Progressive Business Publications

February 26, 2018 Ms [redacted] Revdex.com 1880 JFK Blvd Phila, PA 19103 RE: COMPLAINT LETTER/FILE #[redacted]/CODear Ms...

[redacted]:Thank you for your email on 1/22/18 regarding the above referenced complaint that you received on 1/21/18. Although this complaint states you’ve already attempted to contact us, this is the first time we are receiving this complaint. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that  [redacted],[redacted] , placed an order on 7/5/17 for our [redacted] publication. We were provided with birth date information as 12/2 as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.  Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by Ms [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs,books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.  With all telephone orders placed, if the ordering person does not find the information helpful, all he/she has to do is write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 2/22/18. We advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.While researching this complaint we did find that this company  has done business with us in the past and is aware of our cancellation policy. We found a several “risk free” subscriptions had been accepted before and all were cancelled as we instructed without issue except for this one. Ms [redacted] has had 1 other “risk free” subscription and it was cancelled as we instructed.We have initiated a request the same day that the company name and telephone  number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at [redacted].Cordially yours,[redacted]SEN/dhEncl.

August 1, 2016[redacted]...

                       
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[redacted]Thank you for your email of 8/1/16 regarding the above referenced agency complaint that you received on 7/26/16. After review of our detailed electronic records we would like to respond to your letter with the following explanation.  Please note that our primary method by which we secure orders is by telephone solicitation. In such cases,  our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one  of our newsletters, books or online programs. We have very stringent quality control procedures regarding  our representatives making this offer. These include verifying the mailing address, asking for the month    and day of the person’s birth and asking for the person’s email address or fax so we can send written   confirmation of the order within 24 hours. This serves to encourage contact with us if there are any   mistakes or changes that need to be made.    Regarding the specifics of this situation, please note that Mr. Scott Bailey , Owner, placed an order on   3/10/16 for our Environmental Compliance Alert publication. We were provided with birth date information  as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter  that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation  policy. Our computer shows that the email went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. As a courtesy we cancelled this account on 8/1/16 as requested. There is no money due or owing on the account.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.  Cordially yours,  Michael G[redacted]  Customer Service Director EN/dh

May 2, 2017[redacted]                        Revdex.com 1880 JFK Blvd –...

Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/CO Dear [redacted]:Thank you for your email of 4/26/17 regarding the above referenced agency complaint that you received on 4/25/17. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Director of Fundraising, placed an order on 8/11/16 for our Foundation & Corporate Funding Advantage publication. We were provided with a email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/2/17 and advised the agency to cease collections and cancel this  account. They have assured us that will be done. There will be no ramifications due to these accounts being turned over for collection. There is no money due or owing on these accounts.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several “risk free” subscriptions had been accepted before; 1 paid in full account while others were cancelled as we instructed.We have initiated a request the same day that the company name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.  Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

April 17, 2017   [redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/NE Dear [redacted]:Thank you for your email of 4/17/17...

regarding the above referenced agency complaint that you received on 4/14/17. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted] ,Sales Manager, placed an order on 1/13/17 for our Selling Advantage publication. We were provided with birth date information as 6/25 as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computer shows that the email went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Ms Kelling were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 4/17/17 as requested.There is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before and all were cancelled as we instructed without issue. Nick had one other risk free subscription cancelled without issue.  We have initiated a request that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours,   Michael G[redacted]Customer Service DirectorEN/dh

August 15, 2016[redacted]Thank you for your email of 8/10/16 regarding the above referenced agency complaint that you received on 8/10/16. After...

review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Interim HR Manager, placed an order on 2/3/16 for our Supervisors Legal Update publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent aconfirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were set to the same mailing address that shows on this complaint . This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.   With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/9/16 when [redacted] contacted our Customer Service department, we advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. Also The account for Diane Vance For our Supervisor's Safety Bulletin was cancelled on 7/26/16 per her request. On 8/12/16 we left a voicemail for Ms Lock informing her that these accounts had been resolved and to contact if she had any questions, we have not heard back from her.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before and were cancelled as we instructed.We have initiated a request that the company name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company willnever receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.  Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]
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[redacted] Thank you for your email of 3/10/16 regarding the above referenced agency complaint that you received 3/8/16....

After review, we would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth. Regarding the specifics of this situation, please note that [redacted], Facilities Manager, placed an order on 7/17/15 for our Facility Managers Alert publication. We were provided with birth date information as [redacted], before ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 3/10/16 and they advised us that they did receive payment in full ($299.00) on 3/8/16 for the subscription. Please be advised we also instructed them to process a full refund for the ($299.00) at that time. We were assured the refund was processed on 3/11/16. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We other “risk free” subscriptions had been accepted before and all were cancelled as we instructed without issue except this one. We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you. Cordially yours,Michael G[redacted]Customer Service DirectorEN/dh

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[redacted] Thank you for your email of 2/12/16 regarding the above referenced agency complaint that you received...

2/12/16. After review, we would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Office Manager, placed an order on  6/9/15 for our Safety Compliance Alert publication. We were provided with birth date information as 5/31 as well  as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated  the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show  that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 2/16/16 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.While researching this complaint we did find that this company has  done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before; 5 paid in full accounts, 2 for the Executive Director were ongoing for 3 & 4 years, while others were cancelled as we instructed. We initiated a request on the same day that the company name and telephone number be removed from ourcomputer files. This action takes approximately 30-days to process. In business we hesitate tosay the company will never receive another mailing from us. If the company’s name is misspelled or the zipcode incorrect, our computers may not recognize it and something may go out. If that should happen,please call and we will remove that version also. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you. Cordially yours,Michael G[redacted]Customer Service DirectorEN/dh

September 1, 2016[redacted]
Thank you for your email of 8/31/16 regarding the above referenced agency complaint that you received on...

8/30/16. After review of our detailed electronic records we would like to respond to your letter with the following explanation.We find multiple entries for this company. Several were mail promotions which explains nothing is due. After a 2-month period we send a Continuation Notice, that states this is not a Bill to see if the person wishes to continue receiving the newsletters or not. If we do not hear from the company, we assume they are not interested and the account expires of its own volition.  While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscription had been accepted  by [redacted] before;7 paid in full while others were cancelled as we instructed. All “risk free” and paid subscriptions were for [redacted].In regards to the most recent promotion that was sent to [redacted], it expired on 8/23/16. We show no active “risk free” subscriptions.We initiated a request on the same day that the name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.  Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

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Sorry I did not get back to you. Thank you for all your help. The Lord bless you and Revdex.com for helping people in need.

June 10, 2015[redacted]Revdex.com 1880 JFK Blvd –Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/WA Dear [redacted]: Thank you for your email of 6/3/15 regarding the above referenced agency complaint that you received...

6/2/15. After review, we would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Exec. Dir. , placed an order on 4/11/14 for our Foundation & Corporate Funding Advantage  publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked,  cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/8/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1 other “risk free” subscription had been accepted before by [redacted] and was cancelled as we instructed without issue. We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us.  If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.  Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you. Cordially yours,Michael G[redacted]Customer Service DirectorEN/dh

June 3, 2015[redacted]Revdex.com 1880 JFK Blvd –Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/VA Dear [redacted]: Thank you for your email of 6/2/15 regarding the above referenced agency complaint that you received 5/21/15. After review, we...

would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Plant Mgr. , placed an order on 10/10/14 for our Environmental Compliance Alert  publication. We were provided with birth date information as [redacted] as well as an  email address. Within 24 hours of the discussion, we sent a confirmation letter  that clearly restated the offer discussed, including the liberal 60-day, no   questions asked, cancellation policy. Our computers show that the confirmation   went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/2/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 7 “risk free” subscriptions had been accepted before by [redacted] and all were cancelled as we instructed except this one. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you. Cordially yours,Michael G[redacted]Customer Service DirectorEN/dh

June 10,2015[redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/PADear [redacted]:Thank you for your email of 6/10/15 regarding the above referenced agency complaint that you received on 6/9/15. After review of our...

detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives  take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Owner, placed an order on 4/20/15 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 6/9/15 as requested when [redacted] called our Customer Service Dept. As stated on that call there is no money due or owing on the account.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30-days to process.  In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1 other “risk free” subscription had been accepted before and cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

April 13, 2015Dear [redacted]:
Thank you for your email of 4/13/15 regarding the above referenced complaint that you received on 4/8/15. After review of our detailed electronic...

records, we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.
Regarding the specifics of this situation, please note that [redacted], HES, placed an order on 8/13/14 for our - Safety Compliance Alert publication. He provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 4/13/15 and they advised us that they did receive payment in full ($299.00) on 3/18/15 for the 1-year subscription. They have marked this account "Settled Satisfactorily" and they reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires (approximately 6 months) there will be no further issues, invoices or renewals sent. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that Should happen, please call and we will remove that version too.
Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in the newsletter. It contains our address and telephone. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast–to–coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].
Thank you.
Cordially,Sylvia N.
Dir. Of Subscriber Services

July 17, 2017Ms [redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted] RE: COMPLAINT LETTER/FILE [redacted]/CA Dear Ms. [redacted]:Thank you for your email of 7/12/16 regarding the above referenced agency complaint that you received on 7/11/16. After...

review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email address or fax  so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Corporate Controller, placed an order for our [redacted] publication and she provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computer shows that the email went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Ms [redacted] were sent to the same address that shows on this complaint.This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/12/16 as requested. There is no money due or owing on the account.While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several “risk free” subscriptions had been accepted before and cancelled as we instructed.We initiated a request on the same day that the company name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailingfrom us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at [redacted]Cordially yours,[redacted]SEN/dhEncl.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This response is disingenuous, the business has not accepted responsibility for wrong-doing and offered no apology.  By their own admission in their response, they "canceled this account on 6/13/2014 as requested via [redacted]" and they "found no active accounts" with our company.  Yet they repeatedly sent frequent unwanted emails for 8 full months with no opportunity to unsubscribe in violation of CAN-SPAM 
regulations and seemingly tried to justify the nuisance by including the following mistruth in every SPAM email:
You are receiving this e-newsletter as part of your subscription to [redacted], a fast-read resource dedicated to supplying nonprofits of all sizes and types a steady stream of new grant opportunities, plus insights into what motivates funding decision-makers, in both a print and online format -- bringing you access how and where you want it.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  Below are the answers to the the questions on the letter from Progressive Business Publications. 
[redacted] is the name of the person who is receiving invoices with the account number [redacted]. However, NO ONE at this company is receiving publications nor did he request publications from your company.
Can you show documentation proving [redacted] or anyone requested publications?
Regards,
[redacted]

April 26, 2017    [redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #12107372/CHIP ROBINSON/FL Dear [redacted]:Thank you for your...

email of 4/17/17 regarding the above referenced complaint that you received 4/17/17. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person’s birth.Regarding the specifics of this situation, please note that [redacted], Security Manager, placed an order on 4/5/16 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted]. Before ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.  Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.  Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.Our Customer Service department did receive a voicemail on 11/23/16 from a [redacted] requesting a W-9 so the account could be paid for, we responded with the form via email.  The collection agency advised us that they did receive payment in full of $299.00) on 12/5/16 for the subscription. They marked the account “Settled Satisfactory” and they reinstated the account so that he will get the remaining newsletters of the 1-year subscription. We placed a “do not renew” on this account on [redacted]6/16, once it expires (approximately 3 months) there will be no further issues, invoices or renewals sent. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.In the state of Pennsylvania, we must send the product you've paid for. If you do not want the publications, simply pass them on to someone else or disregard them. Thank you for allowing me to explain our company's protocol in this matter.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before; 9-paid in full, while others cancelled as we instructed.We initiated a request on the same day that the name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.  Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours, Michael G[redacted]Customer Service DirectorSEN/dh

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the resolution includes returning the book "Keeping Your School Safe & Secure: A Practical Guide". As I stated in my original complaint, this book was never ordered or received, therefore, we cannot return something we never had in our possession.  
Regards,
[redacted]

August 25 2016[redacted] Thank you for your email of 8/25/16 regarding the above referenced agency...

complaint that you received 8/24/16. After review, we would like to respond to your letter with the following detailed explanation.  Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Project Manager, placed an order on 1/6/16 for our Environmental Compliance Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a Confirmation letter that clearly restated the offer discussed,  Including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to his home address, which he gave us during the call. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/25/16 and they advised us that they did receive payment of ($130.00) on 8/24/16 for the issues served on the subscription. They marked the account “Settled Satisfactory”. There will be no further issues or invoices sent. There will be no ramifications due to the account being turned over for collection.We initiated a request on the same day that the name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, ourcomputers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorEN/dh