basis and what it entails. We only wish to provide quality products at superior...

convenience with great customer service. Your desired refund has been issued and your account has been cancelled. Our customer service team would have gladly handled your requests had you called into our support line. Further you should have received order and shipping confirmations to the email you provided.   We insist you continue to try our products as continuous use is the best way to experience their great benefits. If at any time you would like to re-enroll and have these amazing products delivered conveniently to your door please give our support number a call back. There will be excellent discounts ready for your account! Also, don't forget to ask about our custom shipping cycles! We cater to all of our customers beauty needs.   We hope this message meets you well.  Radiant Revive Support

I am rejecting this response because: I don't know what kind of game you are trying to play here. I am monitoring my bank account on a daily basis and I have been told just a minute ago that NO CREDIT has been issued by your company to my account. My bank received an 11-page response from you indicating that since I did not cancel my subscription with Radiant Revive within 14 days (a subscription that I DID NOT sign up for!) that you will continue to charge my account the amount of $89.99 every 105 days. I received two emails from you indicating that you have refunded me the S&H amounts of $4.95 a$4.90 but again, these credits are not showing on my bank account. My bank said that your response to my dispute basically indicates that you are disputing my dispute because you do not want to give me back my money!!!All I ask is that I am refunded the amount of $178.42, a charge that I NEVER authorized. Please stop giving me a runaround! Thank you,[redacted]

Our records show that on 2/26/18 you were refunded $45.46 and on 2/28/18 you were refunded an additional 44.49 on the repair and release cream. This totaling $89.95 . Also, on 2/26/18 you were refunded $44.24 and on 2/28/18 you were refunded an additional $44.23 for the Bright eyes serum. This totaling $88.47. You were fully refunded for the charges of our products.

Mrs. [redacted]'s requested refund has been issued and we are reaching out to her to ensure her satisfaction. We apologize for any confusion based around her ordering our products and ensure we want nothing more than to provide excellent products at superior customer convenience. We sincerely apologize...

that this wasn't the case with this order and are investigating the confusion and the customer service account.  We hope this message meets you well. Rich F[redacted]Radiant Revive Support

I am rejecting this response because:
who in their right mind would pay $178 for the cream that you sent???  AND, why is it on sale at AMAZON for $29.99 if it's worth $180?  If you would do business like normal people and not try to scam, I would have alot more respect.  Meanwhile, I will continue to let my friends (and the world) know about you do business.  Sell your product for face value -with no small print - and you would NOT have my complaint along with all the others you have online.

we had attempted to refund the customer but it appears customer went ahead and claimed a chargeback. as a young makeup brand we value our image and our customers very much so. we will reach out via phone to apologize and try to make it better. customer has already gotten their money back. we are now...

wanting to rectify and apologize to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

We apologize for any confusion you had concerning our subscription process. Part of the reason customers are directed to call in to our support line is because we do offer trial extensions if you feel like you aren't experiencing product benefits within the allotted period to try them. We assure you...

that we are not a scam and only wish to provide quality products at superior convenience with great customer service. At this time your account has been refunded. We will be performing an investigation concerning the calls associated with your account and training those representative accordingly. We insist you continue to try our products as continuous use is the best way to experience their great benefits. If at any time you would like to re-enroll and have these amazing products delivered conveniently to your door please give our support number a call back. There will be excellent discounts ready for your account! Also, don't forget to ask about our custom shipping cycles! We cater to all of our customers beauty needs. We hope this message meets you well.Radiant Revive Support